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WELCOME TO SITA
SITA’s Border Management business delivers world-leading border security capability to many governments around the world. SITA is uniquely placed with its respected position within the Air Transport Industry and its reputation with many governments and governmental bodies to bring the future of frictionless and enjoyable travel to travelers, while ensuring public and state security. We have been delivering border security systems to governments for over 25 years and are pursuing large short-term growth objectives.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
We seek a Product Manager to work in our Border Management business unit. With the widest range of solutions to assist governments towards their optimum digitized and integrated border management system, you will manage one of our products and work alongside a team of 7 other product managers, reporting to the Head of Product Management for Border Management. You will have the opportunity to expand across several products within the Border Management portfolio.
As a Product Manager in the Border Management team, you will define the product vision and strategy, define and validate the value proposition and build compelling market propositions. You will be tasked to achieve the strategic financial and customer satisfaction objectives for the given product. This role will shape the strategy to achieve revenue and profit growth of a product in line with the SITA strategic plans and manage performance of the product line throughout its product life cycle. You will work closely with a Product Owner, who is responsible for development planning and delivery of the roadmap.
Our products incorporate the latest in IT, mobile and biometric technologies, to provide security to governments and a safe and seamless experience for travelers from home to destination, and back again. You will be accountable for solving domain specific challenges and implement the very best in technology to make all modes of transport easy, safe, and secure.
WHAT YOU WILL DO:
· Product Strategy, Value Proposition and Roadmap
· Product Innovation/Definition
· Business Performance Measurement Support including P&L and Customer Satisfaction
· Sales/Channel Strategy and Support
· Product Pricing Strategy
· Product Marketing Material
· Product Market Intelligence
· Product Life Cycle Management
· Supplier Management
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
Account Representative is accountable for driving the profitable growth by identifying pursuing and closing business opportunities for Tier 4 customers
KEY RESPONSIBILITIES
- Drive all sales activities as per short- and long-term objectives; own and manage Tier 4 up to 10 Tier 4 clients
- Collaborate and support the (virtual) team involved in account management to ensure sustainable and profitable growth
- Manage and build relationships with clients; become the trusted advisor/consultant for them; ensure customer loyalty and highest level of customer satisfaction* Gain deep understanding of the customer's business needs and use this to identify opportunities and plan for the continued development of SITA's business
- Create opportunities to provide a unique perspective during conversations; align unique insights to customer priorities and reframe the way customers view their business* Build sales pipeline for future growth with close collaboration with Marketing for demand generation; ensuring qualified marketing leads are converted to sales accepted leads for pipeline growth; ensure sales forecasts are accurate and up-to-date
- Ensure all customer requests are dealt with and services delivered as per agreed schedule
- Drive two-way communication; engage the customer by deliberately linking their business priorities to SITA's value proposition
- Leverage individual value drivers; understand and influence of customer stakeholders; facilitate conversation between stakeholders
- Communicate key economic drivers macro- and microeconomic trends internally to increase awareness and adopt to new situations also externally to clients to address potential new business opportunities
- Maintain clear visibility of the status of all commercial delivery and operational aspects of the account and drive the resolution of issues through the relevant process owners
- Ensure full compliance in all internal and external dimensions of the business
- Support cash collection related activities by taking lead or resolving commercial issues that may cause non-payment
ABOUT THE ROLE & TEAM:
The Network & Security Business Development Senior Manager is accountable for engaging with SITA Sales and Pre-Sales teams across their assigned Territory or Market Segment to achieve New Business growth and client satisfaction goals within the designated territory and accounts for the SITA Communications & Data Exchange (C&DE) Business Unit. They bring ATI and Network & Security subject matter expertise and business acumen to our customer’s business processes. With SITA Sales and Pre-Sales teams they engage in a consultative selling approach throughout the course of a deal building customers' and sales reps' awareness of offerings and helping reps improve their confidence and capabilities.
WHAT YOU WILL DO:
- Business growth: Collaborate with SITA Sales Representatives to achieve profitable sales growth in the assigned Network & Security business line. Generate new leads and opportunities within assigned existing customer accounts via upselling and cross-selling, specifically focusing on new opportunities within the realm of network and security solutions. Manage a pipeline of qualified active opportunities and drive them to close, ensuring a strategic fit between the opportunity and SITA's network and security capabilities.
- Executive relationships: Increase the number and quality of interactions with key customer and industry personnel, especially executive buyers in businesses needing network and security solutions, and build trusted relationships across market segments, customer accounts, and vertical business areas.
- Demand creation activities: Execute highly targeted and measurable demand-creation activities for a set of Network & Security products within SITA Business Areas, directly aligned with the attainment of specific objectives. Raise prospect awareness and consideration through presentations, webinars, and other outreach events highlighting the value of SITA's network and security solutions.
- Drive prospecting efforts: Engage with SITA Sales and Pre-sales teams in high-profile customer meetings to build a robust pipeline in customer opportunity reviews and workshops. Assist sales engineers with developing complex network and security solutions to meet buyer needs.
- Pipeline acceleration and deal strategy: With SITA Sales and Pre-sales teams, increase the number and value of qualified sales opportunities for the Network business line. Suggest tactics, pricing, competitive positioning, and strategies for sales reps to incorporate into their selling strategies. Accurately capture and report all aspects of account and opportunity information within a sales force automation (SFA) application and accurately report on forecast/pipeline.
- Proposal development and response: Assist SITA Sales and Pre-sales teams with active opportunities, ensuring that the appropriate Network & Security product or business solution is included in sales proposals. Respond to requests for information and requests for proposals in relation to network and security offerings.
- Competitive intelligence: Equip SITA Sales and Pre-sales teams with knowledge, messaging, and suggested tactics to win against competitors in the Network & Security space. Display comprehensive knowledge of competitors' products, strategies, and pricing. Share frequently asked questions, competitive intelligence, and commonly used content using SITA's communication and collaboration tools.
- Objection response: Capture common buyer objections to Network & Security solutions and outline ideal responses to frequently asked customer questions. Provide assistance on specific nuances of product features or customer experiences within the network and security realm.
- Customer success stories: Collaborate with SITA & C&DE marketing, C&DE product management, and/or sales enablement to develop and communicate customer case studies showcasing the successful implementation of SITA's network and security solutions and the commercial value delivered to the customer.
- Sales playbooks: Develop network and security solution playbooks in conjunction with marketing and sales enablement. These playbooks should provide current, relevant, and customized content for sales reps, with value propositions, case studies, or ROI examples tailored to prospects' needs, improving the relevance and quality of interactions during each phase of the sales cycle.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
The associate technician field ops will perform all field services activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first-class on-site field maintenance and support activities. He will manage and assist the field services team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures.
WHAT YOU WILL DO:
• To ensure the correct functioning and maintenance of all internal and external customer IT equipment and services.
• Perform onsite interventions as a result of a Service Desk request as soon as possible and within the terms of the customer contract and SLAs.
• Manage the replacement of faulty equipment through the use of spares and ensuring the timely replenishment the spare according to prescribed availability and sparing policy.
• Carry out site surveys for new customer premises for preparation for new product and services installation under the guidance of senior team members.
• Adhere to installation guidelines and industry best practices in order to deliver quality Field Operations.
• Carry out preventive maintenance of equipment in accordance with agreed schedules and to manufacturer specifications.
• Perform tests on hardware and software components and be responsible for the co-ordination of
• Ensure that all the required Field Service data is provided and recorded in the correct fields in the SITA Service Hub record for all assigned Incidents & Change Orders
• Provide field operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).
• To ensure the correct functioning and maintenance of all internal and external customer IT equipment and services.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As a Senior Analyst Accounting Operations, you will be responsible for completing a range of financial activities and tasks resulting in the presentation of financial and management reports. These activities will include analytical support to management and delivering key analysis of the financial and operational performance on a continuous basis and the review and interpretation of transactions and events in order to assist the business in making sound commercial and economic decisions.
WHAT YOU WILL DO:
• Review and reconcile the monthly local books suspense account, balance sheet accounts and ensure accounts are clean with justifiable balances,
• Prepare local books month-end, quarter-end, and year-end reporting for areas of responsibility including delivering explanations on all balances and ensure follow up on outstanding balances taking corrective action in the following month,
• Prepares and maintains accounting reconciliations (Drive accounting GAAPs between corporate and statutory accounting standards, if any.),
• Prepare the calculation of direct and indirect taxes (Pis, Cofins, ISS), Withheld Taxes (IRRF, PCC, ISS and INSS) and prepare the payment slips, accessory obligations (DIRF, DCTF) and census reports (e.g. IBGE), and others applicable according to local legislation
• Cooperate with external provider on annual Corporate Income Tax preparation (e.g. providing the right input data),
• Prepare information required for external audit (tax audits) and internal audit as directed,
• Keeping the relationship with RFB, Sefaz and Municipalities,
• Keep the tax clearance certificates updated for bid purposes,
• Complete activities relating to departmental project initiatives.
About The Role
As Innovation Business Developer, you will be a key player in our Innovation Department, driving business development efforts for software development products and services. This role is essential for fostering innovation, growth, and building strategic partnerships within the software development industry. You will be instrumental in facilitating innovation, fostering growth, and forming strategic partnerships that enhance the efficiency and effectiveness of air transportation services. Your ultimate goal is to contribute to positioning SITA as a pioneering digital leader in the travel and transport industry and delivering business growth through new product launches.
The Innovation Team is part of the SITA Strategy and Growth Enablement department ("SGE"). SITA's Business Lines encompass Communications & Infrastructure, Baggage Management, Airport Operations, Passenger Operations, and Border Management.
Your Responsibilities
Business Development Strategy
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Develop and execute a comprehensive business development strategy tailored for the air transport industry, focusing on co-innovation opportunities for technology solutions with our customers.
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Identify and target key areas within the industry for innovation and growth.
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Maintain a pipeline of qualified, active opportunities and manage them to close. Ensure there is a strategic fit between the opportunity and SITA capabilities.
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Define early-stage business cases and value propositions.
Innovation Partnerships
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Identify and establish strategic partnerships, alliances, and collaborations to drive innovation and enhance the software product and service offerings for air transport.
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Lead and facilitate client ideation workshops, fostering co-innovation activities and creating blueprints for bespoke solutions; from prototyping to handover to business units for productization.
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Act as a bridge between business units and Strategy and Growth Enablement, facilitating ideation and providing support for activities such as market sizing.
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Collaborate with technology providers and startups to explore opportunities for digital transformation.
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In collaboration with product marketing, product management and/or sales enablement, develop and communicate innovation case studies or other success stories.
Software Development Products and Services
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Gain a deep understanding of our software development products and services, ensuring alignment with the needs and challenges of the air transport industry.
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Collaborate with technology and development teams to adapt and enhance products and services to meet industry-specific requirements.
Market Research
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Stay informed about industry trends, emerging technologies, and competitor activities to identify opportunities and challenges unique to the airport transport sector.
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Analyze market data and customer feedback to continuously refine the product and service offerings.
Reporting and Analysis
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Provide regular reports and performance metrics to executive management and the Innovation Department.
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Use data-driven insights to make informed decisions and adapt the business development strategy as needed.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
SITA is proud to present a great opportunity for a Senior VMWare/Cloud Infrastructure Engineerto join our Infrastructure Cloud Engineering team. You will be part of a diverse and creative team that is continually striving to offer the best quality products and services that are continuously transforming air travel.
Cloud computing continues to allow us to transform and consolidate IT infrastructure, automate workloads, and pursue further levels of innovation. As a Senior VMWare/Cloud Infrastructure Engineerat SITA, you will be working with Infrastructure Cloud Engineering teams on various assignments that use Cloud technology and automation to tackle large-scale challenges.
The world is changing. Are you ready to define the future of travel with us?
WHAT YOU WILL DO:
- Function as part of a multi-disciplinary squad to manage our Cloud Virtualization platform connectivity stacks within our Private Cloud
- Participate in Agile ceremonies to help deliver our commitments within our teams while also working in collaboration with the development teams to provide optimal service for applications
- Participate in design and feedback workshops to improve our services and quality of work while optimizing the virtual infrastructure and vDC’s in accordance with security policies and guidelines.
- Assist in solving issues with the Cloud services & platform related to network connectivity,
- Build Cloud platforms integrating connectivity between architectures & systems. Participate in design reviews and deliver on those designs.
- Continuous involvement in functions and processes including performance and capacity management, version management and security vulnerability management and review.
- Strong familiarity and use of industry compliance and security standards
- Good Analytical and problem solving skills with attention to detail
- Good interpersonal skills and an effective team player
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
The Solution Manager at SITA plays a critical role in shaping the company's technology planning strategy and influencing design decisions within our suite of solutions, all of which are intended to cater to the business needs of our diverse customer base. This role involves acting as a trusted advisor, offering guidance, support, and expertise during the proposal, implementation, and deployment phases of both new and existing product developments. Your inputs are crucial in ensuring that our customer solutions are effectively customized and optimized.
As a Solution Manager, your role encompasses understanding complex technical landscapes and providing informed leadership in the realms of network, cloud, and security. You will leverage your expert knowledge to advise on best-fit technologies and services that can address our customers' unique needs. Your contributions will be instrumental in steering our technology roadmap in line with emerging trends. Your goal is to maintain the innovative, secure, and effective nature of our solutions, ensuring we stay ahead of the curve and continually offer value to our customers.
In essence, your role is not just about collaborating; it is about influencing, guiding, and driving the technical aspects of our solutions in a manner that champions customer satisfaction and enhances SITA's reputation as a leader in network, cloud, and security solutions.
WHAT YOU WILL DO:
- Technical Qualification and Proposal Ownership: This role involves providing comprehensive technical qualification and taking ownership of the technical aspects of proposals presented to clients. This requires deep understanding and continuous learning of current, new, and evolving technologies as well as proficiency with SITA's diverse solution portfolios.
- Solution Design and Coordination: The Network, Cloud & Security Solution Engineer is responsible for designing and coordinating the development of both standard and complex solutions, which could involve multiple parties internally and externally. This includes selecting and managing third-party vendors to ensure customers' specific requirements are met.
- Customer Engagement and Product Promotion: The role includes promoting SITA by providing customers with comprehensive, up-to-date information about current products, product enhancements, and new solutions. This is achieved through customer meetings, workshops, and other engagement channels. The Engineer should ensure designs are efficiently implemented 'Right the First Time' (RFT) and can be supported operationally.
- Collaboration and Idea Sharing: Collaborating with colleagues to gain and share ideas, knowledge, and opportunities is key to this role. By fostering a culture of knowledge exchange, we can drive innovation and collective growth.
- Staff Leadership, Mentorship, and Training: A significant part of this role involves leading, mentoring, and coaching team members. Organizing technical training and facilitating certifications on the products and technologies that support the Air Transport Industry (ATI) is vital.
- Pre-contract Support: The Network, Cloud, and Security Solution Engineer Manager supports account teams or competency centers during pre-contract phases with insightful technical designs and advice. This helps to ensure a smooth qualification, proposal, and contract process.
- Strategic Account Development: This role entails active participation in the development of technical account strategies alongside the sales team, aiming for maximum account penetration and long-term commercial benefits for SITA. The Engineer's technical expertise can help drive sales success and customer satisfaction.
Graduate, Project Management
As a Graduate Project Management, you will rotate around various tasks related to project initiation and management which directly contribute towards the SITA PAX Portfolio products that we create for our customers. You will be accountable for supporting and contributing to all aspects of the product innovation lifecycle, active support project and working on real word challenges from day one.
Reporting to the Head of Portfolio Delivery Practice, you will be a part of the Delivery Specialized team (DST) responsible for delivering the highest quality products to the aviation industry within SITA’s Technology & Engineering division.
Are you ready to be part of the future?
What you will do
We are looking for a dedicated graduate to join our team as a Project Manager. In this role you will be working on a variety of projects across different products in the SITA Passenger Product Portfolio. The following activities are a sample of the possible activities in this role. They are a selection, but are not limited to, and will be adjusted according to the role and responsibilities:
- Assist in the planning, coordination and execution of projects from conception through to implementation.
- Analyse and evaluate project requirements and identify risks and opportunities.
- Take responsibility for time management, resource allocation and meeting project objectives and deadlines.
- Communicate with internal and external stakeholders to ensure all parties are kept informed of project progress.
- Prepare project reports, presentations and other relevant documents for management and project stakeholders.
- Support the monitoring of the project budget and costs.
- Identifying opportunities for improvement and implementing process improvements.
- Liaise closely with various teams and departments to ensure smooth project delivery.
- Contributing creative ideas and innovative solutions to overcome project management challenges.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
The Graduate Accountant is responsible for completing a range of financial activities and tasks resulting in the presentation of financial and management reports.
WHAT YOU WILL DO:
- Help with end to end accounting keeping.
- Review and reconcile the monthly local books suspense account, balance sheet accounts and ensure accounts are clean with justifiable balances
- Prepare local books month-end, quarter-end, and year-end reporting for areas of responsibility including delivering explanations on all balances and ensure follow up on outstanding balances taking corrective action in the following month
- Prepares and maintains accounting reconciliations (Drive accounting GAAPs between corporate and statutory accounting standards, if any.)
- Prepare information required for external audit (tax audits) and internal audit as directed
- Keeping the relationship with RFB, Sefaz and Municipalities
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
- Provides the technical qualification and owns the technical parts of proposals submitted to customers through knowledge of current new or evolving technologies and SITA solution portfolios.
- Designs/coordinates development of standard and complex solutions which may involve multiple parties both internally and externally including the selection of 3rd party vendor to meet customer requirements.
- Promotes SITA by furnishing customers with comprehensive up-to-date information on current products product enhancements and new solutions through customer meetings and workshops. Facilitate designs to be efficiently implemented Right the First Time (RFT) and supported operationally.
- Collaborates with colleagues to gain and share ideas and opportunities.
- Lead mentor and coach staff and organize technical training and certification on the products and technologies supporting the ATI.
- Supports account team or competency centers during the pre-contract phases (qualification proposal and contract) with technical designs and advice.
- Participates in the development of technical account strategies with the sales team to ensure maximum account penetration and commercial benefits for SITA in the long term.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
SITA’s common-use platform has served the industry for over 40 years, and is deployed at over 460 airport locations, used by over 350 airlines with confidence.SITA Flex is supported by SITA Global Services (SGS), which provides global business continuity through a flexible service model.
We are looking to fulfil the Infrastructure Engineer role within the team based in Cluj.
Key Responsibilities:
- Standardize System Level Architecture
- Installation, maintenance, updates and 3rd Level support of external devices/peripherals and the firmware required to run them
- Automate System Implementation, leveraging processes and tools proven successful in other airport products
- Engineer Disaster Recovery, Backup/Restore and other fault tolerance related product elements
- Integrate Product with SITA's Cloud Architecture
- Provide 3rd level support
- Evaluate 3rd Party Software and Integrate as needed
- Evaluate and recommend add-on utilities for system administration and troubleshooting.
- Write documentation for each integration. (Documentation includes details such as: Installation, customization, backup, and troubleshooting information)
- Ability to travel worldwide
WHAT WE OFFER:
SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
🏡 Flex-week: Work from home up to 2 days/week (depending on your Team's needs).
⌚ Flex-day: You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager.
🌎 Flex-location: Benefit for 30 working days from anywhere around the world each year!
🙌🏽 Competitive benefits according to the local market
SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
SITA’s common-use platform has served the industry for over 40 years, and is deployed at over 460 airport locations, used by over 350 airlines with confidence.SITA Flex is supported by SITA Global Services (SGS), which provides global business continuity through a flexible service model.
We are looking to fulfil the Infrastructure Engineer role within the team based in Cluj.
Key Responsibilities:
- Standardize System Level Architecture
- Installation, maintenance, updates and 3rd Level support of external devices/peripherals and the firmware required to run them
- Automate System Implementation, leveraging processes and tools proven successful in other airport products
- Engineer Disaster Recovery, Backup/Restore and other fault tolerance related product elements
- Integrate Product with SITA's Cloud Architecture
- Provide 3rd level support
- Evaluate 3rd Party Software and Integrate as needed
- Evaluate and recommend add-on utilities for system administration and troubleshooting.
- Write documentation for each integration. (Documentation includes details such as: Installation, customization, backup, and troubleshooting information)
- Ability to travel worldwide
WHAT WE OFFER:
SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
🏡 Flex-week: Work from home up to 2 days/week (depending on your Team's needs).
⌚ Flex-day: You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager.
🌎 Flex-location: Benefit for 30 working days from anywhere around the world each year!
🙌🏽 Competitive benefits according to the local market
SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
Provide field operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs). Perform onsite interventions as a result of a Service Desk request as soon as possible and within the terms of the customer contract and SLAs.
WHAT YOU WILL DO:
- When required act as the customer SPOC and co-ordinate the scheduling of the onsite intervention with Customer's internal resolver groups and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.
- Carry out local repairs of faulty equipment and services to the highest standards and co-ordinate the resolution with the appropriate resolver group.
- Ensure shortest possible repair cycle by initiating the timely return of faulty SITA and Customer equipment according to the customer maintenance contract and SLAs and monitoring closely the replacement of faulty items and spares.
- Manage the replacement of faulty equipment through the use of spares and ensuring the timely replenishment the spare according to prescribed availability and sparing policy.
- Adhere to installation guidelines and industry best practices in order to deliver quality Field Operations.
- Use the appropriate tools and equipment to perform the installation intervention and repairs in accordance with the Field Operations guidelines and instructions where provided.
- Reporting and escalating all observed problems to proper SITA operational escalation points.
- Carry out preventive maintenance of equipment in accordance with agreed schedules and to manufacturer specifications.
- Perform tests on hardware and software components and be responsible for the co-ordination of local acceptance testing with Customers and 3rd parties. - Complete AVMA Daily Diary accurately and on time.
EXPERIENCE
- Minimum 3+ year's experience in onsite support activities and repairs of PCs Printers and LAN WAN equipment.
- Must have dealt directly with external customers delivering to SLAs.
- Experience of working at Customer locations.
- Understanding and the ability to install and configure servers and workstations (Microsoft/Unix/Thin Clients) including operating system software to component level.
- Installation and configuration of end user applications and software.
- Understanding of WAN infrastructures and data communications technologies such as DSL ISDN Leased Lines IP VPN Frame Relay ATM.
- Knowledge and understanding of VSAT required for some regions.
- Minimum Diploma / Certificate in Computer Science Electronic Engineering or equivalent country IT qualification.- Working towards CompTIA A+
- Good conversational English knowledge
Work Location: Beijing International Airport with irregular hours. Must be able to work on a shift duty basis including weekends/public holidays. Transport, meal and Shift allowance also provided.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
In this role you will lead the Strategic and Product Marketing function for the SITA AT BORDERS Business Unit. You will be responsible for all marketing needs within the portfolio, supporting the strategic growth objectives for the Business Unit through the development and implementation of a targeted and integrated Marketing and Communications strategy.
What you will do:
• Develop and lead execution of the Business Unit Marketing plan to deliver business objectives, collaborating with key stakeholders and aligning with SITA's global marketing strategy.
• Coordinate the development and activation of content to maintain SITA's positioning on relevant target markets and audiences, including press releases, references, campaigns and speeches.
• Coordinate the development product / feature marketing and launch plans, coaching product managers and subject matter experts to articulate compelling messages to the right audiences, leading content development, launch and tracking.
• Leverage diverse communications channels on- and off-line including digital and data-driven marketing and communications campaigns.
• Develop and launch thought leadership initiatives/events to suit specific business needs and strengthen industry and customer relationships, managing the SITA AT BORDERS annual events calendar and plan, in collaboration with corporate and regional marketing teams.
• Research, monitor and report on relevant market insights and competitive intelligence impacting the Geography/Sector/Portfolio and propose counter strategies and plans, in collaboration with the Business Development and Product teams.
• Ensure management of agency partners to required specifications and ROI.
• Define and manage the marketing budget, monitoring ROI of marketing activities to provide visibility of value and impact.
• Develop, lead and motivate a high-performing team.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
This role is responsible for the success of one or more internal or external projects, delivering the agreed scope on time,on budget, and at the targeted quality level, or assisting a Project Manager, Programme Director with managing a project
or subproject.
WHAT YOU WILL DO:
•Manage the successful Delivery of customer facing or internal projects and deliver to the agreed scope, quality,
on time, on budget and to customer.
•Expectations: Methodology and interlock with partners/resource pool owners.
•Manage the Delivery phase versus the agreed baseline per defined SITA project management Methodology,delivery tools and processes, to Manage and reduce overall risks and issues and to maximize profitability whilst
managing scope and other changes and taking action to recover any discrepancies.
•Work with all interlocks to find alternate solutions when delivery is at risk.
•Manage the delivery performance to ensure project orders are delivered in time and closed in time into the tools
to allow SITA in time Revenue.
•Be involved from quotation stage to ensure End-to-End Delivery performance. Work closely with all End-to-End interlocks (Solution Design, Commercial Management, Account Management, Deployment Specialist, Billing,
Operations)
•Customer facing role to ensure full customer satisfaction and all the time communication throughout the project life and support the Account Manager and Business Management in ensuring SITA meets its commercial
objectives for the project and develops its relationship with the customer.
•Manage risks and issues and own escalations (in liaison with line management) and ensure customers ful-fill their obligations and recover costs in case of lapses.
•Generate change Requests as required and obtain appropriate customer and internal approvals, in line with project governance standards and Ensure all project meetings are documented to reduce miscommunication risk
and Ensure traceability of decisions.
•Manage third party suppliers, both internal and external, in order to secure the delivery targets.
•Represent the project externally and internally by communicating and reporting on project status to the customer and internally to all stakeholders.
•Produce regular and accurate progress professional reports and present the project status at the project Review Board meetings.
•Ensure effective transition to SITA Operations and Billing and conduct a formal project close, including Review of any lessons learned.
•Obtain documented customer acceptance of the project deliverables and a conduct customer Satisfaction survey at end of the project.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
The role of a Technician Field Operations is to assure SITA's competitive strength and business growth globally. It is also to perform all Service Operations activities according to SITA standards and procedures.
What you will do:
• Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).
• When required act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's internal resolver groups and the Service Desk.
• Report and escalate to the next level those problems which cannot be fixed.
• Perform assigned tasks on 13 x 7 shifts basis.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
The primary objective of this role is to make SITA customers successful and seen as a business partner. Partnering with customers (up to VP level) on SITA Service Management solutions that will help our customers achieve their business goals objectives and outcomes. As a Customer Success Manager you would be responsible for executing against our promises ensuring that our customers are receiving the most value from their investment. Provide pro-active input leveraging the capabilities of SITA product & services to ensure we can retain and expand the account revenue.
WHAT YOU WILL DO:
- Develop a strong partnership with customer channel partners and SITA executive sponsors to drive product adoption and mitigate risk to renewal
- Serve as the voice of the customer within SITA
- Provide proactive tactical innovative advice to customers.
- Owns End-to-End Operational Escalation management and proactively manage escalation to ensure customer dissatisfaction issues are addressed at an early phase.
- Partner with Sales to help ensure renewals and expansion opportunities are identified and closed successfully.
- Lead the Continual Process Improvement process with the customer including recommendations for service upgrades and proactively monitor SITA customer services identify improvement and risk areas and own the various service improvement plans.
- Maintain thorough knowledge of SITA products/services features and target markets by participating in formal and informal training.
- Manage other client service staff assigned to support the customer.
- Accountable for contract renewal and actively contribute with Sales and bid teams in developing customer proposals by identifying any local factors that may impact the operational model and/or associated internal and external costs.
EXPERIENCE:
- Overall 12+ years of experience at a senior level with 5 years of customer facing experience delivering IT services to internal or external customers
- Extensive experience in leading discussions with customers at senior to mid management level
- 3+ years of experience in Airline / Air Transport industry- Experience in a complex multi-cultural matrix management organization
- Experience of continuous service improvement methods
- Experience in coaching a team, people management experience
- ITIL Service Management Certification
WHAT WE OFFER:
SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
🏡 Flex Week: Work from home up to 2 days/week (depending on your Team's needs).
⏰ Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine.
🌎 Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world!
🌿 Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life.
🚀 Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning!
🙌🏽 Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.
SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.
Welcome to SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As a systems integration specialist, you will work on integrating various hardware components, including servers, networking equipment, storage devices, and other infrastructure elements. The systems Integration specialist needs to have an academic degree at the bachelor's level in engineering or a related field, particularly in the IT and telecoms industry.
What you will do:
• Ensuring that these components work together efficiently is essential for the overall system performance.
• Performing software and hardware integration projects
• Scripting and testing new product integration
• Planning integration work and testing on a virtualized server and network
• Conducting pre-studies of the viability of an integration project
• Preparing tests of systems at in-house and at Customer facility
To assist in the design, processes, and management of the Supply Chain Governance function.
You will be responsible to support the development and implementation of robust supplier management processes. This includes conducting due diligence on suppliers and ensuring adherence to best practices.
At SITA, we achieve more, together. Are you ready to join us?
What you will do
•Analyse SITA and supplier products and ensure data integrity with known compliance programs.
•Complete reviews of key Supply Chain entities. Assist with the processing of internal and external queries relating to hardware and software within the supply chain.
•Review local purchasing transactions and validate against processes.
•Establish clear purchasing processes and guidelines that align with company policies and regulatory requirements.
•Regularly review local purchasing transactions to ensure they adhere to the defined processes. Verify purchase orders, contracts, pricing, and terms and conditions to minimize risks and ensure compliance.
•Consolidate reporting data for scheduled Government reporting. Assess current tools, test failure points and suggest improvements.
•Track and manage software license expiration data and trigger stakeholder renewal. Monitor end usage of network equipment along with internal SITA guidelines.
•Consolidate relevant data from various sources within the supply chain to generate accurate and timely reports.
•Assess the current reporting tools and systems, identify any failure points or inefficiencies, and suggest improvements for streamlined and automated reporting processes.
•Review recycling of network products and provide guidance. Work with global logistics on ad-hoc transactions to ensure compliance.
•Collaborate with stakeholders, such as IT teams and software vendors, to manage license renewals and avoid any disruptions in the supply chain.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As a Senior Specialist in Product Security at SITA, you'll be at the forefront of ensuring the security and integrity of our products and solutions. Collaborating closely with product teams, you'll lead efforts to embed security principles throughout the product lifecycle, safeguarding our offerings against potential threats and vulnerabilities.
WHAT YOU WILL DO:
- Lead and guide product teams in understanding and implementing security requirements, serving as a subject matter expert on product security best practices.
- Drive the creation of comprehensive security documentation to meet both regulatory requirements and customer expectations.
- Spearhead the integration of robust security controls during all phases of product design, development, and deployment.
- Enable management and mitigation of product security risks through thorough analysis and strategic decision-making.
- Coordinate and oversee security assessments and audits across the product portfolio, identifying and addressing vulnerabilities.
- Act as a primary interface between product management and other departments, facilitating collaboration on security-related initiatives and projects.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As a Business Analyst specializing in Product Security, your primary responsibility will be to address customer inquiries regarding the security features and protocols of our products. You'll collaborate closely with cross-functional teams to identify areas for enhancement and drive improvements in our product security landscape.
WHAT YOU WILL DO:
- Act as the primary point of contact for customer inquiries related to the security aspects of our products and solutions.
- Analyze customer feedback and requests to identify common themes, trends, and opportunities for enhancing product security.
- Collaborate with internal stakeholders, including the security team, product development, and customer support, to gather relevant information and provide accurate responses to customer inquiries.
- Document and track customer security requests and responses using our internal systems, ensuring thorough record-keeping and timely resolution.
- Utilize your business analysis skills to identify potential security gaps or vulnerabilities in our products and processes and propose actionable recommendations for improvement.
- Work closely with Sales and Legal teams to ensure that customer contracts and agreements align with our security standards and protocols.
- Maintain an up-to-date knowledge base of security features and protocols across all products and solutions to support effective communication with customers and internal stakeholders.
- Stay informed about the latest security trends, threats, and best practices to continuously improve our security response processes.
ABOUT THE ROLE & TEAM:
Senior Manager People Business Partner (“People BP”), partners with the leadership team of a given function to determine business needs and drive decision-making processes and strategy for People specific matters.
People BP collaborate with the other People Teams to directly contribute to reaching the organization's business objectives leveraging people capabilities. As such contributes to relevant business decisions as a member of the BU / Entity's leadership team.
Successful People BP acts as a consultant, with strong business acumen and a commercial mindset, owns the People Strategy, and is responsible for the implementation and follow-up. As a business professional exhibiting role model leadership behaviors, embracing a growth mindset, proactively seeking improvement and solutions, challenging the status quo, displaying resilience, and proudly championing cross-functional strengths.
WHAT YOU WILL DO:
• Empowering and coaching the Leaders.
• Building a high performing culture.
• Increasing the capabilities of the organization:
o Skills-based approach.
o Strategic Workforce Planning.
o Talent development & retention.
o Performance management.
o Employee experience.
• Lead and facilitate change/transformation in the business.
• Contribute to People Team efficiency and overall People Strategy of SITA.
WELCOME TO SITA FOR AIRCRAFT
SITA FOR AIRCRAFT business unit makes flight operations, air traffic management and aircraft maintenance more sustainable and efficient by enabling collaboration between people and organizations in the air transport industry through:
- Communication – connecting aircraft and people around the world.
- Data & Platform - Turning aircraft data into valuable insight for the entire industry.
- Applications – Empowering the industry with user-friendly tools that make flight operations more sustainable and efficient.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As the Senior Trainer, your role is to develop and deliver training programs that enable efficient use of our SITA FOR AIRCRAFT product portfolio by customers in the aviation industry. This involves designing courses, creating content, and revising it based on technological advancements and feedback.
You'll lead the program from planning to evaluation, ensuring alignment with industry needs and our business objectives.
Collaborating with the application portfolio team, you'll maintain content relevance and accuracy, manage training logistics, and analyze feedback for continuous improvement.
Your work empowers customers with the knowledge for operational excellence, enhancing customer satisfaction and contributing to our success.
WHAT YOU WILL DO:
- Customized Training Program Development: Develop comprehensive training programs tailored specifically to the needs of aviation industry professionals, including pilots, flight dispatchers, and other operational staff. This involves deep analysis of the technical and operational aspects of SITA FOR AIRCRAFT products, ensuring the training is relevant and directly applicable to the daily challenges faced in airline operations.
- Technical Expertise Communication: Clearly and effectively communicate complex technical details of SITA FOR AIRCRAFT products, emphasizing how these technologies support, enhance, and streamline airline operations. The trainer must bridge the gap between technical product specifications and practical operational applications, making the information accessible to specialists without diluting the technical accuracy.
- Interactive and Practical Training Delivery: Deliver training using interactive methods that engage a technically adept audience. This includes hands-on sessions, simulation-based learning, and real-world scenario analyses, ensuring that trainees not only understand the products but can also apply them effectively in their specific roles.
- Ongoing Learning Material Development: Continuously update and refine training materials based on the latest product updates, industry regulations, and feedback from trainees. This responsibility includes creating digital content, such as video tutorials and online modules, to support ongoing learning and adaptation of the products.
- Cross-functional Collaboration: Collaborate closely with various stakeholders, including application portfolio team, subject matter experts, and customers, to identify training needs / gaps and to ensure a cohesive approach to training and product development. This involves gathering and analyzing requirements to ensure the training programs are fully aligned with both product capabilities and the operational needs of the aviation industry.
- Training Program Management: Oversee the logistical and administrative aspects of the training programs, including scheduling, resource allocation, and participant management. This includes ensuring that all training sessions are executed smoothly and meet the high standards expected by industry professionals.
- Performance Evaluation and Feedback Integration: Implement and manage a system for evaluating the effectiveness of training sessions and integrating participant feedback. This responsibility involves assessing both the immediate impact of training and its long-term effectiveness in improving operational efficiency and product utilization.
- Advocacy and Continuous Improvement: Act as an advocate for both the training program and the participants, seeking ways to continuously improve the training experience and outcomes. This includes staying abreast of industry trends, learning methodologies, and technological advancements that can enhance training delivery and effectiveness.
As a Senior Analyst Invoice to Cash, you will proactively work and support the invoice to cash process meaning that this position acts as the point of contact for all matters which relate to customer debt and billing.
What you will do:
• To execute all debt collection activity for an assigned portfolio of customers in a dedicated region. To act as the single point of contact to the customer for the resolution of any issues or complaints around invoice validation or content and for the understanding of the invoices billing
• To pro-actively contact customers regarding due payments and be responsible for prompt & accurate allocation of all customer payments received against outstanding invoices. To reconcile & agree disputes over SITA and customer invoice data. To carry out any required reconciliations of historical debts.
• To work collaboratively with other SITA teams to resolve issues affecting cash collection / revenue recognition or raise issues which may impact on customer satisfaction. In particular to ensure that any problems which impact billing (e.g. contract, service delivery, invoicing, or tax issues) are addressed promptly with the necessary parties to support resolution.
• To build relationships with customers to enable agreement of customer re-payment plans. To monitor and track progress on action plans. To manage process to suspend customer services in event of continued non-payment, in line with SITA's agreed disconnection procedure and in accordance with SITA Credit Control Escalation Policy.
• To address customer satisfaction issues in the billing and payment areas. To undertake, when necessary, any training with customers on SITA's invoices, payment best practices, and any other billing content and tools. Responsible to develop action plans after customers' surveys (e.g. CFF feedback on billing) or complaints (including escalations to Corporate level, e.g. Orange or Red Alerts).
• To keep data up-to-date for the production of any debt, billing or customer satisfaction reports. To participate, when required, to any regional cash or billing calls or meetings.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As Senior Specialist/Engineer Service Operations, you will be one of the Technical Leader within Common Use Team which ensure all our customers’ (Airports, Airlines and their customers) day to day operation running smoothly.
Whether it is a passenger check-in via CUTE or CUSS or Web, or the Airlines’ operation itself – you are responsible to keep them happy and satisfied with our services.
You are expected to put the customer as the priority and lead the team into creating positive experience and perception towards SITA as a service provider. This includes making critical decisions during shift duty hours as required by the Shift Manager on duty.
Additionally, you will also be responsible in reviewing technical capacity of the team and provide feedback on development plan and initiative. And as a key contributor in terms of day-to-day operations, future enhancements towards a focus on operational excellency and customer satisfaction.
WHAT YOU WILL DO:
- To lead and ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance, support and direct management.
- Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
- Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations
- When required, act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's, internal resolver groups, and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.
- Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups
- Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs and monitoring requirements.
- Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems.
- Adhere to installation guidelines and industry best practices in order to deliver quality service and infrastructure operations.
- Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided.
- Report and escalate to the next level those problems which cannot be fixed.
- Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations.
- Perform Change Management, Configurations, Design, and Implementation of the supported Product & Systems
- Continuously identify and document lessons learnt, known errors and operational knowledge for improved services
Account Representative
As a Account Representative in SITA you will be accountable for driving the profitable growth by identifying pursuing and closing business opportunities for Smaller Tier customers in UK, Ireland and Nordics Territories
What you will do
- Drive all sales activities as per short- and long-term objectives; own and manage low Tier customers
- Collaborate and support the (virtual) team involved in account management to ensure sustainable and profitable growth
- Manage and build relationships with clients; become the trusted advisor/consultant for them; ensure customer loyalty and highest level of customer satisfaction
- Gain deep understanding of the customer's business needs and use this to identify opportunities and plan for the continued development of SITA's business
- Create opportunities to provide a unique perspective during conversations; align unique insights to customer priorities and reframe the way customers view their business
- Build sales pipeline for future growth with close collaboration with Marketing for demand generation; ensuring qualified marketing leads are converted to sales accepted leads for pipeline growth; ensure sales forecasts are accurate and up-to-date
- Ensure all customer requests are dealt with and services delivered as per agreed schedule
- Drive two-way communication; engage the customer by deliberately linking their business priorities to SITA's value proposition
- Leverage individual value drivers; understand and influence of customer stakeholders; facilitate conversation between stakeholders
- Communicate key economic drivers macro- and microeconomic trends internally to increase awareness and adopt to new situations also externally to clients to address potential new business opportunities
- Maintain clear visibility of the status of all commercial delivery and operational aspects of the account and drive the resolution of issues through the relevant process owners
- Ensure full compliance in all internal and external dimensions of the business
- Support cash collection related activities by taking lead or resolving commercial issues that may cause non-payment
Graduate, Business Analyst
As a Graduate, Business Analyst you will rotate around various projects which directly contribute towards the products we create for our customers. You will be accountable for supporting and contributing to all aspects of delivery lifecycle - this means you will be working on real world challenges.
Reporting to the Senior Development Manager, in Border Management Sydney Practice, you will be a part of the Border Management team responsible for delivering the highest quality Products to the Business within the wider SITA organization.
Are you ready to be part of the future?
What you will do
- Gathering and prioritizing requirements in a development backlog for customer facing projects.
- Operate in a DevOps environment contributing to all aspects of the delivery lifecycle.
- Produce requirements documentation including user guides for end-users.
- Assist with User Experience design for mobile products.
- Design and influence direction of future solutions.
- Develop an understanding of the Business Analyst’s key responsibility and tasks.
- Learn requirement analysis and design techniques.
What you can expect
- Participate in structured rotations allowing you great exposure to different teams and technologies.
- Get assigned to a Buddy and a Mentor that will guide you throughout your Graduate experience.
- Be a part of a Graduate community – both local and global.
- Have access to both Technical and soft skills development training.
Graduate, Software Developer
As a Graduate, Software Developer you will rotate around various projects which directly contribute towards the products we create for our customers. You will be accountable for supporting and contributing to all aspects of delivery lifecycle - this means you will be working on real world challenges.
Reporting to the Senior Development Manager, in Border Management Sydney Practice, you will be a part of the Product Engineering team responsible for delivering the highest quality Products to the Business within the wider SITA organization.
Are you ready to be part of the future?
What you will do
- Gathering requirements, developing and testing software on customer facing projects.
- Operate in a DevOps environment contributing to all aspects of the delivery lifecycle.
- Write and deliver code for components under the guidance of more experienced Developers.
- Script deployments using any of Python, Ruby, Python, Java, Javascript, PHP, Bash, Shell and Node.js.
- Design and influence direction of future solutions.
- Develop an understanding of coding guidelines and best practice.
- Use and develop Sysadmin skills
- Learn requirement analysis and design techniques.
What you can expect
- Participate in structured rotations allowing you great exposure to different teams and technologies.
- Get assigned to a Buddy and a Mentor that will guide you throughout your Graduate experience.
- Be a part of a Graduate community – both local and global.
- Have access to both Technical and soft skills development training.
Graduate, Automation Tester
As a Graduate, Automation Tester you will rotate around various projects which directly contribute towards the products we create for our customers. You will be accountable for supporting and contributing to all aspects of delivery lifecycle - this means you will be working on real world challenges.
Reporting to the Test Manager, in Border Management Sydney Practice, you will be a part of the Product Engineering team responsible for delivering the highest quality Products to the Business within the wider SITA organization.
Are you ready to be part of the future?
What you will do
- Analysing requirements and testing software on customer facing projects.
- Operate in a DevOps environment contributing to all aspects of the delivery lifecycle.
- Write Automate Test cases for Continuous testing of the products.
- Run mobile Automated test in the cloud platform.
- Design and influence direction of future solutions.
- Develop an understanding of testing guidelines and best practice.
- Learn requirement analysis and design techniques.
What you can expect
- Participate in structured rotations allowing you great exposure to different teams and technologies.
- Get assigned to a Buddy and a Mentor that will guide you throughout your Graduate experience.
- Be a part of a Graduate community – both local and global.
- Have access to both Technical and soft skills development training.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
The Technical Service Manager will be responsible for managing and directing the technology engagement with multiple internal and external third-party vendors. In this role, the Technical Service Manager leads, manages and coordinates with teams who are directly responsible for the operation and maintenance of specific components of the technology infrastructure. The Technical Service Manager works across multiple project delivery teams, including subject matter experts, to ensure the successful delivery of projects, products and solutions.
WHAT YOU WILL DO:
- Develop and implement IT service management processes and procedures to ensure the efficient and effective operation of IT infrastructure and platforms.
- Liaise and work closely with the SMEs within the Infrastructure Cloud Engineer and SITA Global Services organizations, to facilitate the operational readiness process.
- Continuously monitor and review performance of the Operations Partner (internal / external) against SLAs and contractual obligations and report findings to internal stakeholders and management.
- Author reports including executive summaries and work papers detailing the assessment work completed, evidence reviewed, and identified gaps.
- Act as the operational escalation point within the Infrastructure and Cloud Engineering (ICE) organization for the ICE Engineering and the SITA operation teams.
- Lead the planning, coordination, and execution of operational readiness for new or modified IT services, ensuring seamless integration into the production environment.
- Develop comprehensive operational readiness plans, including timelines, resource requirements, and risk mitigation strategies.
- Establish operational readiness review processes to validate that all necessary operational activities, such as monitoring, incident management, and support documentation, are in place.
- Establish processes for capturing lessons learned from operational readiness activities and incorporate them into the operational processes.
- Conduct post-implementation reviews to evaluate the effectiveness of operational readiness activities, identify areas for improvement, and implement corrective actions.
Location: Barcelona, Spain
Schedule: Full-time
Start date: to be agreed.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
Our Senior QA Engineer with a focus on automation, will be a key pillar in SITA’s contribution to a greener, more sustainable aviation through the enablement of flight and air traffic optimization.
Reporting to the QA Subject Expert, the Senior QA Engineer is overall responsible for the following key activities:
- Develop and implement automated test scripts and frameworks to ensure comprehensive test coverage and efficient testing processes.
- Design, develop, and execute test plans and test cases that thoroughly validate software functionality and performance.
- Identify and report defects, inconsistencies, and anomalies in a clear and concise manner using issue tracking tools.
You will interact with the various functions within SITA FOR AIRCRAFT such as Engineering & Technology, Product, and other colleagues across the company, located in 20+ countries (Canada, United-States, France, Switzerland, Germany, Singapore, United Arab Emirates, Spain...).
WHAT YOU WILL DO:
- Perform various types of testing, including functional, regression, and user acceptance testing, to verify the software's adherence to specifications.
- Design and implement automated tests.
- Collaborate with cross-functional teams to understand project requirements, specifications, and user stories.
- Contribute to the continuous improvement of testing processes and methodologies, leveraging automation to optimize efficiency and effectiveness.
- Participate in test environment setup and configuration.
- Collaborate with developers and product managers to prioritize and address issues, ensuring timely resolution and release readiness.
- Provide clear and concise testing status updates to project stakeholders, including progress, risks, and recommendations.
- Mentors and coordinates a small group of less experienced QAs ensuring they have the skills and knowledge to perform their roles.
EXPERIENCE:
- Proven experience in software testing, with a focus on test automation and proficiency in automation tools and frameworks
- Proficiency in creating and executing test cases, test plans, and test scripts.
- Strong programming skills
- Solid understanding of software testing methodologies, including functional, regression, and performance testing
- Familiar with SQL for querying databases, verifying data integrity, and performing data-related testing.
- Strong analytical skills and attention to details, coupled with the ability to think critically and troubleshoot complex issues.
- Excellent communication skills, both written and verbal, to effectively collaborate with team members and stakeholders.
- Ability to work in a fast-paced, dynamic environment and manage multiple tasks simultaneously.
- Familiarity with Agile development methodologies and tools
- University degree or equivalent preferably in Computer Science, Engineering, Aeronautics, Mathematics or similar (or equivalent work experience)
NICE-TO-HAVE:
- Experience in Java, Selenium, and Appium is a strong advantage.
- Experience in the aviation industry or with applications related to aviation operations
- ISTQB Foundation qualification or recognized country-specific qualifications
ABOUT THE ROLE & TEAM:
We're seeking a dynamic individual to lead, organize, and oversee customer business opportunities, including managed, major, and complex solutions, with a keen focus on the commercial aspects. This role is pivotal in supporting our business objectives and fostering growth within the region. The ideal candidate will be actively involved throughout the entire proposal project lifecycle, employing a critical eye to challenge solutions and implement best practices for significant or intricate deals. Your mission will be to craft compelling proposals or contracts that align with customer needs while satisfying our commercial, financial, and risk management standards. This role is crucial in ensuring that our organization is represented with professionalism and credibility.
WHAT YOU WILL DO:
- Strategic Communication Integration: Leverage exceptional internal and external communication skills to develop and execute comprehensive bid communication strategies. This includes crafting clear, persuasive bid narratives and maintaining consistent messaging across all stakeholder communications.
- Stakeholder Engagement and Management: Utilize your proven ability in building and maintaining relationships with key stakeholders to ensure alignment, support, and approvals for bid strategies and bid plans. Engage with internal customers, partners, and internal teams to gather insights and feedback that inform bid development and negotiation strategies.
- Commercial & Pricing Support: Actively participate and support in setting up a fit-for-purpose commercial model and pricing level for each business opportunity to maximize the win ratio.
- Contract Negotiations Support: Coordinate the negotiation team in the pre-contract stage with the Customer, including setting up of appropriate commercial partnership agreements and underpinning contracts to support contract deliverables whilst ensuring that the relevant internal expertise is involved in the closure of commercial, financial and legal issues and activities with the customer.
- Crisis and Change Management: Apply your experience in managing crisis and change communications to navigate challenges during the bid process effectively. Ensure all stakeholders are informed and aligned during times of uncertainty or change, leveraging your skills to maintain confidence and support.
- Strategic Planning and Institutional Alignment: Use your background in developing and implementing strategic plans to align bid strategies with the organization's broader goals and objectives. Ensure bids support the organization's mission, vision, and financial objectives.
- Innovative Solutions and Risk Management: Draw on your institutional management experience to identify and mitigate risks associated with bids. Innovate and propose solutions that enhance the organization's competitive edge and ensure compliance with relevant policies and regulations.
- Team Leadership and Culture Building: Lead bid teams by example, utilizing your skills in team leading, team building, and fostering positive workplace cultures. Promote collaboration and ensure your team is motivated, informed, and engaged throughout the bid process.
PURPOSE
The Administrator performs a variety of moderately complex to difficult tasks within one or more administrative functions in support of a department or function. The Administrator gathers information from diverse sources; composes non-routine reports and correspondence designs and maintains record keeping and database systems within existing software programs; provides routine projections (for example spending against budget equipment needs). The role provides guidance and interpretation on relevant policies procedures and regulations. The Administrator will attend or represent the unit or supervisor at routine meetings taking notes and drafting minutes. The Administrator may perform or supervise secretarial duties for the department.
KEY RESPONSIBILITIES
- Type and word-process various documents and electronic information;- Create financial and statistical tools and reports using spreadsheets- Manage organise and update relevant data using database applications;- Communicate and provide information both internally and externally using appropriate methodology so as to enhance organisational operations and provide effective service to other groups;- Analyse and interpret financial statistics and other data and produce relevant reports;- Interpret instructions and issues arising and then implement actions according to administrative policies and procedures;- Research and investigate information to enable strategic decision-making by others;- Arrange and participate in meetings conferences and project team activities;- Approve decisions requests expenditure and recommendations on behalf of senior people in their absence according to agreed guidelines and policies;- Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.
- Type and word-process various documents and electronic information;- Create financial and statistical tools and reports using spreadsheets- Manage organise and update relevant data using database applications;- Communicate and provide information both internally and externally using appropriate methodology so as to enhance organisational operations and provide effective service to other groups;- Analyse and interpret financial statistics and other data and produce relevant reports;- Interpret instructions and issues arising and then implement actions according to administrative policies and procedures;- Research and investigate information to enable strategic decision-making by others;- Arrange and participate in meetings conferences and project team activities;- Approve decisions requests expenditure and recommendations on behalf of senior people in their absence according to agreed guidelines and policies;- Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.
PURPOSE
Has the ownership to ensure that provided facilities services are delivered in a professional responsive and courteous manner to all SITA staff and visitors.nFirst point of contact with facilities suppliers to ensure that building/facilities systems are maintained and operational to support for SITA's business operations.
KEY RESPONSIBILITIES
- Takes ownership of all facilities services calls with respect to premises matters and completes service calls up to internal customer's satisfaction. - Manages the relationship with facilities contractors.- Manages premises supplier's on-site interventions to ensure that supplier's services are delivered according to agreement.- Receives sorts and distributes incoming mail. Collects and processes daily outgoing mail. - Receives sorts and distributes incoming parcels. Provides assistance prepares and ships out going parcels.- Takes necessary actions to ensure that the premises are always properly maintain and in good condition. - Ensures that building systems are maintained and are operational for optimum operations.- Handles internal office moves additions and changes as assigned. - Ensures that premises' consumable supplies used by occupants are in stock and distributed appropriately without shortage. (Printing supplies Washroom supplies Paper supplies Water supplies etc).- Keeps track and provides relevant data (quantity of paper used printing statistics electricity consumed access system etc.) for facilities performance reports.- Updates and provides relevant information in coordination with Facilities management database system (s). - Provides management reports as requested.- Handles assignments as required by management.
- Takes ownership of all facilities services calls with respect to premises matters and completes service calls up to internal customer's satisfaction. - Manages the relationship with facilities contractors.- Manages premises supplier's on-site interventions to ensure that supplier's services are delivered according to agreement.- Receives sorts and distributes incoming mail. Collects and processes daily outgoing mail. - Receives sorts and distributes incoming parcels. Provides assistance prepares and ships out going parcels.- Takes necessary actions to ensure that the premises are always properly maintain and in good condition. - Ensures that building systems are maintained and are operational for optimum operations.- Handles internal office moves additions and changes as assigned. - Ensures that premises' consumable supplies used by occupants are in stock and distributed appropriately without shortage. (Printing supplies Washroom supplies Paper supplies Water supplies etc).- Keeps track and provides relevant data (quantity of paper used printing statistics electricity consumed access system etc.) for facilities performance reports.- Updates and provides relevant information in coordination with Facilities management database system (s). - Provides management reports as requested.- Handles assignments as required by management.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
SITA is proud to present a great opportunity for a Scrum Masterto join our Infrastructure Cloud Engineering team. You will be part of a diverse and creative team that is continually striving to offer the best quality products and services that are continuously transforming air travel.
Cloud computing continues to allow us to transform and consolidate IT infrastructure, automate workloads, and pursue further levels of innovation. As a Scrum Master at SITA, you will be working with Infrastructure Cloud Engineering Scrum teams on various assignments that use Cloud technology and automation to tackle large-scale challenges.
The world is changing. Are you ready to define the future of travel with us?
WHAT YOU WILL DO:
- Serve as a coach to the Scrum team on Agile principles and practices, helping them to continuously improve their processes and outcomes.
- Collaborate with Product Owners, Development Teams, and other stakeholders to define project scope, goals, and deliverables.
- Support the Product Owner in managing the backlog and guiding the team to achieve higher levels of scrum maturity.
- Lead and motivate cross-functional teams to achieve product roadmap objectives, fostering a culture of collaboration, innovation, and continuous improvement.
- Collaborate with technical leads and architects to ensure alignment with technical strategies and standards and liaise with other Scrum Masters to coordinate cross-team dependencies and initiatives.
- Facilitate Scrum events including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives, ensuring they are productive and kept within the timebox.
- Remove impediments to the team's progress, working closely with other Scrum Masters and organizational entities to increase the effectiveness of the application of Scrum in the organization.
- Track and communicate team velocity and sprint/release progress to all affected teams and management and assist with the preparation and participation in Quarterly planning events.
- Facilitate the team's efforts in relentless improvement – identifying and addressing areas for adjustment and enhancement.
- Participate in the Scrum of Scrums or other relevant meetings to ensure alignment and coordination across teams, and actively contribute to the continuous improvement of agile practices within the organization.
PURPOSE
We are seeking a dynamic Digital Finance Application Manager to lead our Oracle ERP & One Stream EPM systems, championing digitalization initiatives and enhancing our financial reporting and analytics capabilities using Oracle Analytics Cloud (OAC) and Power BI (PBI). The ideal candidate will possess extensive experience in managing financial applications, a passion for leveraging digital technologies to transform financial operations, and reporting platforms.
This role involves not only managing and optimizing our current ERP and EPM systems but also mapping out and executing the future roadmap for Oracle ERP Fusion to ensure it aligns with our long-term business goals and digitalization strategy. The ideal candidate will bring a blend of financial and technical acumen, strategic planning skills, and a visionary approach to leveraging technology for business growth.
What you will do:
- IS Management of Financial Systems:
Drive digital transformation efforts within the organization while ensuring effective control, risk reduction, and achievement of results in line with commitments for financial systems management. Responsibilities include evaluating business cases, developing capacity planning strategies, and utilizing influential skills to manage stakeholders, all within the constraints of budget and quality standards.
- Agile Leadership:
Within an Agile framework, you'll continually reassess business needs, adjust priorities, define milestones and deliverables, and pinpoint opportunities and risks. Your role involves overseeing financial initiatives to ensure optimal implementation, balancing stakeholder requirements, and maintaining the sprint backlog.
- Collaboration and Performance Monitoring:
Work in tandem with internal teams (IS, business, vendors) to ensure processes are aligned with specifications, especially focusing on system integration. Aim for continuous improvement in system functionalities, reporting, and processes.
- Team Management:
Oversee the work of internal and offshore teams, ensuring operational stability and resolving defects. Lead through major incidents, coordinate crisis meetings as needed, and provide comprehensive technical, testing, and UAT support to the business, ensuring the completeness and quality of all finance-related project deliveries.
- Strategic Communications:
Execute communication strategies, resource and project plans, status reports, change requests, and risk assessments, including Steering Committee reports and lessons learned, prioritizing accuracy.
- Compliance and Audit Support:
Assist in fulfilling compliance and audit-related tasks.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
We are seeking a motivated individual to join our team as a Coordinator for our Project Management Office (PMO). In this role, you will play a crucial part in coordinating governance, administrating the PMO, working closely with internal teams to support trainings of our processes and tools.
This position offers a unique career progression path, beginning from managing administrative tasks during the initial year, progressing to a junior project manager duty and ultimately, developing strong capabilities for owning a project manager role.
You would be reporting to the Senior Project Portfolio Manager within the SITA For Aircraft organization, and you will support the PMO and its management team in some of the key project and resources management activities, interfacing with key internal stakeholders and leaders.
WHAT YOU WILL DO:
- Coordinate and administrate the project management office by working closely with all internal teams.
- Be the administrator of the PMO governance system and provide user training to all users: Project managers, Product Owners, leaders.
- Coordinate PMO office governance and drive PMO best practices adherence. e.g. Product team collaboration meetings or gates; and coach internal teams on PMO activities and reporting requirements.
- Lead continuous improvements activities in PMO tooling and processes.
- Provide insightful and actionable reports (e.g. financial, project progress, etc.) to senior management of all SFA projects status (e.g. budget, milestone progress, reporting, RAG) and ensure accurate tracking, planning, and reporting of these projects.
- Support the management and monitoring of Engineering and Operations finances and resources: track headcounts, manage time-sheeting and provide budget aggregation & collection as well as periodic forecasting.
- Lead the Purchase Order requisitions process for PMO and engineering teams.Streamline and support processes around project management, contracting and procurement.
PURPOSE
The Data and Analytics Solution Architect is responsible for designing, developing, and implementing scalable and robust data and analytics architecture solutions to meet the organization's evolving needs. The is a cross-functional teams’ collaboration to understand business requirements and translate them into technical solutions that drive business value.
KEY RESPONSIBILITIES
- Analyzes client requirements and determines appropriate solutions to these requirements based on business needs, aligned with the business objectives and technical requirements.
- Collaborate with data engineers, data scientists, and business stakeholders to define data requirements and implement data-driven solutions.
- Design and implement data integration, data warehousing, and data modeling solutions to support business analytics and reporting needs.
- Designs solution roadmaps system and software architecture according to business strategies standards and processes using existing SITA and third-party components as appropriate.
- Whilst assessing any potential risks and determines solutions to these risks.
- Initiates and supports the Architecture Governance for Business benefit.
- Supports the technical evaluation for key technical standards, evaluate and recommend appropriate technologies and tools to optimize data processing, storage, and analysis.
- Works with other architects and technology experts and business stakeholders to provide architecture support to internal and external clients.
- Lead the development of data governance policies and procedures to ensure data quality, consistency, and security.
- Provide technical leadership and guidance to project teams throughout the entire project lifecycle.
- Stay current with industry trends and emerging technologies in data management and analytics.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
Customer Integration Services Portfolio Architect
The CIS Portfolio Architect is a pivotal role focused on shaping the technical solutions provided to customers to tailor SITA’s product suite to a customer’s specific requirements. This role is essential for collaborating with technical owners and Sales teams to ensure optimal solutions that meet customer needs but also are efficient for SITA to develop and support.
WHAT YOU WILL DO:
- Portfolio-Level Tech Strategy: Work with CTO to define and lead the technical strategy for the CIS portfolio, specializing in efficient custom solutions. Collaborate with product team technical owners to align strategies with ongoing roadmaps and sales teams to ensure strategy supports ongoing sales and can be efficiently delivered and supported.
- Technical Documentation: Develop comprehensive technical documentation at the portfolio level, including detailed product/service interaction overviews and data flows tailored customer requirements.
- Key Design Decisions: Represent critical design decisions at the Software Design Authority (SDA) specific to CIS, ensuring alignment with industry standards and best practices.
- Portfolio Change Assessment: Evaluate and provide technical insights into the portfolio's change funnel, focusing on optimizing solutions, resource management, and operational efficiency.
- Product-Level Collaboration: Collaborate closely with CIS delivery teams to influence and contribute to solution design decisions, technical design documents, and effective management of technical debt within the CIS portfolio.
- Security and Compliance: Lead efforts in product-level threat modelling and security workbooks, ensuring robust security measures are implemented across CIS systems. Collaborate with EISO and security domain architects to ensure compliance with industry regulations.
- Capability Modelling: Drive capability modelling initiatives within the portfolio, working alongside product owners, business analysts, and tech owners to enhance solutions.
- Guideline Development: Play a key role in establishing "guiderails" specific to CIS solution architecture, identifying gaps in best practices and tools, and championing the creation of new services through collaboration with cross-functional teams.
- Consulting Support: Provide technical expertise and support to consulting architects during customer engagements, ensuring a deep understanding of the CIS technical capabilities.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
With strong business growth for our Barcelona location, we are now looking for someone to join our global team of IT support professionals as an IT Support Engineer. This role will be internal customer facing and will assist us in providing the highest quality of IT support services to our colleagues and SITA’s business partners both in our Barcelona office and globally.
In this role, the IT support person will be responsible for all aspects of corporate IT services including device deployment and troubleshooting, system upgrades, asset management and technical intervention for fixes. Following our corporate standards and processes you will be a key part in providing the best possible user experience with our IT devices, infrastructure and applications.
As an IT business, we pay close business to industry trends and we are always looking for ways to leverage the latest technologies to benefit our customers and improve efficiencies. We would love you to join us on this journey.
WHAT YOU WILL DO:
- Provide high quality local IT support to our colleagues in the Barcelona office
- Provide remote IT support to SITA staff across Spain and Europe
- Collaborate closely with other members of the team to provide assistance on active IT issues
- Support a mix of Windows, MacOS, iOS and Android devices
- Use cloud tools to manage the corporate IT estate in compliance with our IT and security policies and processes
- Support the IT elements of the onboarding and offboarding process for new staff
- Be responsible for asset management for end-user and infrastructure IT equipment
- Ensure the availability and reliability of our network infrastructure in the office
- Actively seek opportunities to optimize support process and the customer experience
- Participate in global IT projects and initiatives as needed
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
Lead Technical Analyst
The Technical Analyst is a pivotal role focused on shaping Customer Engagement Information Technology solutions (Sales, Marketing & Service) supporting Business Partner efficiency, enabling data driven process automation & insights, fostering analytics decision through digitalization & continuous end-users enhanced features.
WHAT YOU WILL DO:
- Accountable for gathering, managing, and analyzing requirements to design new application changes for Salesforce Sales, Marketing, Service, Einstein, Experience & Commerce Clouds ensuring sufficient effort is made to promote "vanilla" functionality.
- Assist in and take ownership of estimates developed by less experienced staff and/or offshore providers.
- Manage the delivery, testing and support of application changes related to Salesforce and integrated applications.
- Accountable for ensuring quality solutions are delivered to business users on scope, time, and budget.
- Conduct training, workshops, project status meetings and provide technical guidance and expertise to wider team.
- Participate in the development of application and process best practices and, using a consultative approach, gets buy-in from all stakeholders.
- Collaborate with wider IT teams to integrate with other applications as needed.
- Hands-on configuration and customization experience of the Salesforce Platform I.e. flows, dynamic form, point and click, LWC & Apex etc.
- Sound understanding of how to integrate with external platforms.
- Write clean, well-designed code, using design patterns where necessary.
- Write clean, well-structured technical documentation.
- Keep UpToDate with latest Salesforce Features, Security & Critical Updates.
- Collaborate with clients to understand their business requirements and translate them into effective Salesforce solutions.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Graduate Finance operations, Prague
As a Graduate in Finance, reporting to the Finance Manager, Our team is responsible for finance operations across all the entities and different project or programmes across SITA.
As a Graduate, you will first get all necessary training. First part will concentrate on getting familiar with our processes and tools. Then you will start to assist in our daily activities such as running reports, supporting projects, assisting finance operations team members.
What you will do
- To support and assist day-to-day admin task related to Finance projects
- To work collaboratively with other SITA teams
- To support and assist the Finance operations in the day-to-day
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Graduate Finance operations, Prague
As a Graduate in Finance, reporting to the Finance Manager, Our team is responsible for finance operations across all the entities and different project or programmes across SITA.
As a Graduate, you will first get all necessary training. First part will concentrate on getting familiar with our processes and tools. Then you will start to assist in our daily activities such as running reports, supporting projects, assisting finance operations team members.
What you will do
- To support and assist day-to-day admin task related to Finance projects
- To work collaboratively with other SITA teams
- To support and assist the Finance operations in the day-to-day
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As the Product Manager for Network, you will be part of SITA Network product team. You will manage the global network services within SITA Network portfolio for global ATI (Air Transport Industry) market.
The ideal candidate will have the objective to achieve the strategic financial and customer satisfaction objectives for the managed products. He/she will shape the product strategy to achieve revenue and profit growth of the products in line with the SITA strategic plans and manage the performance of the product line throughout its product life cycle.
The world is changing. Are you ready to define with future of travel with us?
KEY RESPONSIBILITIES
- Product Strategy. Analyse and understand global network market trends and customer needs. Articulate and document the network product vision strategy and define the target market in line with market trends, customer needs and SITA strategy.
- Sales/Channel Strategy and Support . Establish and implement an effective 'go to market strategy for the products to include an agreed and executed sales and marketing plan. Support bid management processes and pre-sales customer interactions. Support Salesforces with a clear product value proposition and training. Act as an escalation point of contact for all commercial activities related to the products
- Product Innovation and Development .Through an understanding of customer needs the competitive landscape and market trends propose product innovations as well as requirements for enhancements to existing products/services. Define product functional requirements .Guide product development project throughout the build/launch process to ensure delivery of the right product to market within the agreed timescales
- Participate in cross-functional teams that ensure the timely/cost-effective and quality delivery of product developments and product performance. Contribute to the management of partnerships and supplier relationships . Monitor and manage the cost structure related to the product
- Product Roadmap/ Life Cycle Management. Develop and manage the product roadmap throughout the lifecycle from conception to retirement.Track the product(s) P&L revenue new business and profitability including competitive pricing of the product(s) in the marketplace to achieve desired sales volumes/optimized profit. Propose product investments. Drive cost and revenue optimization Lifecycle activities
- Product Marketing/Value Proposition/Market Intelligence. Define and develop the product value proposition. Responsible for all product marketing activities during the lifetime of the product including the implementation of the product launch plan promotional and collateral support plan and sales support/infrastructure plan to drive the successful acquisition and retention of customers, Organize run and work with user groups and other customer forums to develop customer relationships and influence market thinking
- Product Pricing Strategy. Define a pricing strategy for the product(s) with the support of the central Pricing team. Ensure that key players understand the pricing strategy and apply it.
- Product Performance. Responsible for achieving product financial customer satisfaction and business objectives.Responsible for managing and achieving the expected cost optimization targets
- Product Management Practice. Comply with Product Management procedures and best practice. Act as coordinator for those working on the product development stage-gate and product projects
- Supplier governance. Manage and organize the governance meetings and regular interlocks with the main suppliers. Participate in the supplier steering committees and act as the network team SPOC
- Internal support to other solution lines. Support the internal solution lines in their sourcing of network services. Ensure proper recharging mechanisms are applied
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As a Graduate, Cloud Specialist you will assist the Service Operations team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures. You will be accountable for performing all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first class support activities.
Reporting to the Director, Service Operations you will be a part of the Service & Infrastructure Operations team responsible for providing Service & Infrastructure Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).
At SITA, we are meeting the new needs of travel ...today! Are you ready to join us?
WHAT YOU WILL DO:
- Carry out proactive fault monitoring and incident management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups.
- Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs and monitoring requirements.
- Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems.
- Report and escalate all observed problems to proper SITA operational escalation points.
- Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations.
EXPERIENCE:
- University Degree in Computer Engineering/Systems Engineering/Information Systems;
- Basic knowledge in Operating Systems - Linux / Windows;
- Keen interest in IT Infrastructure systems including server management (HP/Dell Servers), Operating System administration;
- Keen interest in Cloud technologies including Public (Azure/AWS) Cloud and Private Cloud (VMware);
- Good communication skills, fluent in English
- Must be a team player
- Must obtain your degree by 2024
- No more than 12 months relevant post graduate experience, excluding undergraduate placement/ internship experience.
WHAT YOU CAN EXPECT:
- Participate in structured rotations allowing you great exposure to different teams and technologies.
- Get assigned to a Buddy and a Mentor that will guide you throughout your Graduate experience.
- 18-month contractual assignment with a high possibility of conversion.
- Shift based work assignment (7.45am- 4.35pm/ 12noon- 8.45pm), alternate weeks
- Each month you are also expected to work on 1xSat and 1xSun (not every weekend). For each Sat or Sun that you are working, you will be compensated with an Off day on either Monday or Friday
- Monthly shift allowance will also be provided on top of your basic salary and a end of contract bonus.
- Free shuttle bus provided from Tampines MRT.
WHAT WE OFFER:
SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
🏡 Flex Week: Work from home up to 2 days/week (depending on your Team's needs).
⏰ Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine.
🌎 Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world!
🌿 Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life.
🚀 Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning!
🙌🏽 Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.
SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.
About the role and team
As Senior Manager Transfer Pricing Operations You will be part of the consolidation team and will be responsible for the calculation, the accounting and invoicing of Transfer Pricing for the intra-group transactions amongst all SITA Group entities, in line with the Transfer Pricing model defined by the Tax team. This role has important interactions with the Tax team, the Consolidation team and is highly involved in the preparation of reporting for consolidated and local Financial Statements and Income Tax declarations. The role is in direct contact with the external auditors.
What you will do
- Understand transfer pricing policies prepared by the Tax team and ensure their operationalization in the Transfer Pricing calculation tool (OneStream based)
- Perform transfer pricing calculations on a quarterly basis and analyze consistency of outcome while ensuring quality of input.
- Provide reporting on results and support to the Tax team for use of reporting in tax calculations.
- Provide necessary analyses to external auditors.
- Ensure results of calculations are correctly accounted and invoiced in both local and reporting currencies.
- Collaborate with the accounting and consolidation teams to ensure any corrections in local accounts are correctly analyzed and transfer priced.
- Assist in the analysis of large inter-company transactions to ensure their correct treatment from a transfer pricing standpoint.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
We are looking for a Senior Software Developer, who is passionate about Software Engineering. As a Senior Software Developer in our Baggage Management portfolio, you will work with a cross functional scrum team on the market leading lost baggage solution for the Air Travel Industry. Using Agile development practices you and the team will be responsible for making delayed and lost luggage a thing of the past!
At SITA, we achieve more, together. Are you ready to join us?
WHAT YOU WILL DO:
- Write and deliver complex code and modules for new features debugs existing code and modules once created.
- Follow coding guidelines and all technical processes.
- Participate in gathering managing and analyzing requirements to design new application and system features.
- Contribute to estimates produced by the team for all technical work, using standard agile estimation techniques.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As Project Manager, you will drive a variety of project initiatives that meets the needs of our customer base. This position offers an opportunity to work in a fast-paced environment with colleagues and customers located worldwide. Success in this role means you pay attention to detail be time sensitive possess influencing skills and enjoy working with others of diverse backgrounds.
Reporting to the Senior Project Portfolio Manager, you will be a part of the Project Management Team.
WHAT YOU WILL DO:
- Managing projects - Project size will vary in scope and complexity. You manage the project throughout its life cycle - from inception through project closure. You manage change mitigate risks and deliver results to stakeholders and customers alike. Attention to detail effective time management and influencing people skills are key ingredients to be successful in managing projects.
- Working with project teams - Every project is completed through team effort. You work effectively with team members that may be local or distant. You regularly track project activities against plan schedules and take corrective action on any deviations. You communicate to team members management stakeholders and customers regularly and frequently ensuring that there is continuous understanding and alignment regarding the projects progress.
- Working with customers - You are committed to putting the customer first. As a result, you proactively work with the customer and their teams to ensure that each project goal and objective is met with satisfaction.
- Project Management administration - Your ability to write clearly and simply are key skills to documenting project activities. Documentation ranges from developing communications strategy plans designing resource and project plans providing status reports submitting and tracking change requests tracking risks and issues providing variance reports to providing Steering Committee reports and lessons learned. Accuracy is key.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As a Bid Manager you will lead and manage virtual Bid Teams across a matrix structure. Act as the main point of contact on bids as it relates to the solution, commercial or contract. Will successfully drive to contract signature new and renewal business opportunities related to strategic large and/or complex solutions. You may also be given responsibility for creating and managing a global bid and proposal management function to enable SITA to capitalize on market opportunities with optimum efficiency and achieve targeted bid to sale conversion rates.
WHAT YOU WILL DO:
- Support qualification of opportunities with the management team at initial stages and continually qualifies the opportunity during the bid process.
- Work closely with Sales Managers to provide the bid team with a full understanding of the customer's business and commercial drivers and to analyze and document the customer’s detailed requirements and manages the development of the optimum bid strategy to successfully win each strategic contract.
- Develop the overall bid project plan and builds and manages the virtual Bid Team to achieve the bid deliverables in an effective and efficient manner. This includes supporting the process of identifying potential partners and selecting/negotiating/contracting with such partners.
- Own and review the overall responses to customers’ proposal requests, assessing the risk to delivering a successful bid project and ensuring that these are addressed appropriately.
- Manage and coordinate the negotiation team in the pre-contract stage with the Customer including the setting up of appropriate commercial partnership agreements and underpinning contracts to support contract deliverables whilst ensuring that the relevant internal expertise is involved in the closure of commercial financial and legal issues with the customer.
- Plan for and ensures a smooth transition from the Bid Team to the implementation team upon contract award including comprehensive and clear documentation of all aspects of the solution. Manage the approval process for the proposed solution (including financials) is carried out in accordance with the appropriate corporate guidelines.
- Comprehensively prepare for and effectively manage the presentation of SITA's solution response at formal and informal internal third party and Customer meetings.
- Communicate progress regularly and clearly to the relevant SITA senior management and stakeholders ensuring that major issues are escalated and addressed.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
Operates as a member of the portfolio DevOps team and through SITA, an Agile Organizational Model. Works in partnership with members of Product Management and Product Engineering to deliver new product & services to SITA customers and as such supports the portfolio for revenue commercial success and profit growth. Assures new products and services will be ready to be supported by the relevant SITA support teams at the time of being brought to the market. Supports the service improvement strategy of existing and new products & services within the portfolio through DevOps practices and by removing the boundaries across the functional groups and applying best practices methodologies tools and processes ensuring operational efficiencies can be achieved while operational commitments will be met.
WHAT YOU WILL DO:
- Responsible for the end-to-end Service and Operations solution for all SITA products in the assigned portfolio.
- Ensures that non-functional and operational requirements such as performance security and operational readiness are designed and built into the products of the assigned portfolio by maximizing and leveraging from existing capabilities within SGS reducing overall Total Cost of Ownership.
- Ensures timely transition of the responsibilities to the relevant support groups by maintaining relationships and closely interlock with GOPS & SGS GEOs.
- Drives innovation and service improvements for the existing products in the assigned portfolio at strategic and operational level.
- Responsible of maintaining CICD pipeline Release Deployment control present DevOps in product CAB.
- Improves operational quality results by studying evaluating and recommending process re-design implementing changes.
- Support Service Incubations and customer integrations.
- As a part of the DevOps team actively participate and promote the adopted agile ways of working across the organization.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
Operates as a member of the portfolio DevOps team and through SITA, an Agile Organizational Model. Works in partnership with members of Product Management and Product Engineering to deliver new product & services to SITA customers and as such supports the portfolio for revenue commercial success and profit growth. Assures new products and services will be ready to be supported by the relevant SITA support teams at the time of being brought to the market. Supports the service improvement strategy of existing and new products & services within the portfolio through DevOps practices and by removing the boundaries across the functional groups and applying best practices methodologies tools and processes ensuring operational efficiencies can be achieved while operational commitments will be met.
WHAT YOU WILL DO:
- Responsible for the end-to-end Service and Operations solution for all SITA products in the assigned portfolio.
- Ensures that non-functional and operational requirements such as performance security and operational readiness are designed and built into the products of the assigned portfolio by maximizing and leveraging from existing capabilities within SGS reducing overall Total Cost of Ownership.
- Ensures timely transition of the responsibilities to the relevant support groups by maintaining relationships and closely interlock with GOPS & SGS GEOs.
- Drives innovation and service improvements for the existing products in the assigned portfolio at strategic and operational level.
- Responsible of maintaining CICD pipeline Release Deployment control present DevOps in product CAB.
- Improves operational quality results by studying evaluating and recommending process re-design implementing changes.
- Support Service Incubations and customer integrations.
- As a part of the DevOps team actively participate and promote the adopted agile ways of working across the organization.
As Product Marketing Manager, you will lead product marketing activities for some of the most exciting products within SITA’s Communications and Data Exchange division. Acting between Product, Marketing, and Sales, the Product Marketing Manager’s primary mission is to get new Network, Voice, Security, and Data products and features to market and help them grow.
ABOUT THE JOB
As Product Marketing Manager at SITA’s Communications and Data Exchange business, you will contribute towards developing our portfolio and its successful positioning in the marketplace, creating messages that speak directly to the aspirations of our customers. You will provide marketing leadership and support in identifying, planning, and implementing activities that address the market opportunities and the product strategy, helping to achieve our business goals.
As a vital member of the product department, you will partner with product managers, sales, and customer success teams to understand customers’ needs and become the customers' overarching voice. You will develop solid market intelligence to help launch products and features that fit customers’ use cases and work closely with other Marketing departments to implement successful growth strategies across multiple channels.
You will advocate for your portfolio, own the product’s messaging and go-to-market, and be a key sales enabler, helping to convey the products’ positioning internally and externally. This role will allow you to build and sustain excellent relationships with a multicultural cross-functional team to develop impactful marketing activities.
WHAT YOU WILL DO
Value Proposition Mastery
- Craft compelling messaging that speaks to the cohesive story of our portfolio and addresses customer needs.
- Develop sales materials for new products and ensure alignment with product managers.
- Enhance messaging strategies to effectively communicate product value propositions.
Go-to-Market Leadership
- Guide the marketing team in developing crisp, compelling messages, and graphics.
- Lead marketing efforts, working closely with Product Managers to create unique value propositions and compelling stories.
- Establish clear leadership in marketing activities, providing guidance and direction to the team.
Creative Content Development
- Coordinate with PR agencies to secure placement in online peer articles and drive organic/inorganic growth.
- Articulate and craft crisp marketing messaging, leveraging internal resources and potentially external agencies.
- Develop and execute compelling marketing campaigns that drive product awareness and sales.
Collaborative Innovation
- Work closely with Product Managers, Sales, and Customer Success teams to understand customer needs and create unique value propositions.
- Drive external publicity, organize customer events, and enhance sales enablement efforts to promote new products.
- Focus on business partnering to drive awareness of telco products within the Communications and Data Exchange Portfolio.
Multi-Channel Impact
- Increase external publicity through various channels, including digital campaigns and industry events.
- Enhance messaging strategies to effectively communicate product value propositions.
- Increase visibility and placement in relevant industry publications and platforms.
Market Intelligence Maven
- Provide market intelligence by conducting market research and competitive analysis to identify trends, customer needs, and opportunities for differentiation.
- Develop sales materials for new products and ensure alignment with product managers.
- Enhance messaging strategies to effectively communicate product value propositions to support targeted segmentation strategies.
KEY COMPETENCIES
- Craft compelling messaging to articulate the cohesive story of our portfolio.
- Drive external publicity through strategic placement in online articles and white papers.
- Drive thought leadership initiatives and customer events.
- Enhance sales enablement efforts to effectively promote new products.
- Partner with business units to drive awareness of our solutions and products.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
This is a leadership role where the individual leads the execution of strategic, financial and customer satisfaction objectives for the Airports Portfolio. The individual defines the strategy to achieve the global revenue and profit growth of for the Airport BU. Aligned with the SITA corporate strategic plans the role manages performance of the product lines throughout its product life cycle, including the product profit and loss. This role will directly influence SITA's long term product strategy. The Airport BU portfolio helps customers enhance the overall passenger experience, support a low-touch environment, deliver operational efficiencies, improve baggage management, and maximize aeronautical and non-aeronautical revenues.
WHAT YOU WILL DO:
- Lead the Airports Customer Growth Team including Sales Specialists, Business Development and Marketing team;
- Own the SITA at Airports growth plans and develop and implement a documented business plan that is in line with short- and long-term goals;
- Work with the Geography (GEO) based Sales VPs to manage the pipeline of qualified, active opportunities and coach the team to deal closure. Ensure there is a strategic fit between the opportunity and SITA capabilities;
- Identify, qualify and define strategy for major projects in the GEO. Support the GEO throughout the entire sales process for major projects, conduct reviews and prepare monthly reports for the Executive Leadership team.
- Develop strong executive relationships with key customer stakeholders and become a trusted advisor for them; ensure customer loyalty, advocacy and highest level of customer satisfaction;
- Own the SITA at Airports sales targets and forecast, working closer with each GEO;
- Understand how for existing customer accounts we can upsell and cross-sell, including the identification of opportunities in new buying areas;
- Manage the General Managers of our existing customers and support them and the GEO account teams in the development of Account Development Plans;
- Position SITA as a thought leader and innovator in airports management with the market and specific customers, and ultimately their partner of choice; promote brand visibility together with marketing;
- Share competitive intelligence obtained through effective networking to arm sales with knowledge, messaging ideas and suggested tactics to help win in competitive situations. Keep up to date with competitors' products, tactics, strategies and pricing; Lead the Airport BU Marketing team and develop a comprehensive marketing strategy securing the success for the BU. Control and manage the marketing budgets.
- Become an expert in the SITA at Airports products and be able to position them effectively in the market. Become an industry known thought leader for Airport strategy and represent SITA in digital channels, media and panel discussions.
- Be the strong BU voice throughout the SITA organization and become a member of the SITA at Airports leadership team, including active participation in leadership meetings and discussions.
ABOUT THE ROLE & TEAM:
The primary focus of this role will require solution and service architect skills, ensuring new products and modules are strategically aligned, identifying technologies and service architectures that meet the business and product organization needs in terms of customer functionality, coverage, quality, operability, sustainability, and cost-effectiveness.
This position requires a strategic outlook, combined with effective collaboration in a multicultural environment, to foster innovation and improvement across the organization. It will be a multi-faceted role which is key to our transformation, with a focus on Cloud Solution architecture and DevOps. The candidate will need to bring practical hands-on skills & knowledge in these core areas:
- Devops: Pipelines CI/CD, Infrastructure as code (IaC), Incident, problem, change, capacity, and comprehensive service lifecycle oversight.
- Cloud Solution Architecture: Ensure our products are reliable, scalable, secure, optimized for cost, observability though monitoring, safe deployments, and ensuring performance efficiency.
This role also plays a key part in the evolution of SITA DevOps transformation, ensuring a step-change in the design, build and transition of SITA products from development into operations. The role will be a hands-on change agent in the team, working closely with Technology & Engineering, Operations, Product, EISO, and SITA Infrastructure & Cloud Engineering teams, to embed devOps practices into the lifecycle, through streamlining of processes, reducing handovers, and leveraging automation.
WHAT YOU WILL DO:
- Lead architecture input and review on products and services across the SITA domain, ensuring products and solutions are fit for purpose, balancing speed with ease of transition and support, into the SGS ecosystem.
- Participate as a key member of SITA's architecture governance committee in defining and approval of SITA's Technology Standards through the Software Design Authority.
- Support the teams to manage the infrastructure service & monitoring technology lifecycle and planning, anticipating technology obsolescence, managing scalability of service architecture, and ensuring right sizing and planning of infrastructure to support activity at the best cost and performance.
- Define the direction and drive adoption of DevOps best practices and ways of working across the portfolios and products, using a pragmatic approach by identifying key outcomes and delivering incrementally to demonstrate success.
- Facilitate strategic and collaborative efforts across all key stakeholders, actively engaging in cross-functional projects and initiatives to enhance and expand service offerings, leveraging collective expertise and insights to drive innovation and improve service quality and efficiency across the organization.
- Integrate DevOps methodologies and automation principles into service design and development, enhancing operational efficiency and agility. Looking at this not just from operations viewpoint but with early involvement in product development and requirements.
- Ensure the Technical Organisation remains at the leading edge in its fields of IT & Communications services and technologies, ensuring SITA business units remain technically competitive.
- Coordinate activities at Senior Management level within all SITA entities impacted by the introduction of new services and technologies in compliance with the SITA service model: e.g., Delivery & Implementation, Global Operations, Pre-Sales and Project Management, Finance & Billing, etc.
- Drive change and continuous improvement throughout the organisation, adapting teams structure, size, skills, know-how and cost to deliver, aligned to the long term strategic goals, as well as the operational KPIs and short term objectives.
As Analyst Service Transition, you will identify and promote opportunities to achieve continuous improvement in operational and process performance.
You will assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Transition services to SITA customers according to SITA standards and procedures hence maximizing customer satisfaction by the delivery of first-class support activities and ensuring Systems and Products are properly deployed and configured.
At SITA we achieve more together. Are you ready to join us?
What you will do:
•Provide support to internal and external customers per the terms of the customer contract and Service Level Agreements (SLAs)
•Create and Document Customer Support models according to SITA standards and Contractual agreement
•Coordinate with SITA Internal Stakeholders to provide all needed information for support
•Ensure the adherence to the highest working standards for all incidents and problems by providing guidance support and direct management
•When/where required be contactable for escalations and support on an on-call standby basis or to perform assigned tasks on a 24 x 7 basis
•To proactively detect problems related to Service Transition Process and Procedures conduct diagnostics and provide service request ownership to ensure resolution.
•Ensure the shortest implementation times possible initiating the timely escalations to specialized resolver groups inside and outside SITA according to the customer contracts SLAs and monitoring requirements
•Perform all Change and Project Mgmt. activities according to SITA standards and procedures maximizing customer satisfaction.
•Assist in the development planning coordination and implementation of Change and Project plans
•Contribute to improvement efforts within Operations for their assigned service families assessing the quality of services building and approving an improvement plan coordinating the execution of work packages and verifying the quality of improvement plan deliverables.
•To manage the transition of Service Hub into operations at locations required including:
-Asset Inventory and reconciliation
-Service Hub data load and quality checking
-Definition and agreement of implementation KPIs and criteria
-Operational team training
- Process implementation and post-go-live measurement of KPIs and criteria
- Post-go-live issue resolution
•To provide a professional application support service for the Service Transition supported applications and devices and communication between them including all the configuration software.
•Be responsible for the quality and completeness of Asset and Configuration Loads of data in the Operations Databases.
•Ensure all procured assets are correctly tagged and accounted for works with Delivery (Roll-out and Implementation) and Regional Operations (for move-add-change-delete) to achieve this.
•Manage and support post-sales services and support solution implementation as well as the integration of all contracted services and professional resources both internal and external to deliver a proper People/Process/Tools solution.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
Whatever the form of travel, there’s the need for safe and seamless automated journeys, smarter more efficient borders, better on-time performance, and greater capacity. Across the travel industry we face similar issues and there is a need to tackle these together through common and shared approaches — be that for air travel, cruises, railways, or events. At SITA, we are taking our strong track record in connecting various stakeholders across airlines, airports and governments in the air transport industry and expanding to the wider travel market.
As a North America Sales & Business Development (Business Development Graduate), you will have the exciting opportunity to support the adoption of sales-related programs across North America while also providing overall sales coordination of some our largest and most complex sales opportunities.
You will work in a fast-paced environment alongside the North America Sales & Business Development team. You derive energy from working with others of diverse backgrounds and engaging directly with customers. Essential to the role is an ability to proactively manage programs while managing multiple stakeholders internally and externally.
In this hands-on role you will earn trust through performance and relationship building. You will be required to work effectively with strong coordination and planning skills and leverage your analytic skills to assist the Sales & Business Development teams.
WHAT YOU WILL DO:
- Work closely with Sales & Business Development team to best support Account and Territory development plans.
- Research airport construction projects through firsthand search and document findings of budget, timelines, and pertinent industry news.
- Track US Federal funds available (BIL/FAA) to stay informed about market trends and identify potential new businesses opportunities.
- Read and highlight areas of interest for SITA as it relates to airport construction documents such as Requirement for Performance of Work (RPW), Basis of Design (BOD), Concept of Operations (CONOPS) and use case development and testing for Operational Readiness and Airport Transition (ORAT).
- Coordination of action items and next steps throughout large complex business pursuits.
- Assisting and coordinating initiatives that drive sales effectiveness, including project plans, assembling resources, change order activities, support, and measurement of results.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As Manager Service Level & Supplier Management you will negotiate and agree contracts with telecom suppliers in the Middle East Region (Internet Suppliers, Network suppliers or Integrators, Telecommunication Carriers and Airport Authorities) and manage them through their lifecycle. Ensure compliance to Purchasing policy as well as adherence to agreed supplier operational processes and best practices. Own commercial and contractual relationship with telecom suppliers and manage supplier performance. Obtain value for money from suppliers and contracts. Be the central point of expertise for Telecom sourcing in the Middle East Region.
Reporting to the Director Purchasing, you will be a part of the Finance team.
WHAT YOU WILL DO:
- Source services as required by the sales teams or the product management organization
- Support sales teams with service information and coordinate bid opportunities with suppliers
- Manage, track, measure and monitor the status of all sourcing and contract negotiations activity
- Manage supplier contracts and other legal agreements for compliance
- Ensure compliance with contract approval process and adherence to contract standards
- Generate cost savings and cost avoidance through good negotiation skills, re-negotiation / re-rating of installed base and competitive sourcing practice (RFP,...)
- Monitor and review supplier performance, relationship and competitiveness
- Assist in establishing supplier Service Level Agreements and metrics dashboard
- Review and evaluate suppliers Service Level Agreements to identify areas of improvement
- Maintain up to date supplier products and services portfolio catalogue in Supplier Knowledge Database
- Maintain a process for dealing with contractual escalations or contractual disputes, and ensure all contractual escalations and contractual disputes are resolved in a timely and effective manner
- Ensure that all supplier processes are consistent and interface to all corporate supplier strategies, processes, and standard terms and conditions
- Seek and provide information from suppliers for improvements in products and services
- Establish and maintain effective working relationships with other employees, key stakeholders, executives and vendors
- Oversee / manage supplier escalation process, ensuring that all stakeholders are kept informed from inception to resolution
- Assist SITA project teams on recommendation of desired vendor solutions for SITA customers, giving expertise in supplier qualifications
- Support the regional Business Units for customized deals.
- Manage operational performance review for our top and critical suppliers in the Middle-East region.
- Ensure SITA efficiency at airports by supporting airport solution and partnering with airport authorities and airport suppliers in the
- Source services as required by the sales teams or the product management organization
- Support sales teams with service information and coordinate bid opportunities with suppliers
- Manage, track, measure and monitor the status of all sourcing and contract negotiations activity
- Manage supplier contracts and other legal agreements for compliance
- Ensure compliance with contract approval process and adherence to contract standards
- Generate cost savings and cost avoidance through good negotiation skills, re-negotiation / re-rating of installed base and competitive sourcing practice (RFP,...)
- Monitor and review supplier performance, relationship and competitiveness
- Assist in establishing supplier Service Level Agreements and metrics dashboard
- Review and evaluate suppliers Service Level Agreements to identify areas of improvement
- Maintain up to date supplier products and services portfolio catalogue in Supplier Knowledge Database
- Maintain a process for dealing with contractual escalations or contractual disputes, and ensure all contractual escalations and contractual disputes are resolved in a timely and effective manner
- Ensure that all supplier processes are consistent and interface to all corporate supplier strategies, processes, and standard terms and conditions
- Seek and provide information from suppliers for improvements in products and services
- Establish and maintain effective working relationships with other employees, key stakeholders, executives and vendors
- Oversee / manage supplier escalation process, ensuring that all stakeholders are kept informed from inception to resolution
- Assist SITA project teams on recommendation of desired vendor solutions for SITA customers, giving expertise in supplier qualifications
- Support the regional Business Units for customized deals.
- Manage operational performance review for our top and critical suppliers in the Middle-East region.
- Ensure SITA efficiency at airports by supporting airport solution and partnering with airport authorities and airport suppliers in the Middle-East region.
ABOUT THE ROLE & TEAM:
We are seeking a highly experienced and knowledgeable Product Manager to join our team and provide expert guidance and leadership in the field of payment services. As a Product Manager, you will play a crucial role in driving the success of our payment services, which will be bundled with SITA products within airports. Leveraging your deep understanding of payment services, you will develop and execute product strategies, collaborate with cross-functional teams, provide technical expertise, and support the entire product lifecycle.
You will also be responsible for measuring and evaluating business performance related to our payment solutions.
WHAT YOU WILL DO:
Product Strategy and Roadmap:
- Develop and refine the product vision and strategy for our payment services.
- Consider market trends, customer needs, and competitive analysis to define a comprehensive product roadmap that aligns with the bundled SITA products within airports.
Product Development and Execution:
- Provide expert guidance throughout the product development lifecycle, ensuring the timely delivery of high-quality features and improvements that integrate seamlessly with SITA products.
Sales and Customer Support Collaboration:
- Provide technical expertise and guidance to sales representatives during customer meetings, product demonstrations, and discussions with key stakeholders within airports.
- Assist in developing sales collateral, including presentations, case studies, and product documentation, to effectively communicate the value proposition of our bundled payment solutions.
Product Lifecycle Management:
- Take ownership of the entire product lifecycle, from conception to retirement, ensuring ongoing product optimization and enhancement.
Business Performance Measurement:
- Define and track key performance indicators (KPIs) to measure the success and impact of our payment solutions within the air transport industry.
- Collaborate with the finance team to establish and monitor financial metrics, ensuring profitability and revenue targets are met.
Stakeholder Management:
- Collaborate with cross-functional teams, including engineering, design, marketing, and customer support, to ensure seamless execution and delivery of bundled payment solutions integrated with SITA products.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As a Project Manager at SITA, you will drive a variety of project initiatives that meets the needs of our customer base. This position offers an opportunity to work in a fast-paced environment with colleagues and customers located worldwide. Success in this role means you pay high attention to our customers also, to detail, be time sensitive, possess influencing and negotiating skills and enjoy working with others of diverse backgrounds.
What you will do:
• Managing projects - Project size will vary in scope and complexity. You manage the project throughout its life cycle - from inception through project closure. You manage change mitigate risks and deliver results to stakeholders and customers alike. Attention to detail, effective time management and influencing people skills are key ingredients to be successful in managing projects.
• Working with project teams - Every project is completed through team effort. You’ll work effectively with team members that may be local or distant. You regularly track project activities against plan schedules and take corrective action on any deviations. You will communicate to team members management, stakeholders and customers regularly and frequently ensure that there is continuous understanding and alignment regarding the projects progress. Important to understand SITA resources and use them wisely.
• Working with customers - You are committed to putting the customer first. As a result, you proactively work with the customer and their teams to ensure that each project goal and objective is met with satisfaction.
• Communication – Communication is key to project manager role, you should be able to communicate effectively trough all stages of project lifecycle. Important to keep customer informed about project status but also all stakeholders filtering the level of information related to the role of each one.
• Project Management administration - Your ability to write clearly and simply are key skills to documenting project activities. Documentation ranges from developing communications, strategy plans, designing resource and project plans, providing status reports submitting and tracking change requests, tracking risks and issues, providing variance reports to providing Steering Committee reports and lessons learned aligned with the Governance defined by SITA. Accuracy is key.
This position is the orchestrator facilitating and coordinating all the necessary activities within, a matrixed organization, to ensure that project’s outcomes are high quality and produced on time always assuming an active position as owner and leading the way to guarantee the customer satisfaction is achieved.
Your position requires close monitoring, managing the P&L of each project, ensuring the financial targets in terms of costs but also revenue is met.
PURPOSE
As a Project Manager you will drive a variety of project initiatives that meets the needs of our customer base. This position offers an opportunity to work in a fast-paced environment with colleagues and customers located worldwide. Success in this role means you pay attention to detail be time sensitive possess influencing skills and enjoy working with others of diverse backgrounds.
KEY RESPONSIBILITIES
This role offers a range of responsibilities and possibilities:* Managing projects - Project size will vary in scope and complexity. You manage the project throughout its life cycle - from inception through project closure. You manage change mitigate risks and deliver results to stakeholders and customers alike. Attention to detail effective time management and influencing people skills are key ingredients to be successful in managing projects.* Working with project teams - Every project is completed through team effort. You work effectively with team members that may be local or distant. You regularly track project activities against plan schedules and take corrective action on any deviations. You communicate to team members management stakeholders and customers regularly and frequently ensuring that there is continuous understanding and alignment regarding the projects progress.* Working with customers - You are committed to putting the customer first. As a result you proactively work with the customer and their teams to ensure that each project goal and objective is met with satisfaction.* Project Management administration - Your ability to write clearly and simply are key skills to documenting project activities. Documentation ranges from developing communications strategy plans designing resource and project plans providing status reports submitting and tracking change requests tracking risks and issues providing variance reports to providing Steering Committee reports and lessons learned. Accuracy is key.
This role offers a range of responsibilities and possibilities:* Managing projects - Project size will vary in scope and complexity. You manage the project throughout its life cycle - from inception through project closure. You manage change mitigate risks and deliver results to stakeholders and customers alike. Attention to detail effective time management and influencing people skills are key ingredients to be successful in managing projects.* Working with project teams - Every project is completed through team effort. You work effectively with team members that may be local or distant. You regularly track project activities against plan schedules and take corrective action on any deviations. You communicate to team members management stakeholders and customers regularly and frequently ensuring that there is continuous understanding and alignment regarding the projects progress.* Working with customers - You are committed to putting the customer first. As a result you proactively work with the customer and their teams to ensure that each project goal and objective is met with satisfaction.* Project Management administration - Your ability to write clearly and simply are key skills to documenting project activities. Documentation ranges from developing communications strategy plans designing resource and project plans providing status reports submitting and tracking change requests tracking risks and issues providing variance reports to providing Steering Committee reports and lessons learned. Accuracy is key.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As a Senior Project Portfolio Manager, you will oversee a portfolio of complex and standard projects owning overall responsibility for their successful completion and customer satisfaction. Within this fast-paced global environment you will lead a team of project professionals tasked with planning and delivering the portfolio projects as planned on time and within scope. You will also challenge your ability to plan and allocate resources to projects based on current and pipeline project work. You can manage distant teams and enjoy working with others of diverse backgrounds.
WHAT YOU WILL DO:
This role offers a range of responsibilities such as:
- Managing a portfolio and projects - Projects that are part of a portfolio will vary in scope and complexity. You proactively forecast and make resource decisions to projects based upon current and pipeline project workload. You manage change mitigate risks and deliver results to stakeholders and customers alike. Attention to detail effective time management and influencing people skills are key ingredients to be successful in managing projects. Manage individual projects when needed to contribute to project success.
- Working with project teams - Based on organization design and needs you will continuously review, recommend and maintain the optimum structure of the team in contributing to the annual capacity and skills strategy. You will identify recruit manage performance and train and develop via regular coaching and feedback as required to build a strong project management team. Act as the first point of escalation for individual project managers or team members as a part of your portfolio and take responsibility to resolve issues presented.
- Project Management administration - Be an advocate and supporter of all standards and practices defined within our company. Promote practice standards and ensure consistent use and performance. Generate and maintain all reporting needed to ensure continuous visibility to all project activities.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As an Airport Customer Service Ambassador, your will be accountable for the correct functioning and maintenance and promotion of our equipment, including SelfCheck in Services with passengers at the airport.
WHAT YOU WILL DO:
- To be responsible to troubleshoot application incidents at the self-used devices (check in kiosks and self-bag drop devices)
- Perform test on hardware, software and applications components and be responsible for the coordination of local acceptance with testing.
- Carry out preventive maintenance of equipment and applications in accordance with agreed schedules and manufacturer specifications.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
You will work in a fast-paced environment alongside program and project managers in delivering a host of innovative solutions that meet the needs of our diverse customer base. You derive energy from working with others of diverse backgrounds and engaging directly with customers.
KEY RESPONSIBILITIES
- Managing independent projects - Project sizes will vary and may be part of a program. You will manage the project throughout its life cycle - from qualification stage through project closure. Attention to detail time management and influencing people skills are key ingredients to be successful in managing projects.
- Working with Program and/or Project Managers - There will be times when you will be assigned to assist a program or project manager by managing sub-projects or key task elements. With each assignment you report regularly on the progress and manage each assignment through its completion.
- Working with project teams - Every project is completed through team effort. You can work effectively with teammates that may be local or distant. You host meetings as needed to gather and share project details. Your ability to help drive activities through others to meet the project timelines and goals are key for driving project success.
- Working with customers - When working with program or project managers you help fulfill the project commitments to our customers as assigned. There will be times when you will be in front of the customer clarifying requirements communicating on project status or interacting with customer work teams on project activities.
- Project Management administration - Your ability to write clearly and simply are key skills to documenting project activities. Documentation can range from requirement summaries resource and project plans status reports change requests risks issues and variance reports to lessons learned. Accuracy is the key to all documentation.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As a Project Manager at SITA, you will drive a variety of project initiatives that meets the needs of our customer base. This position offers an opportunity to work in a fast-paced environment with colleagues and customers located worldwide. Success in this role means you pay high attention to our customers also, to detail, be time sensitive, possess influencing and negotiating skills and enjoy working with others of diverse backgrounds.
What you will do:
• Managing projects - Project size will vary in scope and complexity. You manage the project throughout its life cycle - from inception through project closure. You manage change mitigate risks and deliver results to stakeholders and customers alike. Attention to detail, effective time management and influencing people skills are key ingredients to be successful in managing projects.
• Working with project teams - Every project is completed through team effort. You’ll work effectively with team members that may be local or distant. You regularly track project activities against plan schedules and take corrective action on any deviations. You will communicate to team members management, stakeholders and customers regularly and frequently ensure that there is continuous understanding and alignment regarding the projects progress. Important to understand SITA resources and use them wisely.
• Working with customers - You are committed to putting the customer first. As a result, you proactively work with the customer and their teams to ensure that each project goal and objective is met with satisfaction.
• Communication– Communication is key to project manager role, you should be able to communicate effectively trough all stages of project lifecycle. Important to keep customer informed about project status but also all stakeholders filtering the level of information related to the role of each one.
• Project Management administration - Your ability to write clearly and simply are key skills to documenting project activities. Documentation ranges from developing communications, strategy plans, designing resource and project plans, providing status reports submitting and tracking change requests, tracking risks and issues, providing variance reports to providing Steering Committee reports and lessons learned aligned with the Governance defined by SITA. Accuracy is key.
This position is the orchestrator facilitating and coordinating all the necessary activities within, a matrixed organization, to ensure that project’s outcomes are high quality and produced on time always assuming an active position as owner and leading the way to guarantee the customer satisfaction is achieved.
Your position requires close monitoring, managing the P&L of each project, ensuring the financial targets in terms of costs but also revenue is met.
WELCOME TO SITA
SITA’s Border Management business delivers world-leading border security capability to many governments around the world. SITA is uniquely placed with its respected position within the Air Transport Industry and its reputation with many governments and governmental bodies to bring the future of frictionless and enjoyable travel to travelers, while ensuring public and state security. We have been delivering border security systems to governments for over 25 years and are pursuing large short-term growth objectives.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
We seek a Product Manager to work in our Border Management business unit. With the widest range of solutions to assist governments towards their optimum digitized and integrated border management system, you will manage one of our products and work alongside a team of 7 other product managers, reporting to the Head of Product Management for Border Management. You will have the opportunity to expand across several products within the Border Management portfolio.
As a Product Manager in the Border Management team, you will define the product vision and strategy, define and validate the value proposition and build compelling market propositions. You will be tasked to achieve the strategic financial and customer satisfaction objectives for the given product. This role will shape the strategy to achieve revenue and profit growth of a product in line with the SITA strategic plans and manage performance of the product line throughout its product life cycle. You will work closely with a Product Owner, who is responsible for development planning and delivery of the roadmap.
Our products incorporate the latest in IT, mobile and biometric technologies, to provide security to governments and a safe and seamless experience for travelers from home to destination, and back again. You will be accountable for solving domain specific challenges and implement the very best in technology to make all modes of transport easy, safe, and secure.
WHAT YOU WILL DO:
· Product Strategy, Value Proposition and Roadmap
· Product Innovation/Definition
· Business Performance Measurement Support including P&L and Customer Satisfaction
· Sales/Channel Strategy and Support
· Product Pricing Strategy
· Product Marketing Material
· Product Market Intelligence
· Product Life Cycle Management
· Supplier Management
WELCOME TO SITA FOR AIRCRAFT
SITA FOR AIRCRAFT business unit makes flight operations, air traffic management and aircraft maintenance more sustainable and efficient by enabling collaboration between people and organizations in the air transport industry through:
- Communication – connecting aircraft and people around the world.
- Data & Platform - Turning aircraft data into valuable insight for the entire industry.
- Applications – Empowering the industry with user-friendly tools that make flight operations more sustainable and efficient.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As a software and systems integration engineer, you will work, from software development standpoint on the implementation of new functions or customer’s requirement within SITA Air Traffic Control systems. The integration work will cover integrating various hardware components, including servers, networking equipment, storage devices, and other infrastructure elements to compose the final system to be delivered to our customers.
The software and systems Integration engineer needs to have an academic degree at the bachelor's level in engineering or a related field, particularly in the IT and telecoms industry.
WHAT YOU WILL DO:
- Implement required new functions into SITA ATC software.
- Conducting various IV&V activities on software and integrated systems.
- Ensure that these components work together efficiently is essential for the overall system performance.
- Perform software and hardware integration projects.
- Script and testing factory and on-site system integration.
- Conduct pre-studies of the viability of an integration project.
- Prepare tests of systems at in-house and at Customer facility.
- Participate in European SESAR R&D projects requiring network and systems engineering skills.
WELCOME TO SITA FOR AIRCRAFT
SITA FOR AIRCRAFT business unit makes flight operations, air traffic management and aircraft maintenance more sustainable and efficient by enabling collaboration between people and organizations in the air transport industry through:
- Communication – connecting aircraft and people around the world.
- Data & Platform - Turning aircraft data into valuable insight for the entire industry.
- Applications – Empowering the industry with user-friendly tools that make flight operations more sustainable and efficient.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM
Reporting directly to the Vice President Product, your mission will be supporting and ensuring the smooth execution of day-to-day business and management activities. You will closely interact with the VP and the leadership team and employees in the department, based across Montreal, London, Barcelona, and Geneva. This role is a unique opportunity to grow, shadowing the company's management while being at the heart of the global technology company in the Air Transport Industry.
WHY WE NEED YOU
The Top Management's primary concern is navigating complexity. Between managing a department of about 50 people in multiple countries and developing our customers' footprint in a competitive market is challenging, the VP Product is seeking assistance not limited to specific business tasks but also in streamlining his responsibilities as the department head.
The rapid evolution of SITA for Aircraft requires a reliable liaison and confidante for our Management, ensuring their focus and efficient task delegation. This pivotal role could be yours!
WHAT IS IN IT FOR YOU
In return you will get a bird's-eye view of what it takes to grow and run an organization and can have real input into decisions that affect the business.
You will work side-by-side with the VP Product and in narrow collaboration with the Portfolio Heads and the Head of Product Office; all critical strategic goals and projects have your input, and you're included in every high-level meeting with management of the department. This kind of hands-on experience can springboard someone's career.
You will develop soft and hard skills, develop your ability to read situations and other people, learn how to get comfortable in a changing environment.
WHAT YOU WILL DO
- Manage diverse activities and projects within the department, accounting for varying priorities, timelines, and resource needs.
- Collaborate with colleagues across departments to balance projects and communicate internal priorities effectively.
- Track deadlines, deliverables, resources, and timelines, ensuring accountability among project owners.
- Facilitate, prepare and coordinate weekly and monthly global team meetings
- Support in the successful execution of annual plans and strategic agenda milestones.
- Assist in crafting presentation materials for management team meetings.
- Coordinate and prepare materials for the Business Approval Board.
- Provide support for VP meetings and agenda (attendance delegated in some cases)
- Collaborate with portfolios on the development of new products and projects.
- Produce communications across various channels, including presentations and announcements, and support meetings by managing messaging, agendas, speaker selection, and logistics.
- Support with HR-related activities for the department such as coordinating recruitment, onboarding of new members and various ad hoc projects depending on the priorities of the moment
- Assist on Budget reporting and Product Lifecycle governance processes
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As a Specialist/Engineer Service Operations you will manage the VHF Infrastructure deployment, lifecycle, and monitoring of the VHF network. Your role will be accountable for leading the full lifecycle of multiple projects ensuring the solution implemented fulfils the desired functional and business requirements according to the agreed scope, budget, and timeline. Your responsibilities will involve proactive monitoring of the VHF network to meet or exceed the established KPIs and SLA targets.
WHAT YOU WILL DO:
- Lead small to mid-size VHF/VDL project delivery from engagement to completion. Includes activities such as (but not limited to) site identification (incl. survey and lease agreement), operating license authorization, equipment ordering, installation, and cutover;
- Monitor and control the schedule of the requirements for acquisition, construction, and dismantling or relocation of equipment and related structure in accordance with validated requirements and manage the in-transit material for construction and installation.
- Ensure documentation and procedures for deployment and maintenance are updated and relevant and organize all relevant permits and contracts with local landlords/authorities;
- Ownership of the supplier’s process regarding quotation and purchase request management and coordination with various entities and 3rd party suppliers during all project phases;
- Participate in analysis exercises of existing VHF Ground Stations to identify significant problems or trends, prepare technical performance reports, anticipated impact, and provide recommendations for corrective actions;
- Perform validation and qualification of VHF Ground Systems, Avionics and ATN systems (Aeronautical Telecommunication Network) and DataLink Services (VHF, VDL, ATN) performance analysis and improvement;
- Provide Field Engineer support and technical assistance (i.e. VHF and/or ACARS processor) for the diagnosis, isolation and restoration;
- Coordinate and follow up on Incident, Request or Continuous Improvement actions to ensure resolution or optimization actions are completed.
WELCOME TO SITA FOR AIRCRAFT
SITA FOR AIRCRAFT business unit makes flight operations, air traffic management and aircraft maintenance more sustainable and efficient by enabling collaboration between people and organizations in the air transport industry through:
- Communication – connecting aircraft and people around the world.
- Data & Platform - Turning aircraft data into valuable insight for the entire industry.
- Applications – Empowering the industry with user-friendly tools that make flight operations more sustainable and efficient.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As a Product Specialist in the SITA For Aircraft Apps Portfolio, you will play a vital role by supporting the Product team in gathering market and customer insights and implementing product strategy to achieve the goals in line with SITA For Aircraft’s ambition in the Air Traffic Management applications space.
WHAT YOU WILL DO:
- Collaborate with Product Managers to develop and implement product strategies.
- Conduct research into the Air Traffic Management market to help identify areas of opportunity for SITA For Aircraft.
- Engage with customers to present products and ideas and gather feedback to help develop and evolve our products.
- Assist with business performance management, including production and presentation of key metrics
ABOUT THE ROLE & TEAM:
One of the primary objectives of this role is to make SITA customers successful by partnering and advocating with them (up to Director level) on SITA Service Management solutions that will help our customers achieve their business goals objectives and outcomes.
As a Customer Success Manager your goal is to strengthen customer relationships and improve customer satisfaction by providing distinctive service and product assistance. You will Proactively drive service improvements that has a positive impact on customers' operational KPI. You will proactively find up-selling opportunities during the contract lifecycle.
WHAT YOU WILL DO:
•Be trusted supplier representative at customer's IT Management Level by providing proactive operational innovative advice.
•Serve as the voice of the customer within SITA promptly recognizing and capturing prevalent issues and pursue upstream solutions.
•Act as the operational point of contact for Customers Users Service Providers and line Management.
•Lead Operation Service Performance Review or any other service-related customer meeting in line with contractual obligations and SGS standards.
•Own End-to-End Oper actional Escalation management and act as the voice of customer within SITA at Management Level
•Deliver all contractual obligations and reviews Service Level Agreements (SLA's) so that contracted/agreed service levels are met for assigned customer.
•Hold regular service reviews with service providers where required to review the quality of services delivered in support of the assigned contracts and ensure that any Service Improvement Plans (SIPs) required are defined and implemented.
•Comply with SGS Service Management standards ITIL processes and practices as defined in the Customer Governance.
•Commercial responsibilities for assigned customers will include Cost control & Cost input along with review monthly CSM revenue and ensure that all CSM related services are correctly billed.
•Support resolution of complex network incidents and implementation of change request
•Support standard, customized and complex WAN , SDN solutions and security solution for key customers within the region
•Act as SGS pre-sales role in designing support model, costing necessary resources (e.g NOC, SOC, SM) , writing service level agreement for large , customized solution
•Review network design to ensure it meets optimal performance and functional requirement
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
The Senior Analyst Revenue Assurance performs the day-to-day operations of their revenue assurance processes. Work with Manager of Revenue Assurance to identify and address data quality issues in upstream tools. He/She is also responsible for audits of customer billing, contracts, and products to ensure accurate invoices to customers. Actively improve processes, data flow, invoice quality, etc.
WHAT YOU WILL DO:
- Be the SPOC and SME for certain processes or activities in Revenue Assurance (e.g. customer query handling, invoicing of non-commercial changes, access billing, etc.)
- Assist in policy development, process improvements, and system enhancements
- Partner with Finance, Sales, and Product teams to identify process inefficiencies and implement remedies to strengthen controls
- Perform detailed customer audits and conduction variance reporting, root cause identification, and error resolution resulting in revenue recovery or cost savings
- Perform user acceptance testing for new tool development and reports
- Identify and communicate system and data issues to department managers and assist with implementing improvement action plans as needed
- Stakeholder and/or participant in improvement projects
- Propose / Manage projects to improve processes, data flow, invoice quality, etc
- Support ad hoc requests for data relating to customer billing, Revenue Assurance, or vendor costs
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
Join SITA's Project Management & Delivery Practice and contribute to supporting the Project Management community with best practices, training & learning capabilities, processes, and tools for efficient project delivery. You will be working closely with client facing project managers from all geographies and portfolios. Your ability to thrive in a fast-paced environment and engage with individuals from various backgrounds will be crucial to your success in this role.
WHAT YOU WILL DO:
In this role, you will be tasked with overseeing a blend of business-as-usual activities within the Practice Team and taking the lead on internal projects aimed at enhancing training and learning programs, communication, and process documentation.
Tools
- Lead a project to redesign the SITA Project Management SharePoint portal, overseeing both the design and ongoing maintenance.
- Manage the team documentation SharePoint repository.
- Perform daily tasks on KnackHQ, including Salesforce data export/import.
- Handle the management and debugging of tool exception error messages, particularly those related to PM tool sync messages with Data Repository
- Demonstrate a willingness to learn additional tools, such as Salesforce and Power BI.
Reporting
- Generate various customer-facing project performance reports and maintain dashboards.
- Assist in financial management reporting.
- Provide support for audits on customer-facing projects, collaborating with GEO/Portfolio PMs to address identified governance misalignments.
Training
- Develop, publish, and maintain the yearly project management training agenda on the portal.
- Collaborate with training vendors on logistics for external training programs and manage the procurement process.
- Administer updates to the SITA Project Management Curriculum quarterly or as needed.
- Support the onboarding programmed for new project managers.
Documentation
- Proof and publish training and process documentation.
- Lead a project to enhance process and training documents, migrating them from word static word documents into an interactive online format.
Communication
- Manage global PM portal communications.
- Assist the team in establishing PM forums to connect with the project management community, share information about the team's work plan, upcoming events, and collect feedback on community requirements.
- Lead a project to establish communication governance for the team aligned with corporate communication style & guidelines.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
We're in search of a driven and analytical individual to become part of our team as a Continuous Improvement & Operations Manager. The perfect candidate will oversee, assess, and enhance different facets of our organization's performance to maintain harmony with strategic goals and foster ongoing improvement. This position demands a mix of analytical prowess, strategic vision, and adept communication to facilitate favorable outcomes across diverse functional domains, with a professional foundation in project management.
Key Responsibilities:
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Performance Analysis and Reporting:
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Collect and analyze data to assess key performance indicators (KPIs) across the organization.
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Prepare and present comprehensive reports to senior management, highlighting insights and recommendations for performance improvement.
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Strategic Alignment:
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Collaborate with senior leaders to ensure that performance management initiatives align with the organization's long-term strategic goals.
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Operational Efficiency:
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Identify and implement process improvements to enhance operational efficiency and effectiveness.
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Data Analytics and Technology Integration:
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Utilize data analytics tools and technologies to extract meaningful insights and contribute to the implementation of performance management systems.
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Project Management:
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Lead cross-functional teams in the planning and execution of performance improvement projects.
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Change Management:
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Effectively manage and communicate changes within the organization, assessing the impact on performance and implementing strategies for a smooth transition.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
This role is for the Software Developer (.NET and C#) position in the Bag Drop solution in SITA’s passenger portfolio. You will be a developer in a DevOps team of 5 current developers and 4 testers that are shared with an associated project team.
The BagDrop team enhances the application that guides a passenger to print their bagtag and drop their bags. The application also communicates with the Departure Control System to ensure you drop bags you are eligible for. So there is a mix of application and API development.
WHAT YOU WILL DO:
- Contribute quality code to the solution.
- Review your peers code contributions providing valuable feedback.
- Provide input and design ideas in the team’s refinement sessions for new features.
- Continually look for improvements in the team’s and your own process of development through retrospectives.
- Support and maintain the product.
- Write technical documentation for the WIKI and product documentation.
Associate Project Manager
You will work in a fast-paced environment alongside program and project managers in delivering a host of innovative solutions that meet the needs of our diverse customer base. You derive energy from working with others of diverse backgrounds and engaging directly with customers.
Who you are
This role offers a range of responsibilities and possibilities:
- Managing independent projects - Project sizes will vary and may be part of a program. You will manage the project throughout its life cycle - from qualification stage through project closure. Attention to detail time management and influencing people skills are key ingredients to be successful in managing projects.
- Working with Program and/or Project Managers - There will be times when you will be assigned to assist a program or project manager by managing sub-projects or key task elements. With each assignment you report regularly on the progress and manage each assignment through its completion.
- Working with project teams - Every project is completed through team effort. You can work effectively with teammates that may be local or distant. You host meetings as needed to gather and share project details. Your ability to help drive activities through others to meet the project timelines and goals are key for driving project success.
- Working with customers - When working with program or project managers you help fulfill the project commitments to our customers as assigned. There will be times when you will be in front of the customer clarifying requirements communicating on project status or interacting with customer work teams on project activities.
- Project Management administration - Your ability to write clearly and simply are key skills to documenting project activities. Documentation can range from requirement summaries resource and project plans status reports change requests risks issues and variance reports to lessons learned. Accuracy is the key to all documentation.
ABOUT THE ROLE & TEAM:
At the intersection between Product Management, Marketing, Engineering, Research, Business Development Managers and users, the Senior Product Designer’s path lies between all these stakeholders. The aim is to offer a curated solution to the customer needs while considering business goals.
WHAT YOU WILL DO:
- Leads the design of one of our products.
- Oversees and manages customer research and usability studies.
- Monitors and improves the work with engineers to provide product specs and assets.
- Works with other designers to conceptualize and iterate on designs.
- Designs mock-ups and high-fidelity user interfaces.
- Offers a strong product and design voice within their product groups.
- Works with the Design Manager to establish design needs and achieves consistency across product portfolios.
- Connects product and design resolving any intersections of cross-team work.
- Collaborates with cross functional partners.
- Evangelises the concept of design-led products.
ABOUT THE ROLE & TEAM:
Situated at the intersection between Product Management, Marketing, Engineering, Research, Business Development Managers and users, the Product Designer walks a thin line between all these stakeholders and aims to offer a curated solution to the customer needs while considering business goals.
WHAT YOU WILL DO:
- Leads the design of one of our Products.
- Coordinates the output alongside the team of designers.
- Conducts and manages customer research and usability studies.
- Works directly with engineers to provide product specs and assets.
- Works with other designers to conceptualize and iterate on designs.
- Designs mock-ups and high-fidelity user interfaces.
- Offers a strong product and design voice within their product groups.
- Works with the Design Manager to establish design needs and achieves consistency across product portfolios.
- Collaborates with cross functional partners.
- Evangelises the concept of design-led products.
ABOUT THE ROLE & TEAM:
As a senior technical support specialist your main responsibility is to perform all customer applications and infrastructure support activities according to SITA standards and procedures or customer requirements as appropriate maximizing customer satisfaction by applying industry-leading processes and procedures.
Please note that the Job title on SITA contract for this role will be Senior Analyst Customer Applications Support as aligned with our internal career framework.
WHAT YOU WILL DO:
• Provide support to internal and external customers in accordance with departmental procedures and/or the terms of the customer contract or Service Level Agreements (SLAs).
• Act as the customer's Single Point of Contact (SPOC) and coordinate application troubleshooting with customers and/or internal resolver groups ensuring the highest level of customer service is maintained to resolve the fault and incident within the prescribed SLA when required.
• Ensure established Service Management processes and procedures are understood and followed to the highest standards and coordinate problem resolution with the appropriate resolver groups.
• Adhere to installation guidelines application documentation and industry best practices to deliver quality service.
• Collaborate with customers to understand documents and resolve problems to high complexity within the designated application.
• Conduct the analysis definition documentation and/or testing of application software changes and system enhancements.
• Support Global Sales teams with the completion of Requests for Proposals (RFPs) and product demonstrations when required.
• Collaborate inter-departmentally with Senior or Lead Analysts and/or Software Development personnel to identify the root cause of application processing errors and provide possible workarounds or resolution details to customer.
• Plan and deliver SITA application training both internally and to SITA hosted customers.
• Execute testing with customers and third-party service providers to ensure application and system processing is functioning properly for cutover.
• Provide product process and solution consultancy to customers and internal SITA teams as required and Conduct audits of customer processes and procedures and suggest improvements.
• Complete implementation project tasks on time to SITA standards and to the satisfaction of the customer.
ABOUT THE ROLE & TEAM:
The Senior Specialist Service Transition (Problem Management) plays a crucial role in the effective management and resolution of recurring incidents and problems within our operational IT environment. Your primary objective is to govern and drive the Problem Management process to minimize the impact of incidents on business operations by ensuring the root causes of problems are identified, analyzed, and resolved within the prescribed timeframes.
Reporting to the Manager, Service Management
WHAT YOU WILL DO:
- Lead the definition and evolution of the Problem Management process, ensuring adherence to ITIL best practices and organizational policies and requirements.
- Define and monitor key performance indicators, metrics, and escalation procedures, regularly reporting to management and stakeholders.
- Collaborate with the identified stakeholders to assess compliance, implement continuous improvement and conduct audits in alignment with IT and business objectives.
- Promote a culture of problem resolution through training, awareness programs, and integration of governance frameworks.
- Support the teams and stakeholders in the execution of the Problem Management processes: Problem identification and analysis, incident prevention, documentation, and reporting, Change management.
- Contribute to the development and maintenance of a knowledge base containing Problem resolution documentation, workarounds, and best practices.
- Ensure that knowledge is shared across the organization to empower teams in addressing problems independently.
ABOUT THE ROLE & TEAM:
As Senior Information Technology Infrastructure Engineer, you will be involved in exciting technical challenges by analyzing, troubleshooting, and designing vital infrastructure components, platforms, and infrastructure while always thinking about reliability, scalability, resilience, security, and performance.
In the SITA FOR AIRCRAFT - Customer Service & Operations, you will be responsible for ensuring the availability of production mission-critical customer-facing cloud services across multiple regions, as well as providing 24x7 on-call support on a rotating basis. You will contribute to the creation of a more consistent, automated infrastructure, monitor and respond to system notifications and alerts, and continuously optimize, secure, and improve our systems' performance, security, and dependability.
WHAT YOU WILL DO:
- Implement an enterprise-wide Platform Operations Engineering culture by disseminating your best practices, approaches, enhancements, and documentation.
- Able to troubleshoot complex, cross-platform issues involving Servers and OS, Virtualization, and Containers in a cloud-based SaaS environment such MS Azure, as well as manage live production incidents, debug/troubleshoot infrastructure issues, and implement Platform Operations Engineering best practices.
- Administration and maintenance of existing Azure cloud infrastructure, as well as creation of new infrastructure in accordance with SLAs.
- Manage routine system tasks such as updates, backups, availability checks, and performance monitoring.
- Work closely with the DevOps Team and various departments to ensure the system is responding properly to non-functional requirements such as performance, security, backups, and High availability of the infrastructure.
- Apply automation and software to any tasks or parts of the system that would benefit from it or are performed manually.
- Enhancing of the current Azure cloud environments
- Collaborate with various business departments and suppliers to ensure alignment with ISO 27001 processes and compliance with all necessary regulations.
- Document your system knowledge as you acquire it over time, create runbooks, and ensure critical system information is readily available to those who need it
- Ensure Infrastructure maintains its high standard of security by regularly carrying out mitigation and preventive maintenance tasks.
- Participate in the analysis and management of the performance of infrastructure and Cloud services
ABOUT THE ROLE & TEAM:
To support Global SITA Messaging Business, collaborating with the Sales organization: Account Managers, Service Managers, Contracts, and Pricing. Commercial Manager – Messaging will support the GEO and act as the interface between the Messaging Business Unit and Sales Organization to develop the market and support existing customers, protecting existing revenue and growing the business. Primary duties will include oversight and management of messaging business to include market analysis, customer profiles, commercial/pricing strategies, recommendations on commercial models, sales pipeline support, all to generate business with new contracts and optimize renewals. Primary goal is to help the BU and GEO achieve their revenue and margin objectives while providing market/customer feedback into the Messaging Business Unit product team.
WHAT YOU WILL DO:
- Supporting the regional (Sales) organizations to manage and generate Messaging Business.
- Setting account/opportunity commercial strategy and competitive positioning in collaboration with the account and bid managers and GEO commercial/financial leadership.
- Weekly activities include market analysis (stakeholders, market segments, competition, technology evolution), Customer profile generation, and close interaction with Sales organization.
- Assisting Account teams in qualifying customer requirements and working with technical sales
- Track and report key customer statistics, model customers patterns, and provide input into Messaging business plan.
- Qualify new customer/new market requirements, and collaborate with the Product Management team to provide the most appropriate solution
- Work with regions on the analysis of SITA Messaging as a whole. Other responsibilities include customer meeting support/presentations, supporting implementation of customer orders, and coordination of activities between the Regions and Product Portfolio teams
- Financial modeling support of applicable opportunities including items that will impact budget/forecast and market
- Work together in the areas of reporting, analysis of existing messaging traffic, risk analysis, recommendation of winning traffic back from competition, and presentation/preparation of how customers use SITA Messaging.
- Work closely with the stakeholders for Messaging Business Development, Market trends, requirements qualification and commercial/pricing recommendations.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As a Project Manager at SITA, you will drive a variety of project initiatives that meets the needs of our customer base. This position offers an opportunity to work in a fast-paced environment with colleagues and customers located worldwide. Success in this role means you pay high attention to our customers also, to detail, be time sensitive, possess influencing and negotiating skills and enjoy working with others of diverse backgrounds.
What you will do:
• Managing projects - Project size will vary in scope and complexity. You manage the project throughout its life cycle - from inception through project closure. You manage change mitigate risks and deliver results to stakeholders and customers alike. Attention to detail, effective time management and influencing people skills are key ingredients to be successful in managing projects.
• Working with project teams - Every project is completed through team effort. You’ll work effectively with team members that may be local or distant. You regularly track project activities against plan schedules and take corrective action on any deviations. You will communicate to team members management, stakeholders and customers regularly and frequently ensure that there is continuous understanding and alignment regarding the projects progress. Important to understand SITA resources and use them wisely.
• Working with customers - You are committed to putting the customer first. As a result, you proactively work with the customer and their teams to ensure that each project goal and objective is met with satisfaction.
• Communication– Communication is key to project manager role, you should be able to communicate effectively trough all stages of project lifecycle. Important to keep customer informed about project status but also all stakeholders filtering the level of information related to the role of each one.
• Project Management administration - Your ability to write clearly and simply are key skills to documenting project activities. Documentation ranges from developing communications, strategy plans, designing resource and project plans, providing status reports submitting and tracking change requests, tracking risks and issues, providing variance reports to providing Steering Committee reports and lessons learned aligned with the Governance defined by SITA. Accuracy is key.
This position is the orchestrator facilitating and coordinating all the necessary activities within, a matrixed organization, to ensure that project’s outcomes are high quality and produced on time always assuming an active position as owner and leading the way to guarantee the customer satisfaction is achieved.
Your position requires close monitoring, managing the P&L of each project, ensuring the financial targets in terms of costs but also revenue is met.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
You will work in a fast-paced environment alongside senior program manager delivering a projects and tasks that meet the needs of transformation program delivery as well as supporting PMO office activities. You derive energy from working with others of diverse backgrounds and engaging directly with Information Services organization leaders.
WHAT YOU WILL DO:
- Managing independent projects - Project sizes will vary and may be part of a program. You will manage the project throughout its life cycle - from qualification stage through project closure. Attention to detail time management and influencing people skills are key ingredients to be successful in managing projects.
- Working with project teams - Every project is completed through team effort. You can work effectively with teammates that may be local or distant. You host meetings as needed to gather and share project details. Your ability to help drive activities through others to meet the project timelines and goals are key for driving project success.
- Assisting in project management office activities – You will assist in setting up project management office and handle organizational project status reporting and facilitate project progress review meetings. Management of business approval board forum will be as well part of your responsibilities.
- Project Management administration - Your ability to write clearly and simply are key skills to documenting project activities. Documentation can range from newsletters, requirement summaries, resource and project plans, status reports, change requests, risks, issues, and variance reports to lessons learned. Accuracy is the key to all documentation.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As a Training Design Graduate, you will be an integral part of the SITA at Borders training team, contributing to the development and delivery of effective training programs. This entry-level position provides an opportunity for recent graduates to grow and learn within the dynamic aerospace and border management IT industry.
This role provides a supportive environment for a recent graduate to gain hands-on experience in training design within the aerospace and border management IT sector while working closely with a team of experienced professionals.
WHAT YOU WILL DO:
- Assist in Curriculum Development: Work alongside experienced training designers and trainers to contribute to the creation of training materials, including presentations, manuals, and multimedia content.
- Support Instructional Design: Learn and apply instructional design principles under the guidance of senior team members. Contribute to the development of engaging learning experiences using various methodologies.
- Technology Familiarity: Gain exposure to relevant technologies in aerospace IT and assist in incorporating them into training programs. Learn to use digital tools and platforms for training content development.
- Participate in Assessment Activities: Assist in the development and implementation of assessment strategies. Learn to evaluate the effectiveness of training initiatives and contribute to feedback mechanisms.
- Collaboration and Coordination: Collaborate with cross-functional teams to understand training requirements and provide support in ensuring alignment with organizational goals.
- Adaptability: Develop adaptability by assisting in adjusting training materials to address changing business needs and industry trends within the aerospace IT sector.
- Professional Development: Engage in continuous learning and development activities to stay informed about best practices in training design and adult learning.
WELCOME TO SITA
SITA is the leading specialist in air transport, communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
The Senior Analyst Business Finance for Corporate support function(CSF) is responsible for providing timely and accurately financial support to the CSF business teams. You will provide key financial reporting as well as forward-looking business analysis to support CSF’s targets, strategy, and growth. You will identify and leverage best practices to promote financial excellence in serving the business by proactively engaging with the CSF Finance Leader, CSF Finance team members, CSF Senior Leaders and their Business Teams, Business Finance colleagues in the GEO’s, BU’s, Corporate Control and FP&A, seeking and providing guidance and advice on relevant matters.
You will be reporting to the Senior Manager Business Finance - CSF and Provide financial support to the CSF business team.
WHAT WILL YOU DO:
Provide financial support to the CSF business team by:
- Ensuring timely and accurate accounting entries for CSF, producing and controlling the period end results (Monthly & Year-end)
- Performing analysis and reporting of financial results
- Providing Financial controlling and support for projects
- Participating in monthly reviews with P&L or cost owners
- Completing and supporting the forecast process (at required granularity level)
- Supporting CSF business partners with ad-hoc queries and analysis
- Completing the budgeting process including support for the settlement of interlock reviews with relevant parties
Play an active role in Cost Controlling:
- Verify the accuracy of cost accounting - reconcile performance to budget/forecast
- Provide consistent and standard cost analysis across CSF business
- Verify the accuracy of costs reporting through monthly/quarterly/yearly reports
- Apply SITA standard methods and guidelines for cost allocation
- Providing financial support to evaluate and simulate financial scenarios
Confirm and validate integrity of results recorded by:
- Ensuring alignment between Statutory reporting and Management reporting results
- Confirming IFRS and accounting policies compliance
- Supporting the Audit activity
- Playing an active role in the Balance Sheet control activity
Be actively involved in the financial control activities by
- Ensuring alignment with capitalization best practices
- Ensuring alignment with tax compliance activities
- Ensuring alignment with corporate practices and standards
- Ensuring alignment with the cost allocation methods and standard
Support delivery of improvement plans or special projects to increase the overall quality of the business finance function.
Once in a lifetime, you could find yourself at the heart of a unique transformation. Not a simple one, not an easy one, an extremely challenging one! A significant disruption where your contribution could influence the future of an entire industry.
The Marketing Project Coordinator plays a key role in driving the overall marketing strategy and budget planning of the Corporate Marketing Communications team. This role works closely with all marketing functions across SITA involving project management, tracking marketing efforts and budget control.
You will be working within a creative and collaborative environment like no other, with the opportunity to develop your professional and personal skills while advancing your career.
Your work will guide us as we accelerate towards clear growth targets, supporting the business throughout an unprecedented transformation journey. SITA is changing the way millions of people travel across the world.
KEY RESPONSIBILITIES
This challenging and diverse role puts you at the forefront of business activities with highly varied work, day to day. You will:
- Working with the Head of Marketing Planning & Practices ensure alignment of strategic priorities with Business Goals, executing marketing efforts that are measurable and aligned with Key Performance Indicators (KPIs).
- Plan and execute the Lunch & Learn program for the Marketing community across SITA.
- Drive the marketing & communications budgeting process ensuring a tight resource allocation and budget management.
- Project manage, support and deliver company-wide strategic initiatives from growth marketing, employee engagement, brand communications and more.
- Collaborate with various departments to monitor shifts in business requirements and market dynamics, adapting our strategy accordingly.
- Oversee, prioritize, and manage streams within strategic forums throughout the entire process, from conceptualization and development to initial briefing, planning, execution, and reconciliation.
- Champion and develop best practice processes and approach to delivering campaign, communications and creative strategies.
- Align the internal and external communications editorial calendar across the business.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As a Lead Infrastructure Engineer in SITA’s Operations at Airports (AMS) Portfolio you will manage the technical design, development and maintenance of Azure Cloud platforms and related services using existing and emerging technologies.
We are seeking a talented and experienced Engineer to join the AMS Portfolio. The AMS team are dedicated to developing and deploying our Cloud solutions the right way and we would like to have you onboard.
At SITA, we are meeting the new needs of travel ...today! Are you ready to join us?
WHAT YOU WILL DO:
- Lead the designing, planning and implementation of our Azure cloud solutions and services.
- Implement cost effective Cloud Solutions using IaaS/PaaS/SaaS so that it is flexible, extensible, elastic, secure and reliable at large scale.
- Issue technical recommendations and guidelines for implementation and support.
- Participate in the definition and evolution of development practices, and all technical processes and guidelines, ensuring they are followed by the team.
- Work as part of a broader team of problem solvers, helping to solve complex business issues from strategy to execution via automation.
- Mentor less experienced Engineers.
- Provide expert level support to Operational teams.
- Develop and maintain CI/CD pipelines from development right though to production.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As a Project Portfolio Manager, you will oversee and support internal stakeholders in managing multiple customer projects within a portfolio.
You will also lead projects within a product portfolio, taking overall responsibility for their successful completion on time, within scope, and within budget, in alignment with other stakeholders.
Working within a team of project professionals, you will coordinate the planning and execution of multiple standard projects simultaneously, ensuring they are delivered on time, within scope, and in line with revenue/margin objectives. Effectively allocating resources to projects in the portfolio, both in terms of cost and headcount (including external resources), will also be part of your responsibilities.
Furthermore, you will define and refine delivery models, processes, and methodologies for these projects, supporting Product Management in enhancing and streamlining product delivery efficiency through industrialization and automation. Additionally, you will advocate for and support adherence to all standards and practices defined within our company.
Success in this role means you pay attention to detail, be time sensitive, possess influencing skills and enjoy working with others of diverse backgrounds within our global environment.
Reporting to the Senior Project Portfolio Manager you will be a part of the Product Delivery Team which is included into the Engineering Practice & Customer Solution group, inside the SITA CTO Business Unit.
The world is changing, SITA is performing the Digital and Agile Transformation, are you ready to define future of travel with us?
WHAT YOU WILL DO:
- Promote and enforce Project Management best practices to ensure consistent and effective performance. Champion, communicate, and establish standardized Delivery Practices.
- Monitor project risks and assess project performance to ensure timely and on-budget delivery within scope.
- Proactively forecast resource needs and allocate project resources efficiently based on cost and headcount considerations, maximizing utilization while balancing with capacity planning, across various SITA stakeholders
- Provide input on resource feasibility and cost estimates to Bid or Product Management teams as part of the pre-sales or stage-gate process to deliver solutions.
- Ensure smooth transition of completed projects to service operations according to defined processes.
- Drive the industrialization of the SITA Project Life Cycle to enhance maturity, stability, and maintainability, ensuring timely, budget-compliant, and scope-aligned delivery of customer contracts.
- Assist in defining standardized solution delivery processes and project costing structures for new opportunities.
- Optimize project support by effectively engaging and resourcing various SITA stakeholders involved in project delivery.
- Serve as the representative of the assigned Project/Program, both internally and externally, providing updates to relevant stakeholders within Product Management, Sales, and Senior Management as necessary.
- Provide guidance and coordination with key contributors to review program/project status, scope changes, and identify deviations or cross-program dependencies, facilitating conflict resolution, including support from Product Management.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As Senior Analyst Customer Applications Support you will fulfil the roles of Delivery, Training, Professional Services, and some aspects of “Second Level” Support. You will support the team in key areas of service management, incident/request/change/problem management, application deployment, professional services, advisory, and customer satisfaction.
Reporting to the Manager Application Operations, you will be a part of the SITA FOR AIRCRAFT Customer Services & Operations team.
WHAT YOU WILL DO:
- Work together with the team to plan and ensure that new application releases are promptly deployed to our customers, ensuring our customers benefit from the most up to date release of SITA for Aircraft applications for Flight Operations including Pilots.
- You will be responsible for installing, configurations of applications with its delivery and training to Flight Operations team in Airline.
- Ensure that defined SLAs are met for the set of customers depending on your team service delivery and support level.
- In case operations or supervision tools report misfunction, you may be part of a “resolver group” whose task will be to assess the situation, propose temporary work-around in order to restore service, and provide Root Cause Analysis for corrective actions
- When required, coordinate with the Engineering team for the delivery of corrections/updates when needed.
- Even if a traditional Service Desk process is in place, you and your team will be in charge of enforcing SLAs, keeping informed your set of customers either directly or via another customer-facing team in case of incident/problem/maintenance outages. Reports will be provided in any case when required. ServiceNow is the tool in general practice.
ABOUT THE ROLE AND TEAM:
As Senior Analyst Customer Applications Support you will fulfil the roles of Delivery, Training, Professional Services, and some aspects of “Second Level” Support. You will support the team in key areas of service management, incident/request/change/problem management, application deployment, professional services, advisory, and customer satisfaction.
Reporting to the Manager Application Operations, you will be a part of the SITA FOR AIRCRAFT Customer Services & Operations team.
Are you ready to be part of the future?
What You Will Do
• Work together with the team to plan and ensure that new application releases are promptly deployed to our customers, ensuring our customers benefit from the most up to date release of SITA for Aircraft applications for Flight Operations including Pilots.
• You will be responsible for installing, configurations of applications with its delivery and training to Flight Operations team in Airline.
• Ensure that defined SLAs are met for the set of customers depending on your team service delivery and support level.
• In case operations or supervision tools report misfunction, you may be part of a “resolver group” whose task will be to assess the situation, propose temporary work-around in order to restore service, and provide Root Cause Analysis for corrective actions
• When required, coordinate with the Engineering team for the delivery of corrections/updates when needed
• Even if a traditional Service Desk process is in place, you and your team will be in charge of enforcing SLAs, keeping informed your set of customers either directly or via another customer-facing team in case of incident/problem/maintenance outages. Reports will be provided in any case when required. ServiceNow is the tool in general practice.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
Join our innovative and fast-paced Border’s Infrastructure / Platform team as an Infrastructure Engineer, where you'll play a pivotal role in shaping the underlying infrastructure of our industry leading products. The team underpins all our portfolio and is one of the core team which adheres and implements DevOps tool, Technology, and Principles and work on some of the most innovative tech.
If you have an automation first mindset, and a thrive in a collaborative and dynamic environment, we invite you to join us on this exciting journey. Apply now to be a key player in shaping the future of our platform!
- Be at the forefront of technological advancements, contributing to a dynamic and forward-thinking Infrastructure platform team.
- Work alongside diverse and talented individuals, fostering creativity and knowledge exchange.
- Develop professionally and advance in a rapidly evolving industry.
- Contribute to the development of a platform that makes a significant impact in the industry.
WHAT YOU WILL DO:
- Utilize a diverse set of tools such as Azure DevOps, Jenkins, and Ansible to automate the software development lifecycle.
- Own end to end deployment of a product and make sure the product is operationally ready.
- Review requirements from various product lines to help product owner define and prioritize new features which are needed for infrastructure and deployment.
- Participate in Scrum meetings to plan, prioritize and estimate work.
- Work with Delivery leads, Developers and Testers to troubleshoot specific issues, including recreating pipelines or deployment code, validate environment configuration, etc.
- Install, configure, and manage both cloud-based and on-premises applications.
- Contribute to definition and implementation of DevOps pipelines.
- Participate in reviews of everything from low level code to sprint performance or definition of new features.
- Document new features using agreed standards to encourage adoption with platform consumers.
- Collaborate with colleagues in your scrum team and with other teams on companywide initiatives and innovation.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As a Lead Infrastructure Architect, you will be accountable for designing the technology architecture structure across platforms and networks in accordance to the business requirements and relevant vendor capabilities. Support the technical development WAN Network Solutions to support the various SITA internal BU projects and SITA existing strategy and evolution.
WHAT YOU WILL DO:
- Design WAN shared solutions for SITA and SITA customer projects
- Includes central and remote connectivity
- Includes validation of vendor commercial proposals and providing costing to Business Units
- Pilot & implementation support and handover to operations
- Manage Diversity Studies for Airports
- Manage projects with SITA Telco Partners
- Understand product & client requirements at a detailed level in order to translate them into technical specifications
- Define Blueprints for WAN Network Cloud access and Security per SITA or ATI Application / Customer
- Support Operational requirements to automate solution deployment and life cycle
- Recommends and participates in the selection of new technologies and technical processes.
- Support both Solution Designers and Project managers on non-standard customer projects and also Operations in case of problem escalation
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
The Purchasing intern will support the APAC Purchasing function with all aspect of Purchasing engagements and activities in the region.
WHAT YOU WILL DO:
- Cost analysis and maintenance of vendor quotations
- Maintenance of APAC Purchasing database
- Quotation tracker
- Project tracker
- Supplier records
- Support Supplier on-boarding process
- Purchasing contracts management
- Sourcing engagements for APAC sites
- Facilitate compliance to Purchasing process.
- Identify and drive improvement of local Purchasing processes and ways of working.
ABOUT THE ROLE & TEAM:
The Business Development Manager is accountable for engaging with Sales across their assigned territory or market segment to achieve retention revenue new business growth and client satisfaction goals within the designated territory and accounts for one or more SITA Business Lines2. They bring ATI and technology subject matter expertise and business acumen to our customers' business processes. With Sales Reps they engage in a consultative selling approach throughout the course of a deal building customers' and sales reps' awareness of offerings and helping reps improve their confidence and capabilities.
WHAT YOU WILL DO:
- Business growth:
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- Work with Sales Reps to achieve profitable sales growth in the assigned Business Lines and generate new leads and opportunities within assigned existing customer accounts via upsell and cross-sell including the identification of opportunities in new buying centers.
- Maintain a pipeline of qualified active opportunities and manage them to close. Ensure there is a strategic fit between the opportunity and SITA capabilities.
- Executive relationships:
- Increase the number and frequency of interactions with key customer and industry personnel, especially executive buyers business partners, and industry associations.
- Build trusted relationships with executive buyers across market segments customer accounts and vertical business areas.
- Highly targeted and measurable demand creation activities for a set of products within SITA Business Areas/Lines directly aligned with the attainment of specific objectives in a vertical segment or geography.
- Work to raise prospect awareness and consideration through presentations webinars and other outreach events.
- Drive prospecting efforts with Sales Reps and engage with Sales Reps in high & early customer meetings to build a pipeline in customer opportunity reviews and workshops and assist sales engineers with developing complex solutions to meet buyer needs.
- Pipeline acceleration and deal strategy:
- With Sales Reps drive the increase in the number and value of qualified sales opportunities for the assigned Business Area/Lines.
- With a view across multiple prospect interactions suggest tactics for pricing competitive positioning and ideas for sales reps to incorporate into their selling strategies.
- Maintain a pipeline of qualified active opportunities and manage them to close.
- Accurately capture and report all aspects of account and opportunity information within a sales force automation (SFA) application.
- Proposal development and response:
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- Assist sales reps with active opportunities ensuring that the appropriate product or business solution is included in sales proposals.
- Respond to requests for information and requests for proposal.
- Serve as a source for current collateral reference guides value statements and presentations.
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- Competitive intelligence:
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- Arm sales reps with knowledge messaging ideas and suggested tactics to help win in competitive situations.
- Demonstrate mastery of competitors' products tactics strategies and pricing.
- Leverage the organization's existing communication and collaboration tools (e.g. Chatter Jive) to share frequently asked questions competitive intelligence and frequently used/successful content.
- Objection response:
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- Capture and communicate common buyer objections and outline the ideal responses to frequently asked customer questions
- helping reduce unproductive sales engagements strengthen field marketing outbound messages and influence product development to create future offerings.
- Provide assistance on specific nuances of product features or customer experiences.
- Customer success stories: In collaboration with product marketing product management and/or sales enablement develop and communicate customer case studies or other success stories by showing where and how the product or solution was implemented and the commercial value SITA brought to the customer.
- Sales playbooks:
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- In conjunction with marketing and sales enablement develop business solution product vertical and buying center playbooks that provide current relevant and customized content for sales reps
- Adapting value propositions case studies or ROI examples to prospects' needs reduces the amount of time each sales rep must spend on creating messages and improves the relevance and quality of interactions during each phase of the sales cycle.
Overview
As an IT Associate Customer Success Specialist your goal will be to advise and guide customers on standard Service Management activities leading to client success throughout the customer relationship lifecycle. A key aspect of the role would be to form a relationship of trust with customers anticipate needs and act with agility and flexibility in the face of any situation that may arise.
What you will do
- Act as the operational point of contact for Customers, Users, Service Providers and line management and proactively monitors SITA customer services.
- manages customer inquiries promptly and professionally. Understands the customers operations and business objectives and suggests improvements
- Identifies risk areas and escalates operational IT issues as required
- Analyzes problematic situations and occurrences and implement solutions
- Review the monthly revenue and ensure that all services are correctly billed
Who you are
- Bachelor's degree in IT, Telecom degree.
- Experience with Software Defined Networks (SDN) is a plus but not a must-have.
- Overall 3-5 years of experience with 2-4 years or more experience in a related role delivering IT services to internal or external customers
- Excellent verbal and written communication skills in English language and French.
- Experience of working in a matrix management environment is desirable, ideally multi-cultural, in a process-oriented environment
What we offer
SITA’s workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues who’ve been working here for decades collaborate with those just out of college and early in their careers.
SITA is a place of change and constant improvement, where we're always pushing ourselves to find better ways of doing things: smarter, quicker, easier, for us and our customers and for their customers too.
And we offer all the good stuff you’d expect like holidays, bonus, flexible benefits, medical policy, pension plan and access to world class learning.
Welcome to SITA
SITA is the world’s leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry. We apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport.
We design, build, and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities?
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As Project Manager, you will drive a variety of project initiatives that meets the needs of our customer base. This position offers an opportunity to work in a fast-paced environment with colleagues and customers located worldwide. Success in this role means you pay attention to detail be time sensitive possess influencing skills and enjoy working with others of diverse backgrounds.
Reporting to the Senior Project Portfolio Manager, you will be a part of the Project Management Team.
WHAT YOU WILL DO:
- Managing projects - Project size will vary in scope and complexity. You manage the project throughout its life cycle - from inception through project closure. You manage change mitigate risks and deliver results to stakeholders and customers alike. Attention to detail effective time management and influencing people skills are key ingredients to be successful in managing projects.
- Working with project teams - Every project is completed through team effort. You work effectively with team members that may be local or distant. You regularly track project activities against plan schedules and take corrective action on any deviations. You communicate to team members management stakeholders and customers regularly and frequently ensuring that there is continuous understanding and alignment regarding the projects progress.
- Working with customers - You are committed to putting the customer first. As a result, you proactively work with the customer and their teams to ensure that each project goal and objective is met with satisfaction.
- Project Management administration - Your ability to write clearly and simply are key skills to documenting project activities. Documentation ranges from developing communications strategy plans designing resource and project plans providing status reports submitting and tracking change requests tracking risks and issues providing variance reports to providing Steering Committee reports and lessons learned. Accuracy is key.
ABOUT THE ROLE & TEAM:
As an Oracle Senior Business Analyst at SITA, you play a pivotal role in bridging the gap between SITA Accounting teams and the IT team.
The SITA group is present in all countries around the world and has a centralized accounting team based in Delhi and Prague. The same Oracle applications are used for all our legal entities. The volume managed by the team is huge, therefore ensuring the best usage of Oracle functional capabilities is a must. Your main task will be to develop and maintain your knowledge about Oracle R12 E-Business Suite (Oracle Fusion), OBIEE/OAC. You will propose to the management and to the accounting team the best options to process the data and do the required analysis. You, together with our IT department, will also help the team to develop a long-term strategy to ensure the best cost benefit match for the future.
You will be part of the finance team, working independently, taking full ownership for your area of responsibility, reporting to the Senior Manager Finance Systems & Processes.
WHAT YOU WILL DO:
- Business support
- Understand Finance applications, evaluate current business procedures and recommend improvements where needed
- Provide continuous training to the finance team on Oracle functional capabilities to ensure continuous improvement in the system utilization
- Identify business gaps and inconsistencies and accordingly develop action plans
- Develop business solutions to achieve cost-effectiveness, productivity and quality
- Develop new business model or recommend enhancements to meet customer demands
- Assist in business risk assessment and mitigation activities
- Project support
- Support the accounting team to develop business strategies to successfully plan and execute Oracle projects
- Understand project requirements and write business documentations for project team
- Assist in project design, development, testing and implementation activities
- Assist in developing project plans, budgets and schedules
- Coordinate with IT team to ensure final deliverables meet customer requirements
- Monitor project executions and ensure timely deliveries
- Mentor project team and organize job trainings as needed
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
With us there are no limits for people looking to explore the edges of possibility and beyond. Together, we Go. Far.
Challenge: Our people take on some of the biggest challenges in our industry. They aren't afraid to think bigger, work harder and deliver smarter solutions that are continuously transforming air travel.
Opportunity: Taking on these challenges opens a world of opportunities for our people. We make sure they have the chance to develop their skills, explore new horizons and grow their careers on a global scale.
At SITA we believe that creating and nurturing an inclusive culture is about who we are as an organization, and as an employer. Diversity is more than a target to us, it’s a key part out of our collective identity and values.
WHAT YOU WILL DO:
You will be contributing to SITA’s success by ensuring the software is verified and validated against the criteria set out in the functional and non- functional specifications by defining test cases and ensuring their execution.
Your role will involve:
- Analysing the new feature request together with scrum team and product owner and providing early suggestions to be considered for feature development.
- Working with Scrum team on day-to-day basis as a quality checkpoint for all development work.
- Designing simplified but effective test cases and keeping regression/integration/UI/NFT test packs test packs up to date with new and amended software or services.
- Maintaining and running automation test scripts
- Creating and capturing all test documentations
- Suggesting best practices to improve quality of the software.
- Helping developer with automation test scripts.
- Hold the Defect Triage sessions and reducing the defect debt with the team.
- Collaborate with other teams for meeting Non-Functional Testing targets.
- Highlighting issues and risks at early stages to stakeholders.
- Testing MQ’s
ABOUT THE ROLE & TEAM:
As a Product Assurance Project Manager within the Airports Business Unit, and reporting directly to the Director of Product Assurance, you will assume a pivotal role in overseeing and championing the successful execution of a diverse range of product development projects aligned to our Portfolio roadmap. In this high-paced global environment, you will have the opportunity to lead a team of dedicated professionals, entrusted with the crucial task of meticulously planning and flawlessly delivering our portfolio product projects on time and within scope.
Your proficiency in managing geographically dispersed teams will be instrumental in fostering a harmonious collaboration across diverse backgrounds, ensuring that we achieve our goals together.
WHAT YOU WILL DO:
- Lead transformative projects that industrialize our services, shaping the future of our industry.
- Work closely with our dynamic product management team & business partners to shape our product service ecosystems, ensuring they align with our strategic goals.
- Bring structure and clarity to the development process, focusing on product readiness. You'll expertly manage internal and external supplier dependencies, ensuring seamless documentation and communication.
- Define roles, responsibilities, and project milestones to ensure a smooth path to success. Your role involves coordinating with key contributors, monitoring program status, and facilitating conflict resolution, fostering a harmonious working environment.
- Continuously assess project status alongside our Cross Functional Teams and stakeholders, swiftly identifying deviations and proposing effective corrective actions to keep projects on track.
- Take the lead in implementing operational processes and tools, enhancing Service Delivery, Operational Management, Pricing Strategy, Reporting, Service Levels, and Billing – all critical components of our success.
- Manage 3rd party suppliers to guarantee the seamless delivery of our products. Your expertise will be crucial in aligning interfacing processes and tools for maximum efficiency.
- Collaborate with Customer Project Delivery Managers to coordinate MMP launches and provide comprehensive support throughout the general launch, ensuring our product reaches its full potential.
- Your analytical skills will be put to the test as you identify, assess, and quantify risks, followed by the implementation of strategic steps to mitigate these risks and bridge any organizational gaps. Your efforts will contribute to our overall success.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE:
Responsible for project financial control financial performance reporting & forecasting for significant projects or programmes across SITA and Support to the Project Manager(s) and team providing key data to support recommendations.
WHAT YOU WILL DO:
- Working together with the Project Manager to make clear the financial performance of the project compared to the approved Business Case.
- Ensure proper financial handover from the sales cycle into projects & ensure this is supported by the necessary documentation e.g. signed contract approved business case etc.
- Responsible for project financial set up to allow tracking and control.
- Preparation of project budget based on the approved business case.
- Finalize revenue and billing and conduct P/L monitoring.
- Work with Accounting for month end closing for the project making accruals/deferrals as appropriate.
- Drive accurate coding of data to allow project tracking in both P&L and Balance sheet e.g. accruals deferrals Inventory/Asset tracking.
- Regular review & analysis of the project ''actuals'' financials and communication of financial variances to the Project Manager.
- Updating Forecast together with the PM through to end of the project taking account of known/expected occurrences.
- Track & report on project contingencies.
- Produce monthly financial report (prior to the monthly project team meeting).
- Participate in and provide input as required at PRBs.
- Reporting current year performance into the solution line including actuals reasons for variances project forecast highlighting financial risks to allow the solution line to complete their monthly forecast exercise.
- Liaise with local and regional accountants to ensure proper accounting on statutory books.
- Provide financial support to the project team Finance team members and the worldwide accounting organisation.
- Ensure that project is in compliance with IAS standards and company financial policies.
- Responsible for project close down at handover to operations.'
EXPERIENCE:
- 4+ years as an experienced post qualified Finance Project experience working within large complex matrix environments.
- Demonstrates understand / knowledge of project control practices.
- Possess strong financial analysis skills and be experienced in financial modeling in excel. Knowledge of Sun Hyperion Access and ePM important training can be provided if appropriate.
- Demonstrates solid understanding of corporate financial and procurement processes.
- Specific experience of airline industry would be of benefit.
- Professional Financial Qualification (eg ACCA / CIMA) ideal.
- Financial degree education and / or accreditation such as AAT essential
WHAT WE OFFER:
SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
🏡 Flex-week: Work from home up to 2 days/week (depending on your Team's needs).
⌚ Flex-day: You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager.
🌎 Flex-location: Benefit for 30 working days from anywhere around the world each year!
🙌🏽 Competitive benefits according to the local market
SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As Senior Software Developer, you will be part of the technical design, development and maintenance of applications and systems using existing and emerging technology platforms. You will be accountable for writing and delivering functionality, documentation, and unit test cases as part of a fully Agile DevOps team. You will guide junior developers and non-technical business colleagues through the software development lifecycle, ensuring best practice and delivery of solutions on time and within budget.
Reporting to the Software Development Manager, you will be a part of the Product Engineering and Integration team.
WHAT YOU WILL DO:
- Understanding the technical direction of the product
- Working with the team around you and provide support to the team.
- Following existing coding guidelines, practices and all technical processes, but be ready to feedback improvements and new ideas into that process to improve our practices.
- Understanding, and explaining, how our software fits into the wider architecture of the solution
- Develops and estimates for technical work that will be undertaken.
- Participates in analysis of requirements for designing new application and system features. Assist with documenting and expressing those requirements for business and technical stakeholders.
- Learning and integrating new technologies in a cutting-edge environment.
As Indirect Strategic Procurement Lead, you will be responsible for setting the Procurement strategy for the Global Indirect category / supply chain and delivering on key objectives, targets and KPI’s for Global Indirect procurements, sourcing and key projects. You will play a key role in building and maintaining the centre of excellence for the central group Indirect category, providing market and subject expertise as well as delivering an environment of continuous improvement exploring new commercial and contractual models as well as challenging market norms and software supply chains to better support Sita growth and wider transformation.
Reporting to the Head of Group Procurement, you will be a part of the SITA Procurement team responsible for mitigating risk, reducing cost, and working with suppliers and partners to drive innovation and new ideas to power SITA`s customer solutions. Effective control and management of spend via proactive procurement is essential to help deliver savings, value add and to support the wider strategy of Sita.
What You Will Do
Strategic Procurement Leadership
- Develop and evolve the Global Indirect Procurement category, establishing a center of excellence.
- Lead transformation in Indirect procurement processes and engagement models, implementing innovative commercial models and supply chain routes.
- Drive continual improvement initiatives, challenging market norms and delivering innovative solutions.
- Own strategic procurement engagement with critical suppliers and internal stakeholders.
- Act as the Business Partner Single Point of Contact (SPOC) for Group Procurement, supporting transformational change activities.
Operational Excellence and Team Management
- Lead strategic procurement initiatives for the Indirect category, focusing on cost reduction, risk mitigation, and partnerships with software suppliers.
- Collaborate with senior stakeholders to optimize the Indirect procurement pipeline and leverage global frameworks effectively.
- Champion innovative approaches to procurement, enhancing relationships with suppliers and internal stakeholders.
- Manage a team to achieve objectives and deliver commercial benefits effectively.
- Develop new Indirect Category plans and corresponding objectives to drive commercial value.
- Gather timely market intelligence and report on key savings, spend data, category key stats, market trends, and other relevant Indirect procurement measures.
ABOUT THE ROLE & TEAM:
The Hardware Sourcing Specialist role is responsible for contributing towards the overall Procurement strategy for the Global Hardware category / supply chain and providing the proactive procurement and sourcing engagement to effectively reduce cost, mitigate risk and deliver value and innovation to Sita and its customers through the Hardware category scope.
WHAT YOU WILL DO:
- To provide proactive procurement engagement on the Sita global Hardware category scope, working with the Hardware Strategic Category Lead to reduce cost, mitigate risk and build and maintain a world class strategic sourcing strategy and plan.
- Contribution to building and maintaining the new 2024 Global Hardware Procurement category strategy and plans.
- Operate as subject matter expert to the wider business on the Hardware category (suppliers, licensing models etc, commercial models and key terms etc)
- Help to evolve, change and improve current Hardware procurement processes, engagement models and identify and implement new commercial models and supply chain routes to market.
- Contribution to the new central group Hardware category plans, and corresponding objectives and commercial value
- Ownership of targeted Procurement and sourcing engagements with assigned Hardware suppliers
- Ownership of engagement with assigned key internal stakeholders
- Play a material role in supporting the Hardware Strategic Category lead to deliver transformational activities across the Hardware category
- Run sourcing events for required Hardware requirements using the most appropriate tools and processes
- Play a key role in building and maintaining the group Centre of excellence for Hardware procurement.
ABOUT THE ROLE & TEAM:
The Software Sourcing Specialist role is responsible for contributing towards the overall Procurement strategy for the Global Software category / supply chain and providing the proactive procurement and sourcing engagement to effectively reduce cost, mitigate risk and deliver value and innovation to Sita and its customers through the software category scope.
WHAT YOU WILL DO:
- To provide proactive procurement engagement on the Sita global software category scope, working with the Software Strategic Category Lead to reduce cost, mitigate risk and build and maintain a world class strategic sourcing strategy and plan. Contribution to building and maintaining the new 2024 Global Hardware Procurement category strategy and plans
- Contribution to building and maintaining the new 2024 Global Software Procurement category strategy and plans.
- Operate as subject matter expert to the wider business on the software category (suppliers, licensing models etc, commercial models and key terms etc)
- Help to evolve, change, and improve current software procurement processes, engagement models and identify and implement new commercial models and supply chain routes to market.
- Contribution to the new central group software category plans, and corresponding objectives and commercial value
- Ownership of targeted Procurement and sourcing engagements with assigned software suppliers
- Ownership of engagement with assigned key internal stakeholders
- Play a material role in supporting the Software Strategic Category Lead to deliver transformational activities across the Software category
- Run sourcing events for required software requirements using the most appropriate tools and processes
- Play a key role in building and maintaining the group centre of excellence for Software procurement.
ABOUT THE ROLE & TEAM:
The Software Strategic Procurement Lead role is responsible for setting the Procurement strategy for the Global Software category / supply chain and delivering on key objectives, targets and KPI`s for Global Software procurements, sourcing and key projects.
The role is also responsible for building and maintaining the centre of excellence for the central group software category, providing market and subject expertise as well as delivering an environment of continuous improvement exploring new commercial and contractual models as well as challenging market norms and software supply chains to better support Sita growth and wider transformation.
WHAT YOU WILL DO:
- To provide strategic leadership for the Software procurement category scope, setting and implementing an innovative, clear written strategy and taking the lead on proactive engagement with the material software suppliers and resellers to reduce cost, mitigate risk and build strong partnerships.
- Creation, ownership and evolution of the Global Software Procurement category
- Develop and maintain the Software category centre of excellence – market knowledge, subject matter expertise, world class contracts and commercials
- Evolve, change and improve the current software procurement processes, engagement models and identify and implement new innovative commercial models and supply chain routes to market.
- Create an environment of continual improvement to challenge market norms and models and deliver new, innovative software solutions to Sita and its clients
- Delivery of new software Category plans, and corresponding objectives and commercial value
- Ownership of software category engagement with key internal stakeholders
- Play a material role in supporting the Group Head of Procurement to deliver transformational change activities and continuous improvement across the Procurement team scope and remit.
- Provision of timely MI and reporting on key savings, spend data, category key stats, market trends and other relevant software procurement measures.
- Reduce $ cost and mitigate risk for Sita and Sita clients via proactive and timely procurement engagement for the software category scope
As Procurement Analyst, will play a key role in supporting the Digital Tools MI & Reporting Lead in implementing and maintaining the Procurement digital environment & processes as well as conducting data analysis and gathering market intelligence. As an expert in BI tools, you will be producing regular, best in class dashboards to help the team stay on top of category spends patterns, market trends and insights, as well as regular statutory reporting on performance to agreed central KPI’s, objectives, and metrics.
Reporting to the Digital Tools MI & Reporting Lead, you will play a key part in driving digital adoption of new tools into the procurement process. You will be part of the SITA Procurement team responsible for mitigating risk, reducing cost, and working with suppliers and partners to drive innovation and new ideas to power SITA`s customer solutions.
What You Will Do
Procurement Analytics and Operations
- Assist in the selection, sourcing, implementation, and daily management of procurement tools and operational processes within the defined scope.
- Conduct thorough market research and gather market intelligence as necessary to inform procurement strategies and decisions.
- Analyse procurement-related data to identify trends, opportunities, and areas for improvement, such as supplier reduction and potential savings opportunities.
Digital Procurement Tools
- Design, create, and upkeep critical data sources, reports, Management Information (MI)
- Design and generate relevant procurement scope dashboards and reporting mechanisms to facilitate informed decision-making.
- Promote the adoption and use of tools and new digital processes by the central and regional teams.
- Drive continuous improvement and look at opportunities to leverage technology to automate and improve processes and engagement with suppliers / stakeholders.
- Develop and maintain Procurement and Business Partnering dashboards (by business unit against agree targets and KPIs) and applicable balanced score cards.
- Collaborate with central and regional teams to fulfil reporting, MI, and dashboard requirements from both a procurement and business partnering perspective.
ABOUT THE ROLE & TEAM:
As a Senior Product Owner, you will be responsible for developing and executing a comprehensive approach to deliver one or more products, capabilities, services and or enhancements in accordance with the product roadmap.
You will work with Product Managers, Business Leaders, and cross-functional Scrum teams to deliver the product to the Client.
You will lead a team of Product owners in which you will coach, mentor and guide them in undertaking their activities while also supporting the product life cycle of Baggage Management.
On this role, you will manage the overall effort to deliver products, capabilities, services and enhancements using the strategic vision as well as established key performance indicators.
Reporting to the Director of Baggage you will be a part of our Baggage Management business responsible for managing a team of Product owners delivering the roadmaps across the business.
WHAT YOU WILL DO:
• Works with Architects and Product Managers to help define the solution and produce cost estimations.
• Develops, owns and executes on a technical product development plan/product roadmap
• Creates technical and feature roadmaps along with release planning, sprint goals, and grooming both technical and business functionality that meets multiple development projects.
• Works closely with the product management team and senior management in order to create a product that fits the company portfolio.
• Work with Internal and External customers to analyze the needs and align the product roadmaps to strategic goals.
• Works in an Agile environment and continuously reviews the business needs, decodes technical requirements, refines the priorities, outlines milestones and deliverables, and identifies opportunities and risks.
• Develop scope and define backlog items (epics/features) that guide the Agile development team.
• Prioritizes and maintains the product backlog for assigned products, balancing the requirements of stakeholders.
• Solve product-related problems, make decisions, complete trade-off analysis to stay on track towards business deliverable commitments.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As Senior Analyst Customer Applications Support you will fulfil the roles of Delivery, Training, Professional Services, and some aspects of “Second Level” Support. You will support the team in key areas of service management, incident/request/change/problem management, application deployment, professional services, advisory, and customer satisfaction.
Reporting to the Manager Application Operations, you will be a part of the SITA FOR AIRCRAFT Customer Services & Operations team.
WHAT YOU WILL DO:
- Work together with the team to plan and ensure that new application releases are promptly deployed to our customers, ensuring our customers benefit from the most up to date release of SITA for Aircraft applications for Flight Operations including Pilots.
- You will be responsible for installing, configurations of applications with its delivery and training to Flight Operations team in Airline.
- Ensure that defined SLAs are met for the set of customers depending on your team service delivery and support level.
- In case operations or supervision tools report misfunction, you may be part of a “resolver group” whose task will be to assess the situation, propose temporary work-around in order to restore service, and provide Root Cause Analysis for corrective actions.
- When required, coordinate with the Engineering team for the delivery of corrections/updates when needed.
- Even if a traditional Service Desk process is in place, you and your team will be in charge of enforcing SLAs, keeping informed your set of customers either directly or via another customer-facing team in case of incident/problem/maintenance outages. Reports will be provided in any case when required. ServiceNow is the tool in general practice.
Apply your skills and experience in the commercial legal domain in a dynamic multi-national business owned by and serving the air transport industry, shaping the future of air travel in a carbon constrained world
At SITA, we are meeting the new needs of travel - today. In an international high-performing culture, combining IT, Telecommunications, Air Transport and Critical Infrastructure, where people do great things together.
SITA is one of the world’s smallest multi-nationals. Our 4500 people are present across over 120 countries, in which we have over 300 legal entities. We serve an industry that is by its nature international. Our products and services are designed to support more efficient, easier, safer and greener air travel.
Under the overall accountability of the Group General Counsel & Company Secretary, SITA is looking for an experienced commercial lawyer to lead a small team devoted to the support of all customer and related activity in the European Geography, primarily focusing on the work SITA does at Airports and in the field of communications & data exchange. This is sleeves rolled up deal support – requiring strong attention to both the control and enablement aspects of the legal function.
On top of the functional skills and experience, this position requires a high sense of ownership, strong commercial acumen, the willingness to get into the detail while keeping a clear sense of direction and purpose and the ability to work with colleagues across the SITA business – whether in other of the Legal teams, in Finance, Tax, Operations, Engineering, Product or elsewhere.
This important role reports to the Group General Counsel & Company Secretary who is based in Geneva. The principal internal client is SITA’s EUR GEO team, led by SITA’s President, Europe. You will join the Global Legal Management Tam and you will also act as member and a trusted business partner and advisor of the GEO Management Team. The role will involve challenging and influencing stakeholders, fostering relationships, and navigating complex, ambiguous situations to deliver transformative outcomes. It is also highly pragmatic in focus: this is about stuff that needs doing each day.
Your Mission
In short, in this role you will be responsible for support all commercial activity in EUR, focusing on customer deals arising in the SITA AT AIRPORTS business unit and in its Communications & Data Exchange business unit.
As well as teams supporting geographies and business units, SITA Legal includes specialists/teams in M&A, Corporate Legal, Data, IPR, Sanctions, Ethics, Regulatory. The EURO GEO Legal Director will be supported by, and work closely with, these teams as relevant. You will also engage external counsel where needed.
You will directly manage a small team, currently comprising three other colleagues. You will be fully integrated into a great General Counsel function of 30+ lawyers and other professionals looking after legal, regulatory and compliance matters of SITA across the globe.
Example of key responsibilities include:
- Provide legal management for SITA’s EUR GEO focusing on deals related to SITA AT AIRPORTS and the Communication & Data Exchange business units
- Plan manage and address areas of legal risk and /or compliance on these GEO projects
- Advise and influence senior management levels (at SVP level) with requisite communication and inter-personal skills
- Lead regional legal team and provide coaching and support to this team
- Lead legal support on transactions within the GEO including major or complex customer transactions
- Advise, negotiate and decide on material GEO legal contract matters including risk assessment
- Support GEO dispute resolution in terms of business issues potential or actual litigation
- Manage law firm relationship and invoicing effectively in the GEO
- Prepare and deliver legal and ethics training to GEO functions
- Ensure legal compliance when launching major initiatives & projects in the GEO
- Support local HR on employee related legal issues as requested
- Manage risk mitigation of trade related activities, in coordination with Compliance, Sanctions & Ethics team
- Ensure delivery against internal GEO customer satisfaction expectations
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
We are seeking a highly skilled and motivated Performance Test Engineer to join our dynamic and innovative team. The ideal candidate will be responsible for designing, implementing, and executing performance tests to ensure the scalability, reliability, and responsiveness of our software applications. The Performance Test Engineer will collaborate with cross-functional teams to identify performance bottlenecks, analyze test results, and provide recommendations for optimization.
WHAT YOU WILL DO:
Performance Testing:
- Develop and implement performance test strategies, plans, and test cases.
- Execute performance tests to assess system behavior under various load conditions.
- Identify and analyze performance bottlenecks, resource utilization, and system limitations.
Tool Proficiency:
- Utilize industry-standard performance testing tools such as LoadRunner, to simulate real-world scenarios and measure system performance.
- Stay abreast of emerging performance testing tools and technologies to enhance testing capabilities.
Collaboration:
- Collaborate with development, quality engineering, and system operations teams to understand application architecture and performance requirements.
- Work closely with developers to diagnose and resolve performance issues.
Analysis and Reporting:
- Generate comprehensive performance test reports with actionable insights.
- Provide recommendations for system improvements based on test results and analysis.
Scalability Testing:
- Conduct scalability testing to ensure the system can handle increased loads as the user base grows.
- Work on capacity planning to anticipate future performance needs.
Automation:
- Implement automated performance testing scripts to streamline the testing process and provide continuous monitoring of system performance.
PURPOSE
To perform all customer applications training implementation and support activities according to SITA standards and procedures maximizing customer satisfaction by applying industry leading processes and procedures.
KEY RESPONSIBILITIES
- Provide support to internal and external customers in accordance with departmental procedures and/or the terms of the customer contract or Service Level Agreements (SLAs).
- May act as the customer Single Point of Contact (SPOC) and co-ordinate application troubleshooting with customers and/or internal resolver groups ensuring the highest level of customer service is maintained to resolve the fault and incident within the prescribed SLA when required.
- Ensure established Service Management processes and procedures are understood and followed to the highest standards and co-ordinate problem resolution with the appropriate resolver groups.
- Adhere to installation guidelines application documentation and industry best practices in order to deliver quality service.
- Collaborate with customers to understand document and resolve problems to high complexity within the designated application.
- Conduct the analysis definition documentation and/or testing of application software changes and system enhancements.
- Support Global Sales teams with completion of Requests for Proposal (RFPs) and product demonstrations when required.
- Collaborate inter-departmentally with Senior or Lead Analysts and/or Software Development personnel to identify the root cause of application problems and provide possible workarounds or resolution details to customer.
- Plan and deliver SITA application training both internally and to SITA hosted customers.- Complete implementation project tasks on time to SITA standards and to the satisfaction of the customer.
- Execute testing with customers and third party service providers to ensure application and system processing is functioning properly for cutover.
- Provide product process and solution consultancy to customers and internal SITA teams as required.
- Conduct audits of customer as well as internal processes and procedures and suggest improvements.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
The Solution Engineer collaborates with the sales team and engages with potential customers to thoroughly understand their specific business challenges, technical requirements, and goals. Based on the gathered information, the Solution Engineer designs tailored solutions that address the customer's needs using the company's products, services, or a combination of both. They may develop technical proposals and presentations to showcase how the solution aligns with the customer's requirements.
WHAT YOU WILL DO:
- Support the technical qualification of customers communication needs through knowledge of current, new, or evolving technologies, and the SITA solutions portfolio.
- Be the interface to customers on simple technical matters such as organic growth orders and simple opportunities.
- Design and co-ordinate the development of standardized and or proven business solutions Support the Solution Designers / Solution Architects on large customer opportunities by gathering access circuits quotations.
- Liaise with various internal stakeholders, such as Pricing, Customer Service, and Project Management, to build simple customer proposals.
- Validate the quality of the input data from the customer for processing successfully the orders Produce the list of orderable components (Bill of Material) and the low-level design describing, in meaningful detail for the implementation of the contracted customer solution.
- Check completeness of Technical Design Documents and Configure Low-Level Design in Tools
- Check & Validate Costs Components Completeness & Apply Customer Pricing.
- Perform Quotes refresh for costs optimization and Control pro-actively validity of quotes.
- Determining ways to prevent additional costs.
- Own the technical sections of the required Service Request Forms and submit them to the Project manager and/or Customer Service Manager, to get the orders validated at first submission.
- Order Creation in SITA & Vendor Tools and Submit Order for delivery.
- Manage corrective actions in case of rejection.
- Perform Alternative Quotes in case of Scope of work changes during delivery in case of the delivery issue highlighted by the Delivery Manager
- Support the Project manager and/or Customer Service Manager in the coordination of the final delivery/migration.
- Define and ensure that acceptance tests are carried out successfully.
- Effective attendance to service activation/migration conference calls if required by the Project manager and/or Customer Service Manager
- Compare assets with information in Billing and other systems.
- Accountable for data quality and Integrity (quality and timeliness of the information - updating Quotation and Ordering tools on the real-time basis
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
Our ServiceDesk in Singapore enabling our customer to maximize the use of our solutions that contribute to a greener, more sustainable aviation through the enablement of flight and air traffic optimization.
Reporting to the Regional Manager of the ServiceDesk, the Analyst is overall responsible for the execution of Standard Operating Procedures related to ITIL Processes such as Incident Management and Request Fulfilment.
You will interact with the various functions within SITA FOR AIRCRAFT such as Engineering & Technology, Customer Service, and Operations as well as other colleagues across the company, located in 20+ countries (Canada, United-States, France, Switzerland, Germany, Singapore, United Arab Emirates, Spain...).
WHAT YOU WILL DO:
- Execute Standard Operating Procedures related to the management of incidents and requests. Emphasis will be placed on the management of standard/documented incident management such as those related to our global VHF network or basic requests.
- Maintain accurate logs, incident reports and provide comprehensive updates to stakeholders.
- Document all actions in accordance with standard company policies and procedures.
- Collaborate with vendors and service providers, such as Field Representatives, to address incidents, ensuring effective communication and prompt resolution.
- Use various tools to monitor, remediate and manage any ticket assigned.
ABOUT THE ROLE & TEAM:
The Data Intelligence team develops and deploys data-driven and AI-powered solutions to optimize operations in the aviation industry, with a specific focus on reducing the sector's CO2 emissions. For example, SITA Opticlimb helps to save fuel for each climb by computing optimal climb speeds considering number of factors like air density, weight ...
We are seeking anAI Product Technical Specialistto manage the technical aspects of AIproduct development. The successful candidate will have a deep understanding of AI technologies and experience in project management and coordination. While we require at least 2 years of experience for this role, we are open to considering candidates with less experience who demonstrate the ability to handle this level of responsibility during the interview process.
WHAT YOU WILL DO:
- Manage the technical development of AI products, including implementation of new features and bug fixes
- Develop and manage the plan for product development
- Work closely with the Flight Operations Expert for AI Products and the AI Expert / Model Engineer to ensure that the products are optimized for aerial operations and meet necessary safety and operational requirements
- Serve as the point of contact for technical aspects of AI product development, including communication with contractors and other stakeholders
- Develop and maintain strong relationships with key internal and external partners
- Manage and mentor the Junior AI Engineer in the development of new products and the maintenance of existing ones
- Occasionally contribute your expertise to the development of other products
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
Our application department, and in particular the eWAS products, will be a key pillar in SITA’s contribution to a greener, more sustainable aviation through the enablement of flight and air traffic optimization.
Reporting to the head of E&T application department, the Backend System Owner is overall responsible for the following key activities:
- Architect and optimize the future backend of the eWAS products.
- Collaborate with the different stakeholders to align and propose the best value to them.
- Support the development team with agility by having the backlog ready, prioritized and the stories well prepared.
- Ensure the quality of the product delivered to the team and specially, to our customers.
- Confirm we’re always on track, both following the budget and the deliveries' deadlines.
- Cooperate with the operation team to ensure a common understanding of the activities and the actions to be done in case of failure (it happens sometimes).
You will interact with various functions within SITA FOR AIRCRAFT such as Engineering & Technology, Product, and other colleagues across the company, located in 20+ countries (Canada, United-States, France, Switzerland, Germany, Singapore, United Arab Emirates, Spain...).
WHAT YOU WILL DO:
- Collaborate with product owners to align on the needs and create actionable items the team must deliver.
- Discuss with the application experts to prepare cohesive stories to implement with sufficient technical detail.
- Ensure the optimization and performance of the backend solution to improve the end product quality.
- Align with the architecture team to ensure we follow Sita's standards.
- Prioritize the features based on the requirements of the end product and manage the backlog efficiently.
- Highlight and mitigate the risks and contingency planning, minimize disruption to the overall achievement.
- Ensure a proper level of monitoring and define the operational support flow in collaboration with the operation team.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As a Business Development manager this person is responsible for promoting SITA FOR AIRCRAFT’s products and solutions to drive growth with existing customers and reach new customers in the aerospace market (airlines, aircraft, and equipment OEMs). Candidates will be tasked with uncovering, pursuing and closing multi-million-dollar deals in assigned geography. This position is meant for an established professional that can deliver results in a dynamic environment.
What you will do:
• Deliver millions of dollars of yearly business growth
• Working with all relevant stakeholders to develop the solution target market, the value proposition, and the differentiators.
• Promoting value and benefit of the solutions/product to customers.
• Acting as an authority to advise customers on the best match between SITA FOR AIRCRAFT solutions and business requirements.
• Identifying customer needs/drivers and providing feedback to SITA FOR AIRCRAFT Product Teams about solution requirements, issues, and challenges to drive the market.
• Managing and maintaining excellent business relationships with local partners in assigned region.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
Join our innovative and fast-paced Border’s Infrastructure / Platform team as an Infrastructure Engineer (DevOps Engineer), where you'll play a pivotal role in shaping the underlying infrastructure of our industry leading products. The team underpins all our portfolio and is one of the core teams which adheres and implements DevOps tool, Technology, and Principles and works on some of the most innovative tech.
If you have an automation first mindset, and a thrive in a collaborative and dynamic environment, we invite you to join us on this exciting journey. Apply now to be a key player in shaping the future of our platform!
- Be at the forefront of technological advancements, contributing to a dynamic and forward-thinking Infrastructure platform team.
- Work alongside diverse and talented individuals, fostering creativity and knowledge exchange.
- Develop professionally and advance in a rapidly evolving industry.
- Contribute to the development of a platform that makes a significant impact in the industry.
WHAT YOU WILL DO:
- Utilize a diverse set of tools such as Azure DevOps, Jenkins, and Ansible to automate the software development lifecycle.
- Own end-to-end deployment of a product and make sure the product is operationally ready.
- Review requirements from various product lines to help product owner define and prioritize new features which are needed for infrastructure and deployment.
- Participate in Scrum meetings to plan, prioritize and estimate work.
- Work with Delivery leads, Developers and Testers to troubleshoot specific issues, including recreating pipelines or deployment code, validate environment configuration, etc.
- Install, configure, and manage both cloud-based and on-premises applications.
- Contribute to definition and implementation of Devops pipelines.
- Participate in reviews of everything from low level code to sprint performance or definition of new features.
- Document new features using agreed standards to encourage adoption with platform consumers.
- Collaborate with colleagues in your scrum team and with other teams on companywide initiatives and innovation.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As Scrum Master, you will be embedded into a Scrum team as a servant-leader and have the chance to lead from a position of influence and help the team to understand Scrum theory and values. You will act as the conscience on the Scrum team, ensuring team members live agile values and principles and follow agreed Scrum processes, practices and behaviours. You are committed to the Scrum foundation and values but remain flexible and open to opportunities for the team to improve their velocity.
Reporting to the Scrum of Scrum Masters, you will be a part of the SITA Operations at Airport portfolio, responsible for delivering the next generation products in Airport Passenger Solutions for passengers across the world.
At SITA, we achieve more, together. Are you ready to join us?
WHAT YOU WILL DO:
- Guiding the team and organization on how to adopt Agile/Scrum practices, processes and values.
- Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.
- Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving.
- Facilitating getting the work done without coercion, assigning, or dictating the work.
- Facilitating discussion, decision making, and conflict resolution.
- Facilitating team ceremonies, such as the daily stand-up, sprint planning, end of sprint demo and retrospective meetings.
- Acting as the conscience of the team, especially when evaluating “Doneness” or “Readiness” criteria.
- Supporting the team on the use of planning tools to enable tracking of progress with User Stories and Features via Sprint and Release Burndowns.
- Assisting with internal and external communication, improving transparency, and radiating information.
- Acting as a shield for the team from outside distractions and interferences.
ABOUT THE ROLE & TEAM:
We are looking for a Customer Service Specialist to join our global Customer Service team in Barcelona. The Customer Service team works closely with the business to manage customers’ satisfaction, ensure all customer feedback is addressed while improving and developing customer loyalty.
Reporting to the Customer Service Regional Manager, you will be a part of an international team responsible for customer service with regards to SITA For Aircraft portfolio of products and services in the European region (addressing airlines, avionics manufacturers, resellers, and Air Navigation Service Providers customers).
WHAT YOU WILL DO:
- Manage key Airlines, ANSPs and OEMs customers including large accounts
- Manage aircraft services connectivity’s and applications by monitoring and ensuring the product performance delivered to the customer is meeting the contractual commitments and defined services levels
- Manage customer satisfaction surveys, continuous improvement plans and advise on corrective actions
- Work with customers to improve their aircraft operations by optimizing and expanding their use of SITA For Aircraft services
- Coordinate customer training needs for SITA For Aircraft products and services
- Manage and perform regular services reviews
- Manage and produce identified reporting to clients and internal teams, including trend analysis, and service improvement plan action tracking
- Participate in user workshops to validate customer requirements and to confirm specifications in cooperation with other expert teams
- Support commercial opportunities wherever required
- Travel to client sites for meetings, team meetings, and industry events
WELCOME TO SITA
SITAis the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers
To Manage the DSX (DevOps service excellence) practitioner team.
Perform all Service Operations activities according to SITA standards and procedures, maximizing customer satisfaction by the delivery of first class support activities. To manage and assist the Service Operations team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures .
WHAT YOU WILL DO:
Technical Lead Service provides support to internal and external customers in accordance with the terms of the customer contract and SLAs.
- Carry out problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups.
- Ensure shortest possible restoral times possible, initiating the timely escalations to specialized Resolver groups inside and outside SITA, according to the customer contracts and SLAs and monitoring requirements.
- Adhere to installation guidelines and industry best practices in order to deliver quality Service Operations.
- Reporting and escalating all observed problems to proper SITA operational escalation points.
- Report on the monthly performance of the team and provide feedback to the relevant management teams.
- To ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance, support and direct management.
- Manage the first line responsibility and budgets for the different teams under Service Operations, including Quality of service provided and Escalations.
- Perform Change Management, Configurations, Design and Implementation of the supported Product & Systems
- Manage staff and ensure adequate training and development is provided to them and carry out regular reviews and input into performance appraisal process.
- Conducts the analysis, definition, documentation and testing of application & systems enhancements
- Identify knowledge and documentation gaps, and ensure there is a process to get up-to-date information through a knowledge repository
- When/where required, be contactable for escalations and support, on and on-call standby basis.
EXPERIENCE:
- At least 5 years experience in deployment or support of application software implementing systems and modules with experience of multiple full lifecycle implementations.
- Degree in Computer Science, Electronic Engineering, or equivalent Telecommunications in country qualification, applicable vendor / technology expert level certification or equivalent work experience
- MCP, Database Mgmt or Networking Certification
- Recognized industry certifications such as MCSA, CCNA, CCNP, ITIL Service Management, or equivalent experience required
- ITIL Intermediate Certificate
- Minimum 5-8 years experience in the network, and/or application/system support domain
- Minimum 3-5 years experience in the ACM domain, where applicable
- Experience of working in the Airport / Airline industry.
- 5 years Team Lead Experience
WHAT WE OFFER:
SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
🏡 Work Flexibility: Work from home up to 2 days/week (depending on your Team's needs).
You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager.
🌿Employee Wellbeing: Employee Assistance Program (EAP) provided by SITA is a yearly free service for practical advice in any part of your life.
🚀 Professional Development: Unleash your potential with our training offers via Coursera!
🌎 Flex-location: Benefit for 30 working days from anywhere around the world each year!
🙌🏽 Competitive benefits according to the local market
SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.
As a Marketing Manager Europe, your role will be to provide marketing and operational support to the Sales team in Central Europe. You will implement SITA’s integrated Marketing and Communications strategy to achieve its commercial and strategic objectives by prioritizing, managing and implementing territory marketing plan that aggressively drive and support the achievement of the revenue and growth objectives associated with CEU strategy.
What You Will Do
- Work with Central Europe sales team to evaluate customer needs and plan marketing activities accordingly;
- Develop an overall territory marketing strategy and vision in order to provide consistency and alignment of projects and strategic initiatives;
- Provide marketing leadership and drive the planning and execution of territory marketing plan. This includes PR, industry events organization, branding, advertising, customer forums, direct marketing campaigns, web-based activities, marketing intelligence and planning;
- Define, track and measure the impact of territory activities on sales results, drive achievement of key performance metrics which will ensure visibility of tangible value to sales & customer relationship management;
- Build customer success stories and gather information for media activity;
- Leverage diverse communication channels;
- Maintain or strengthen the integrity of SITA’s reputation brand and positioning actively managing brand compliance
- Support the Business’s relationship with industry associations
- Carry out analysis of customers to support account-based marketing plans
- Contribute to market and competitive intelligence and research
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As Senior Software Developer, you will be part of the technical design, development and maintenance of applications and systems using existing and emerging technology platforms. You will be accountable for writing and delivering functionality, documentation, and unit test cases as part of a fully Agile DevOps team. You will guide junior developers and non-technical business colleagues through the software development lifecycle, ensuring best practice and delivery of solutions on time and within budget.
Reporting to the Software Development Manager, you will be a part of the Product Engineering and Integration team.
WHAT YOU WILL DO:
- Understanding the technical direction of the product
- Working with the team around you and provide support to the team.
- Following existing coding guidelines, practices and all technical processes, but be ready to feedback improvements and new ideas into that process to improve our practices.
- Understanding, and explaining, how our software fits into the wider architecture of the solution
- Develops and estimates for technical work that will be undertaken.
- Participates in analysis of requirements for designing new application and system features. Assist with documenting and expressing those requirements for business and technical stakeholders.
- Learning and integrating new technologies in a cutting-edge environment.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As Senior Specialist/Engineer Service Operations, you will be one of the Technical Leader within Common Use Team which ensure all our customers’ (Airports, Airlines and their customers) day to day operation running smoothly.
Whether it is a passenger check-in via CUTE or CUSS or Web, or the Airlines’ operation itself – you are responsible to keep them happy and satisfied with our services.
You are expected to put the customer as the priority and lead the team into creating positive experience and perception towards SITA as a service provider. This includes making critical decisions during shift duty hours as required by the Shift Manager on duty.
Additionally, you will also be responsible in reviewing technical capacity of the team and provide feedback on development plan and initiative. And as a key contributor in terms of day-to-day operations, future enhancements towards a focus on operational excellency and customer satisfaction.
WHAT YOU WILL DO:
- To lead and ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance, support and direct management.
- Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
- Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations
- When required, act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's, internal resolver groups, and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.
- Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups
- Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs and monitoring requirements.
- Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems.
- Adhere to installation guidelines and industry best practices in order to deliver quality service and infrastructure operations.
- Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided.
- Report and escalate to the next level those problems which cannot be fixed.
- Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations.
- Perform Change Management, Configurations, Design, and Implementation of the supported Product & Systems
- Continuously identify and document lessons learnt, known errors and operational knowledge for improved services
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As a Technical Writer you will research, design, and create user-focused documents in an appropriate medium and format, such as online help, user guides, installation guides, videos, API reference guides, e-learning, and UI screen text, to assist users work with and thrive in real-life situations using SITA applications and solutions.
WHAT YOU WILL DO:
- Manage multiple products/projects
- Interact with Subject Matter Experts and stakeholders as and when required in the project cycle to determine the user assistance requirements in a business context
- Identify the different types of users for a product/solution, and the specific needs of each user type, provide a voice of the user.
- Research the product or solution using specifications, working in test software, existing training materials, attending training courses, on-site visits, or user interviews.
- Design the structure, scope, and format of documents to assist and engage the users, and present your design to relevant stakeholders and dentify key delivery dates for the documents (design, approval, writing, reviewing, publication) to fit into project deadlines.
- Submit draft documents for review to key reviewers, and assess and implement feedback and publish documents to the agreed channels in a timely manner for the project deadlines.
- Apply UX writing techniques to write or review on-screen text, such as labels, error messages, tooltips, or micro-help, in collaboration with the UX Designer and Product Owner.
- Contribute to team procedures; be prepared to challenge existing ways of thinking and provide feedback or copy-editing support to peers during a review cycle.
ABOUT THE ROLE & TEAM:
The Data Intelligence team develops and deploys data-driven and AI-powered solutions to optimize operations in the aviation industry, with a specific focus on reducing the sector's CO2 emissions. For example, SITA Opticlimb helps to save fuel for each climb by computing optimal climb speeds considering number of factors like air density, weight, etc.
We are seeking a highly motivated AI Engineer Intern to join our Data Intelligence team. As an AI Expert Intern, you will have the opportunity to work closely with our AI Experts on cutting-edge projects, leveraging your skills and knowledge in AI development and optimization. This internship provides a valuable opportunity to gain hands-on experience in the field of AI and contribute to the success of our data intelligence solutions.
WHAT YOU WILL DO:
- Collaborate with AI Experts to develop and optimize AI models and algorithms for aviation operations
- Assist in implementing and maintaining the AI pipeline and infrastructure for data processing and model training
- Support AI Experts in conducting experiments and tests to evaluate the performance and accuracy of AI models.
- Pre-process and analyze data using Python and relevant libraries (e.g., Pandas, NumPy) to prepare it for model training and evaluation
- Contribute to the development of data pre-processing techniques, feature engineering approaches, and model evaluation methodologies
- Document development processes, procedures, and findings
- Stay up-to-date with the latest AI research and industry trends to contribute innovative ideas to the team
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
This role provides marketing and operational support to a Geography Sector or Business to implement the integrated Marketing and Communications strategy to achieve their commercial and strategic objectives aligned to SITA?s global marketing strategy and positioning.
WHAT YOU WILL DO:
- Align with Geography Sector or Business Marketing plan direction to support delivery of business objectives.
- Support GEO/Business marketing campaigns and programs including GEO events collaborating with key stakeholders and aligning with SITA's global marketing strategy.
- Carry out analysis of customers to support account-based marketing plans.
- Create and develop quality content to maintain SITA's positioning ensuring consistency and coordination with SITA's global marketing strategy and positioning.
- Comply with business and reporting processes to support the marketing organization.
- Contribute to and maintain the contact strategy for top customers and industry players to optimize targeting the right audience with the right message.
- Contribute to research and reporting on relevant market insights impacting the Geography/Sector/portfolio to maintain profiles of the main competitors to support counter strategies and plans
- Carry out market intelligence updates and position of SITA's portfolio & services.
- Maintain marketing expenditure within allocated budget and monitor ROI.
EXPERIENCE:
- 5+ years' experience in marketing marketing communications or corporate communications preferably in the area of IT solutions & services, Telecommunications, ATI, or related industries.
- Proven ability to contribute to the implementation of a marketing strategy
- Good experience in Project Management including management of customer-facing events and meetings.
- Experience with latest communications tools and technologies.
- Networking skills ability to work at all levels of the organization experience of strong collaboration with Marketing profession colleagues across the GEOs and centrally.
- Ability to work effectively in diverse and virtual teams
WHAT WE OFFER:
SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
🏡 Flex-week: Work from home up to 2 days/week (depending on your Team's needs).
⌚ Flex-day: You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager.
🌎 Flex-location: Benefit for 30 working days from anywhere around the world each year!
🙌🏽 Competitive benefits according to the local market
SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.
As the Digital Procurement Lead, Market Intelligence & Reporting you will be responsible for building and maintaining digital tools and reporting excellence. You will build and maintain the digital tools and reporting centre of excellence in order to empower the central group team with best reporting, market intelligence (MI), exceptional information management, and data analysis/insights at the most appropriate time. As an expert in BI tools, you will be producing regular, best in class dashboards to help the team stay on top of category spends patterns, market trends and insights, as well as regular statutory reporting on performance to agreed central KPI’s, objectives, and metrics.
Reporting to the Head of Group Procurement, you will be a part of the SITA Procurement team responsible for mitigating risk, reducing cost, and working with suppliers and partners to drive innovation and new ideas to power SITA`s customer solutions. Effective control and management of SITA spend via proactive procurement is essential to help deliver savings, manage risk, add value, and to support the wider transformation strategy of SITA.
What You Will Do
Procurement Operations Processes and Strategy
- Own SITA’s digital procurement strategy, working with the Head of Group Procurement to design, build and maintain the best fit digital environment while enhancing savings and mitigating risk.
- Work with the central and regional procurement leads to better understand evolving internal requirements.
- Produce regular procurement related market intelligence, and procurement analytics.
- Lead operational procurement projects and change activities as required.
- Develop supplier tiering models and tooling to measure supplier performance to controls.
- Develop procurement and supply chain related CSR / ESG data and reporting tools.
- Build conduct supplier and stakeholder surveys.
Digital Tools and Automation
- Implementation, development and maintenance of digital tools, processes and procurement related data.
- Promote the adoption and use of tools and new digital processes by the central and regional teams.
- Drive continuous improvement and look at opportunities to leverage technology to automate and improve processes and engagement with suppliers / stakeholders.
- Develop and maintain Procurement and Business Partnering dashboards (by business unit against agree targets and KPIs) and applicable balanced score cards.
- Maintain due diligence tools.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As a Business Development Manager, you will be accountable for engaging with customers and Sales across selected countries in Southeast Asia (Thailand, Philippines, Vietnam etc) to generate pipelines and grow new business. You will be working closely with airport and airline customers to understand their needs and, promote and sell SITA solutions. In addition, you will need to work closely with internal and external stakeholders to understand the specifics of the market, ensure adequacy between market requirements and the proposed solutions and lastly, ensure competitiveness of the proposals. Recognizing the evolution of the way Airlines and Airports are buying services, this role is more about selling complex and integrated solutions than it is about selling standalone products.
WHAT YOU WILL DO:
- Generate new leads and opportunities within assigned territory/customer accounts via upsell and cross-sell including the identification of opportunities in new buying centres. Work with Sales team to achieve profitable sales growth in the assigned territory/customer accounts.
- Grow the number and value of qualified opportunities for the assigned Business Lines. Ensure there is a strategic fit between each opportunity and SITA capabilities.
- Lead targeted and measurable demand creation activities for solutions within SITA Business Lines directly aligned with the attainment of defined objectives.
- Raise prospect awareness through presentation at webinars and other outreach events.
- With a view across multiple prospect interactions, suggest pricing competitive positioning and ideas for Sales to incorporate into their selling strategies.
- Accurately capture and report all aspects of account, opportunity information and forecast in Salesforce in collaboration with Sales.
- Respond to RFIs and RFPs. Serve as a source for current collateral reference, guide value statements and presentations. Guide bid team during proposal development and response. Ensure appropriate solution is included in customer proposals.
- Equip Sales with SITA solution positioning and suggest tactics to help win in competitive situations. Demonstrate mastery of competitors' products, strengths/weaknesses and pricing strategies.
- Provide customer needs and feedbacks to influence product development and help guide product roadmap.
- Collaborate with Product Marketing to create and share customer case studies and success stories to show case SITA offerings and business values that SITA brought to customers.
WELCOME TO SITA
SITAis the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As DevOps Operations Engineer, you will work closely with development teams in an agile manner ensuring Product development is delivered to our Operational Teams in a manageable and seamless way, through testing, implementing, and improving working processes and procedures we can ensure that product quality is maintained.
We are looking for someone that is forward thinking, has a wide-ranging skill set that covers both Development phases and Operational Support, from automation through to Live operational support and monitoring.
A clear understanding, and working knowledge around release management, deployment, infrastructure provisioning and management, systems administration skills and understanding the fundamentals of security best practices is essential for this role.
You will be accountable for providing highest level of Service Operations availability, ensuring Systems and Products are properly configured, maintained, and monitored. Collaborating closely with the Production Support Teams helping manage and assisting those teams to ensure service delivery quality is maintained through a continual feedback loop.
Assuring SITA's competitive strength and business growth, maximizing customer satisfaction through our Global Operations Teams by providing the Support Teams with the required skills and knowledge to deliver first-class support and stable products to SITA customers.
Reporting to the Service Owner, you will be part of the Design Service Excellence Team responsible for performing all Service Operations activities according to SITA standards and procedures.
WHAT YOU WILL DO:
- Work in an agile manner as part of a DevOps team to delivery projects faster and of greater quality to our customers
- Testing and validating Product and Support material through testing, to improve working processes and procedures as well as maintaining Product Quality
- provide Service Operations support to internal and external customers in accordance with SLA on Border Management Products when necessary
- Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations
- Act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's internal resolver groups and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA when/where required
- Ensure shortest restoral times possible initiating the timely escalations to specialized resolver groups inside and outside SITA according to the customer contracts SLAs and monitoring requirements
- Manage the replacement of faulty equipment through the use of spares and ensuring the timely replenishment the spare according to prescribed availability and sparing policy when/where applicable
- Ensure the Service Operational Teams adhere to the highest working standards for all incidents and problems by providing guidance support and direct management
- Proactively detect problems related to service and infrastructure operations and delivery services conduct diagnostics and provide service request ownership to ensure resolution
- Support the senior team members in the management reporting and co-ordination of day-day tasks
- Use the appropriate tools and equipment to perform the installation intervention and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided
- Carry out preventive and proactive maintenance, when/where required of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations
- Perform Change Management Configurations Design and Implementation of the supported Product & Systems
- Analysis of documentation through testing of application and system enhancements
- Provide support to local support teams during the cutover of the services
- Continuously identify and document lessons learnt known errors and operational knowledge for improved services
- Escalation point for support and on-call standby when/where necessary at pre-agreed times
EXPERIENCE:
- At least 8+ years experience in deployment or support of application software implementing systems and modules with experience of multiple full lifecycle implementations.- Formal project management training desirable.
- University degree or equivalent preferably in Computer Science Engineering Mathematics or similar.- Where applicable a recognised professional qualification is desirable.
REQUIRED TECHNICAL SKILLS
- Linux (RHEL / AlmaLinux / CentOS)
- VMWare
- Kubernetes
- Messaging protocols ( MQ)
- Cloud Hosting - AWS/Azure Administrator Level
- Databases
WHAT WE OFFER:
SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
🏡 Work Flexibility: Work from home up to 2 days/week (depending on your Team's needs).
You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager.
🌿Employee Wellbeing: Employee Assistance Program (EAP) provided by SITA is a yearly free service for practical advice in any part of your life.
🚀 Professional Development: Unleash your potential with our training offers via Coursera!
🌎 Flex-location: Benefit for 30 working days from anywhere around the world each year!
🙌🏽 Competitive benefits according to the local market
SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.
ABOUT THE ROLE & TEAM:
As ServiceNow Developer, You will act as the subject matter expert to all matters relating to ServiceNow solutions, acting as an advisor, consultant and thought leader for SITA’s internal and external customers, and as an architect and designer of the resulting ServiceNow solutions.
Please note that the Job title on SITA offer for this role will be Lead Analyst Service Improvement as aligned with our internal career framework.
WHAT YOU WILL DO:
• Manage the delivery of ServiceNow projects, coordinating with on and off-shore teams and providing technical expertise and guidance.
• Identify opportunities for improvement within existing service operations and core propositions related to ServiceNow.
• Designing solutions according to enterprise standards and also ServiceNow guidelines/recommendations.
• Research, evaluation, proof of concepts and adoption of new technologies or functionalities based on the company needs.
• Consult on, design, and lead development of integrations between ServiceNow and other best-of-breed enterprise tools.
• Contribute to the definition of ServiceNow design policies, principles and guidance and the continuous improvement of working practices.
• Provide solutions and impact on the current ServiceNow implementation, based on the requirements provided by the Business. Includes upgrades of ServiceNow
• Prepare requirements document and technical documents.
• Work with Suppliers/Customer to define the integration with our ITSM tool.
• Be able to adapt in a dynamic environment and work on multiple projects.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
Join our innovative and fast-paced Border Management platform team as a Test Analyst, where you'll play a pivotal role in shaping the future of our industry leading products. The technology platform underpins all our portfolio and is a critical component of our future success.
If you are passionate about pushing the boundaries of technology and thrive in a collaborative and dynamic environment, we invite you to join us on this exciting journey. Apply now to be a key player in shaping the future of our platform!
- Be at the forefront of technological advancements, contributing to a dynamic and forward-thinking platform team.
- Work alongside diverse and talented individuals, fostering creativity and knowledge exchange.
- Develop professionally and advance in a rapidly evolving industry.
- Contribute to the development of a platform that makes a significant impact in the industry.
WHAT YOU WILL DO:
- Review requirements from various product lines to help product owner define and prioritize new features.
- Help define acceptance criteria with the product owner and identify key test scenarios.
- Identify and develop automated tests cases for new features.
- Actively maintain regression test suites by pruning obsolete tests, adding extra tests and ensuring up to date platform dependencies.
- Triage and recreate bugs reported by users and testers.
- Accurately estimate testing effort on new stories and tasks.
- Participate in reviews of everything from test case reliability to sprint performance or definition of new features.
- Monitor devops metrics using code-quality tools and highlight areas of concern to the scrum team.
- Document test cases according to the agreed standards.
- Collaborate with colleagues in your scrum team and with other teams on companywide initiatives and innovation.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
Join our innovative and fast-paced Border Management platform team as a Senior Software Developer, where you'll play a pivotal role in shaping the future of our industry leading products. The technology platform underpins all of our portfolio and is a critical component of our future success.
If you are passionate about pushing the boundaries of technology and thrive in a collaborative and dynamic environment, we invite you to join us on this exciting journey. Apply now to be a key player in shaping the future of our platform!
- Be at the forefront of technological advancements, contributing to a dynamic and forward-thinking platform team.
- Take a leading role working alongside diverse and talented individuals, fostering creativity and knowledge exchange.
- Develop professionally and advance in a rapidly evolving industry.
- Drive the development of a platform that makes a significant impact in the industry.
WHAT YOU WILL DO:
- Review requirements from various product lines to help product owner define and prioritize new features.
- Write code to team standards in order to implement and test new features.
- Review code and provide feedback for other team members.
- Identify and develop automated tests cases for new features.
- Triage and fix bugs reported by users and testers.
- Alongside the scrum master, ensure new stories and features meet the definition of ready.
- Accurately estimate effort on new Features, stories and tasks.
- Contribute to definition and implementation of Devops pipelines to build test and deploy code as required.
- Participate in reviews of everything from low level code to sprint performance or definition of new features.
- Document new features using agreed standards to encourage adoption with platform consumers.
- Collaborate with colleagues in your scrum team and with other teams on companywide initiatives and innovation.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM
We are looking for a Finance Accounting Analyst to join our team in Prague. In this role, you will manage the internal auditing process with Statutory and Internal auditor, external outsourcing partner, Tax department and other involved departments regarding taxes, statutory financial statements and running filings.
WHAT YOU WILL DO
- Lead compliance efforts for audits and regulatory requirements across the Americas.
- Coordinate with auditors, tax departments, and other stakeholders for timely filings and responses.
- Analysis of account transactions and relationships aligned with business facts.
- Oversee statutory audit process, from preparation to supporting evidence collection.
- Collaborate with tax department to ensure accurate tax filings and compliance.
- Drive process improvements to enhance efficiency and effectiveness.
- Prepare the audit package, gather supporting evidence as per the auditor requirement list, collect all required SITA responses, and participate in sample testing while supporting the auditors in additional queries.
- Maintain documentation and reports for internal and external stakeholders.
- Identify and mitigate financial compliance risks.
- Stay updated on accounting standards and share knowledge with the team.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
Join our innovative and fast-paced Border Management platform team as a Java Software Developer, where you'll play a pivotal role in shaping the future of our industry leading products. The technology platform underpins all of our portfolio and is a critical component of our future success.
If you are passionate about pushing the boundaries of technology and thrive in a collaborative and dynamic environment, we invite you to join us on this exciting journey. Apply now to be a key player in shaping the future of our platform!
- Be at the forefront of technological advancements, contributing to a dynamic and forward-thinking platform team.
- Work alongside diverse and talented individuals, fostering creativity and knowledge exchange.
- Develop professionally and advance in a rapidly evolving industry.
- Contribute to the development of a platform that makes a significant impact in the industry.
WHAT YOU WILL DO:
- Review requirements from various product lines to help product owner define and prioritize new features.
- Write code to team standards in order to implement and test new features.
- Identify and develop automated tests cases for new features.
- Triage and fix bugs reported by users and testers.
- Accurately estimate effort on new stories and tasks.
- Contribute to definition and implementation of Devops pipelines to build test and deploy code as required.
- Participate in reviews of everything from low level code to sprint performance or definition of new features.
- Document new features using agreed standards to encourage adoption with platform consumers.
- Collaborate with colleagues in your scrum team and with other teams on companywide initiatives and innovation.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
This is an ideal entry-level role where you will work on many project activities within our fast-paced global Finance, Legal & Corporate Services community.
The essence of the role is to provide support to a small, central Project Office which drives and supports a wide range of initiatives that meets the needs of FLCS Must-Win battles by providing hands-on project support and other assistance under the supervision of the team lead.
This role provides an opportunity to:
- Work with people in a local or distant setting who come from diverse backgrounds.
- Develop core competencies and skills needed to pursue a career in project management.
- Give the incumbent exposure to major corporate related projects.
WHAT YOU WILL DO:
Support to the Project Management Office in the management of key Projects:
- Track or support the Project Manager(s) in tracking activities and deliverables to completion (e.g. ensure progress on action logs).
- Help design project document templates to ensure content quality consistency across team members.
- Manage small work packages, delivering the agreed scope on time, on budget, and at the targeted quality level, with supervision from team lead.
- Support the planning process by drafting various plans and log-type documents.
- Organize (scheduling, preparing agenda and presentations) and participate in project team meetings, recording and issuing decisions & actions to relevant stakeholders.
- Support your Subject Matter Experts (SMEs) or Project Managers in Researching, analyzing, formatting, and validating data to support specific deliverables.
- Support your (SMEs) or Project Managers in preparing specific deliverables including but not limited to work plans and status reports, content delivery.
- Ramp-up expertise in controlling and reporting on project costs vs. budget, and management of project-related purchase orders (incl. ensuring payments are completed as scheduled).
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As a Project Manager you will be responsible for the success of one or more internal projects, delivering the agreed scope on time, on budget, and at the targeted quality level.
The Project Manager will be a member of the small, central Project Office which drives and supports a wide range of initiatives that meets the needs of FLCS Must-Win battles by providing value-added project structure and governance as well as hands-on project management and other assistance.
The Office works on high impact, high visibility projects and interacts generally under the sponsorship of the FLCS Management team located worldwide.
This role would suit someone who is looking to expand their experience in supporting multiple transformation initiatives and to gain a broad overview of the corporate / finance environment.
WHAT YOU WILL DO:
This role offers a range of responsibilities and possibilities within the Project Office to support the must-win battles of FLCS and bring coordinated success to our Operating Plans:
- Working with FLCS Management - You are committed to putting the sponsor of your project or workstream first by proactively ensuring that each project goal and objective is met with satisfaction.
- Managing projects - Project size will vary in scope and complexity. You manage the project throughout the life cycle - from initiation through project closure. You manage deliver results to stakeholders, manage risks. Attention to detail, effective time management and influencing people skills are key ingredients to be successful in managing projects within FLCS.
- Working with project teams - Every project is completed through team effort. You will work with your Sponsor to establish and work effectively with team members that may be local or distant. You regularly - track project activities against plans and take corrective action on any deviations / communicate to team members, Project Office management and stakeholders.
- Project administration - Your ability to write clearly and simply are key skills to documenting project activities. Documentation ranges from project plans, scope and approach you will select with your sponsor, deliverable presentations, status reports in line with agreed templates, submitting and tracking change requests, tracking risks and issues, Steering Committee reports and proposal for approval.
Purpose:
The primary goal of this role is to provide valuable support to our Strategy team by conducting market intelligence, researching 3rd party companies, and staying abreast of market trends in the aviation travel industry. The role also involves the maintenance of crucial databases and information using Cascade.
Main Requirement:
This position is exclusively for students currently enrolled in a university in Prague with an expected graduation between June / September 2024. The offered annual gross salary is 414.000 CZK, and the position comes with a fixed-term contract of one year, commencing in September 2024.
Key Responsibilities:
1)Research, monitor, and report on industry, technology, and competitive landscape trends, summarizing key information from industry white papers and reports.
2)Keep competitor information up to date by monitoring and reporting on the activities of key competitors.
3)Conduct market research on specified topics or companies, utilizing internal tools and databases.
4)Support the Strategy team in maintaining essential databases (e.g., partners, M&A) and provide regular reporting.
5)Assist in MS PowerPoint creation and contribute to project management activities on an as-needed basis.
6)Coordinate the Strategy team's operational plan using Cascade.
7)Provide monthly activity reports for Strategy team(s) and offer general administrative support as required.
8)Engage in effective communication with individual members of the Airports team.
Experience:
- University degree at the Bachelor level in business, economics, or analytics.
- Proficiency in MS Office applications such as Word, Excel, and PowerPoint.
- Interest in developing an understanding of the aviation travel industry.
- Flexible and adaptable, with strong time management skills and attention to detail.
- Proactive, eager to learn, and capable of influencing and organizing tasks with persistence and enthusiasm.
- Ability to work independently and collaboratively with international teams.
- Fluent in English;
- Strong communication skills, both oral and written, with the ability to extract and communicate information with clarity and precision.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As a Product Specialist in the SITA Communications and Data Exchange team, you will help support the Product Team in implementing the product marketing strategy, clear customer communications and product roadmap. Air transport is the world’s most global industry, and it’s built on global connectivity and powered by data. SITA’s Communications and Data Exchange portfolio securely connects airlines, airports, border agencies and passengers, all over the world and we process more industry data than any other provider.
As the air transport industry moves to digital and cloud-based systems, you will play a vital role supporting the product management of SITA’s Data Services solution. You will be working with our team in solving Data and API specific challenges and implementing the very best in marketing strategies and content to connect with our customers and help the continued growth of our exciting product.
Reporting to the Customer Experience and Data Portfolio, you will be a part of the Communications and Data Exchange Business Unit - the division within SITA tasked with transforming how the air transport industry connects, communicates, and unlocks the value of its data.
WHAT YOU WILL DO:
- Collaborate with Product Management to develop and implement marketing strategies.
- Create engaging technical documentation for our products.
- Engage with customers to gather feedback to help evolve our product.
- Assist with Business Performance Management including P&L and Customer Satisfaction
ABOUT THE ROLE & TEAM:
As an Account Associate, your primary responsibility is to be accountable for driving profitable growth by identifying pursuing, and closing business opportunities for Tier 2 to 5 customers.
Reporting to the Sales VP, you will be a part of the sales team responsible for collaborating and supporting the (virtual) team involved in account management to ensure sustainable and profitable growth, manage and build relationships with clients, and become the trusted advisor/consultant for them.
WHAT YOU WILL DO:
·Drive all sales activities as per short- and long-term objectives.
·Own and manage Tier 2 to 5 customers.
·Collaborate and support the (virtual) team involved in account management to ensure sustainable and profitable growth
·Manage and build relationships with clients and become the trusted advisor/consultant for them.
·Ensure customer loyalty and highest level of customer satisfaction and gain deep understanding of the customer's business needs and use this to identify opportunities and plan for the continued development of SITA's business.
·Create opportunities to provide a unique perspective during conversations and align unique insights to customer priorities and reframe the way customers view their business.
·Build sales pipeline for future growth with close collaboration with Marketing for demand generation; ensuring qualified marketing leads are converted to sales accepted leads for pipeline growth.
·Ensure sales forecasts are accurate and up-to-date.
·Ensure all customer requests are dealt with and services delivered as per agreed schedule and drive two-way communication.
·Engage the customer by deliberately linking their business priorities to SITA's value proposition and Leverage individual value drivers.
·Communicate key economic drivers macro- and microeconomic trends internally to increase awareness and adapt to new situations also externally to clients to address potential new business opportunities.
·Maintain clear visibility of the status of all commercial delivery and operational aspects of the account and drive the resolution of issues through the relevant process owners.
·Ensure full compliance in all internal and external dimensions of the business and support cash collection-related activities by taking the lead or resolving commercial issues that may cause non-payment.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
Senior Specialist/Engineer Service Operations
Profession: Service Operations
Work Location: Asia Pacific-India-Gurugram
Schedule: Full-time
Description
We are seeking a highly skilled L2 Support Engineer with expertise in Azure Cloud Services, Kubernetes, Dynatrace, log file debugging in Kubernetes environments, and network protocols and routing in Azure. The ideal candidate will have hands-on experience with Azure live production systems of multiple integrated systems, and be responsible for providing second-level technical support to our clients, resolving issues related to cloud infrastructure, Kubernetes clusters, and network connectivity.
WHAT YOU WILL DO:
•Provide second-level technical support to clients, addressing issues related to Azure Cloud Services, Kubernetes clusters, and network connectivity.
•Utilize Dynatrace and other monitoring tools to proactively identify performance bottlenecks and potential issues within the infrastructure.
•Perform log file analysis and debugging in Kubernetes environments to troubleshoot and resolve issues effectively.
•Take ownership of minor configuration issues and implement necessary fixes to ensure optimal performance of services.
•Restart pods and troubleshoot Kubernetes resources to resolve incidents and minimize downtime.
•Troubleshoot network connectivity issues in Azure environments, including investigating routing problems and ensuring proper network configurations.
•Collaborate with other teams, including development and DevOps, to escalate complex issues and coordinate resolution efforts.
•Document troubleshooting procedures, solutions, and best practices for future reference and knowledge sharing.
•Stay updated on the latest trends and advancements in cloud computing, Kubernetes technologies, and network protocols to continuously enhance skills and knowledge.
•Automate deployment, scaling, and monitoring of applications using Kubernetes manifests or Helm charts.
•Manage Docker containers and images across multiple environments.
•Integrate Kubernetes and Docker with CI/CD pipelines for continuous integration and delivery.
•Strong Knowledge of Linux along with proven experience in Installation, Configuration and troubleshooting of LINUX based environments.
•Set up monitoring and alerting for Kubernetes clusters and Docker containers using tools like Prometheus, Grafana or Dynatrace.
•Good Understanding of Database (SQL Server DBA activities, experience with SQL queries, functions, and stored procedures).
•Experience in writing Scripts to handle complex automation / administration using Shell, Perl, Python scripting.
•Experience with networking and web standards such as DNS, DHCP, TCP/IP, HTTP, SSL/TLS/SSH, PGP.
•Ability to articulate complex technical topics clearly and concisely to both business and technical audience in both written and verbal form.
•Excellent documentation skills with an eye for attention to details
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As an ISO 9001 Junior Analyst you will be responsible for developing procedures in relation to the ISO 9001 Quality Standard and ensuring compliance with the standard. You should have a good quantitative background and excellent writing skills. This position involves actively contributing to the establishment and upkeep of quality management systems. Responsibilities include conducting internal health check audits, aiding in the formulation of quality procedures and documentation, participating in initiatives for quality enhancement, and ensuring adherence to ISO 9001 standards.
The role encompasses maintaining quality records, coordinating various quality assurance activities, and engaging in effective communication with portfolio product teams to address issues and address concerns. Additionally, there may be a requirement to optimize ISO 9001 processes, provide proficiency in quality control, and contribute to the development and implementation of enhanced quality reporting measures.
WHAT YOU WILL DO:
- Developing procedures in relation to ISO 9001 and other ISO standards.
- Ensuring compliance with the ISO 9001 Quality Standard.
- Training coworkers on key performance indicators (KPIs) and the underlying processes.
- Driving compliance and process improvement efforts at each CTO site.
- Reporting on the results of their work and recommending next steps.
- Escalating major issues to Quality Managers.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
Join our team as an Account Representative, where you'll play a pivotal role in client engagement and revenue generation. Reporting to our esteemed Account Director, you will collaborate on strategic initiatives, manage client relationships, and contribute to the overall success of our accounts. This is a unique opportunity for a driven professional to thrive in a collaborative environment while making a significant impact on our company's growth.
WHAT YOU WILL DO:
- Drive all sales activities as per short- and long-term objectives.
- Manage and build relationships with clients; become the trusted advisor/consultant for them; ensure customer loyalty and highest level of customer satisfaction
- Gain deep understanding of the customer's business needs and use this to identify opportunities and plan for the continued development of SITA's business
- Create opportunities to provide a unique perspective during conversations; align unique insights to customer priorities and reframe the way customers view their business
- Build sales pipeline for future growth with close collaboration with Marketing for demand generation; ensuring qualified marketing leads are converted to sales accepted leads for pipeline growth; ensure sales forecatss are accurate and up-to-date
- Drive two-way communication; engage the customer by deliberately linking their business priorities to SITA's value proposition
- Communicate key economic drivers, macro- and microeconomic trends internally to increase awareness and adopt to new situations, also externally, to clients to address potential new business opportunities
- Maintain clear visibility of the status of all commercial, delivery and operational aspects of the account, and drive the resolution of issues through the relevant process owners
- Ensure full compliance in all internal and external dimensions of the business
- Support cash collection related activities by taking lead or resolving commercial issues that may cause non-payment.
ABOUT THE ROLE & TEAM:
We're looking for a talented M&A Integration Lead to lead the organization through major transformational events such as integrations and who has the skills to help realize the full value of each transaction from when the deal is signed through closing and beyond.
WHAT YOU WILL DO:
- Lead cross-functional programs through a high impact and high-profile M&A integration initiative.
- Understand how the acquired company manages its business, where the competition is going and what the major trends in the respective industry are.
- Understand both companies’ historical and forecasted financial performance and how the combined entity will perform.
- Develop the integration strategy, set integration guiding principles and act as a champion of the vision of the integration and program management structure to create the drive needed to capture the value of the transaction.
- Focus the program on the most critical tasks and align all stakeholders with the deal objectives.
- Build and manage the integration budget and identify, track and capture synergies.
- Understand the priorities, operating needs and responsibilities of the different work streams, and anticipate, plan and solve for cross-functional interdependencies.
- Communicate goals and objectives to all stakeholders across all levels in the organization, including senior executives, steering committee and sometimes the board.
- Build cross-functional relationships and bridge the operations of different functions and business units underlying priorities of each function firsthand.
- Build out a critical path as well as must haves to pick out the smallest details or risks that could have a major impact on the integration.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
You will work closely with both Business Finance and FP&A group. You will start in the context of a recent EPM implementation (Onestream) and during the phase zero of an ERP replacement.
As a Finance Data Quality Manager, you will be responsible for ensuring the accuracy, integrity, and reliability of financial data used for management reporting.
Your primary focus will be on establishing and maintaining robust data quality processes, controls, and standards to support financial reporting and analysis.
You will collaborate with cross-functional teams, including Consolidation, Business Finance, FPA, IT, and data governance to implement and enforce data quality best practices.
You play a critical role in safeguarding the quality of financial information, supporting decision-making processes, and maintaining compliance with regulatory requirements.
What you will do
•Develop and implement data quality frameworks and standards for financial data.
•Establish and monitor key performance indicators (KPIs) to measure and report on data quality metrics.
•Conduct regular data quality assessments and initiate corrective actions as needed.
•Identify opportunities for process improvement in data collection, validation, and reporting.
•Implement and refine data quality procedures to enhance efficiency and effectiveness
•Investigate and resolve data quality issues promptly, collaborating with relevant stakeholders.
•Develop and implement preventive measures to minimize the occurrence of data quality issues
•Document data quality standards, procedures, and best practices.
•Provide training to finance and related teams on data quality principles and practices.
•Ensure compliance with relevant regulations and standards related to financial data integrity.
•Stay informed about industry best practices and emerging trends in data quality management.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
You will be working closely with both Business Finance and corporate FP&A groups developing standard and self-services reporting solutions. You will play a pivotal role in our business finance transformation journey which include as well a driver based planning implementation.
You will be starting in the context of a recent EPM implementation (Onestream).You will oversee the end of the implementation and define the roadmap for reporting and process enhancement while ensuring data accuracy. This role requires a strategic thinking with a strong background in both finance and information technology.
What you will do
•Ensuring business continuity of legacy reporting tools (Hyperion, PowerBI) while leading the organization to transition toward standard and higher quality reporting.
•Leverage Onestream and PowerBI solutions to develop and maintain a standard set of reporting for financial performance.
•Streamline and enhance financial system to deliver efficiencies and reduce manual intervention
•Implement KPI to measure usage and quality of standard reporting
•Manage access/security of financial data.
•Develop and implement a prioritization and change request process for new reporting need.
•Collaborate with business finance and FPA users to understand business needs,
•Collaborate with IT teams to address technical issues, implement updates, and provide ongoing support.
•Project manage end to end new reporting solution from Proposal stage, design, Develop, test, to documentation and training stage.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As Senior DevOps Operations Engineer, you will work closely with development teams in an agile manner ensuring Product development is delivered to our Operational Teams in a manageable and seamless way, through testing, implementing, and improving working processes and procedures we can ensure that product quality is maintained.
We are looking for someone that is forward-thinking, has a wide-ranging skill set that covers both Development phases and Operational Support, from automation through to Live operational support and monitoring.
A clear understanding, and working knowledge around release management, deployment, infrastructure provisioning and management, systems administration skills and understanding the fundamentals of security best practices is essential for this role.
You will be accountable for providing the highest level of Service Operations availability, ensuring Systems and Products are properly configured, maintained, and monitored. Collaborating closely with the Production Support Teams helping manage and assisting those teams to ensure service delivery quality is maintained through a continual feedback loop.
Assuring SITA's competitive strength and business growth, maximizing customer satisfaction through our Global Operations Teams by providing the Support Teams with the required skills and knowledge to deliver first-class support and stable products to SITA customers.
Reporting to the Service Owner, you will be part of the Design Service Excellence Team responsible for performing all Service Operations activities according to SITA standards and procedures.
WHAT YOU WILL DO:
·Work in an agile manner as part of a DevOps team to delivery projects faster and of greater quality to our customers
·Testing and validating Product and Support material through testing, to improve working processes and procedures as well as maintaining Product Quality
·Provide Service Operations support to internal and external customers in accordance with SLA on Border Management Products when necessary
·Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations.
·Act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's internal resolver groups and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA when/where required.
·Ensure shortest restoral times possible initiating the timely escalations to specialized resolver groups inside and outside SITA according to the customer contracts SLAs and monitoring requirements
·Manage the replacement of faulty equipment through the use of spares and ensuring the timely replenishment the spare according to prescribed availability and sparing policy when/where applicable
·Ensure the Service Operational Teams adhere to the highest working standards for all incidents and problems by providing guidance support and direct management
·Proactively detect problems related to service and infrastructure operations and delivery services conduct diagnostics and provide service request ownership to ensure resolution.
·Support the senior team members in the management reporting and co-ordination of day-day tasks.
·Use the appropriate tools and equipment to perform the installation intervention and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided.
·Carry out preventive and proactive maintenance, when/where required of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations.
·Perform Change Management Configurations Design and Implementation of the supported Product & Systems.
·Analysis of documentation through testing of application and system enhancements
·Provide support to local support teams during the cutover of the services
·Continuously identify and document lessons learnt known errors and operational knowledge for improved services
·Escalation point for support and on-call standby when/where necessary at pre-agreed times
Senior Infrastructure Engineer for Bag Drop solutions
Designs implements maintains and supports infrastructure services in accordance with business and functional requirements using appropriate SITA standards policies and processes across multiple projects.
What you will do
- Implements builds and supports infrastructure systems and platforms in accordance with agreed standards meeting the agreed technical and functional business requirements and specifications.
- Ensures the integration of the requirements matches that of interacting systems applications and services both inside and outside of SITA in the wider airline community.
- Participates in full lifecycle of multiple small to medium projects ensuring the solution(s) developed are able to sustain the projects' functional and business requirements.
- Ensures all risks and issues that affect the project are raised following set processes and are actioned appropriately. Escalates risks and issues that pose a significant impact to deliverables.
- Helps identify gaps during PreSales phases, supporting the overall Solution Design and Delivery inputs, costs and responses to tenders.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
Join a team of pricing professionals in the heart of our finance organization. As our new Pricing Manager, you'll bring your expertise to a central role, shaping the telecommunication sector's pricing strategies. Your work will not only influence our company's profitability but will also set industry benchmarks. This is a unique chance to collaborate with seasoned experts and make a tangible impact in a vibrant, strategic environment.
The role will support our SITA Communications & Data Exchange business - an unmatched business unit of mission-critical and innovative network, messaging, value-added services and data & API solutions. Our solutions enable the ATI (Air Travel Industry) to digitalize and optimize operations by providing end-to-end secured data transport, leveraging competitive, and application-aware flexible networks. We directly connect to hundreds of airlines, airports, and ground handlers to deliver advanced data aggregation and analytics services. 25 million operational messages are handled by SITA Messaging every day.
WHAT YOU WILL DO:
- Innovate and implement cutting-edge pricing models.
- Analyze the financial impact of pricing decisions.
- Explore profitability scenarios for diverse telecom services.
- Adapt pricing strategies to evolving market demands.
- Curate and maintain an extensive pricing database.
- Efficiently resolve pricing discrepancies.
- Enhance pricing procedures for operational excellence.
- Collaborate with key stakeholders in product and finance.
- Lead the deployment and upkeep of CPQ tools.
- Engage in strategic negotiations for cost-effective pricing.
ABOUT THE ROLE & TEAM:
In the role of Finance Digital Project Manager at SITA you will be responsible for leading projects which are part of our Digital Transformation Program.
Reporting to the Program Manager on one hand and to your Team Leader on the other.
WHAT YOU WILL DO:
- Develop and maintain your knowledge on Digital transformation obligation in relation with the latest requirements concerning e-invoicing, e-reporting, e-accounting, SAF-T. In general, all the duties surrounding the Digital transformation applicable in jurisdiction in which SITA operates.
- Follow up regularly on Digitalization implementation plan applicable to SITA countries.
- You will propose to SITA management the best options to comply with those requirements either internally or with the support of a third-party provider. Together with our IT department, you will also help the management to develop a long-term strategy to ensure the best cost benefit match for the future digitalization of the group.
- You will work closely with SITA Tax, accounting, billing, and accounts payable departments to ensure our financial systems (Oracle, Smartbill) and local chart of accounts are properly set-up to satisfy any new requirement.
- Jointly with IT, define and implement the long-term strategy surrounding the Finance Digital obligations (once approved by SITA Management).
- Lead the team, manage the workload and assignments.
- Communicate and facilitate collaboration.
- Plan, monitor and follow-up on Project progress.
- Solve issues that arise independently or manage escalations.
- Manage the defined budget related to Finance Digitalization.
Position Overview:
As a Engineer Service Operations Support Specialist, you will play a pivotal role in delivering exceptional support to both internal and external customers, ensuring adherence to customer contracts and Service Level Agreements (SLAs). Your responsibilities encompass the correct functioning, maintenance, and resolution of incidents across various systems and products. You will act as the Single Point of Contact (SPOC) for customers, coordinating interventions, and managing fault resolutions within prescribed SLAs.
Key Responsibilities:
1)Incident and Problem Management:
- Execute incident and problem management support at the highest standards.
- Coordinate resolution with appropriate resolver groups, ensuring the shortest restoral times possible.
- Initiate timely escalations to specialized resolver groups within and outside SITA based on customer contracts SLAs.
2)Equipment Maintenance and Replacement:
- Manage the replacement of faulty equipment using spares, ensuring timely replenishment according to availability and sparing policy.
3) Team Management and Standards Adherence:
- Ensure the Service Operations team adheres to the highest working standards for incidents and problems.
- Provide guidance, support, and direct management to maintain service quality.
4)Proactive Problem Detection and Resolution:
- Proactively detect problems related to service and infrastructure operations.
- Conduct diagnostics and take ownership of service requests to ensure timely resolution.
5)Installation and Infrastructure Operations:
- Adhere to installation guidelines and industry best practices for quality service delivery.
- Utilize appropriate tools and equipment for installations, interventions, and repairs following Service Operations and Delivery guidelines.
6)Change Management and Configurations:
- Perform Change Management, Configurations, Design, and Implementation of supported Products & Systems.
7)Supplier Management and Reporting:
- Manage local suppliers providing services to SITA Service Operations centers.
- Report on services provided to management.
8)Analysis, Documentation, and Testing:
- Conduct analysis, definition, documentation, and testing of application & systems enhancements.
9)Onsite Support and Continuous Improvement:
- Provide onsite support during service cutover.
- Continuously identify and document lessons learned, known errors, and operational knowledge for improved services.
10)On-call Support:
- Be contactable for escalations and support on an on-call standby basis.
- Perform assigned tasks on a 24x7 shifts basis when required.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As a Junior Test Analyst, you will be contributing to SITA’s success by ensuring the software is verified and validated against the criteria set out in the functional and non-functional specifications by defining test cases and ensuring their execution. The position is based in Aldershot.
WHAT YOU WILL DO:
- Analyze the new feature request together with the scrum team and product owner and provide early suggestions to be considered for feature development
- Work with the Scrum team on day to day basis as a quality checkpoint for all development work.
- Design simplified but effective test cases and keeping regression test packs up to date with new and amended software or services.
- Maintain and run automation test scripts
- Create and capture all test documentations
- Suggest best practices to improve quality of the software.
- Help developers with automation test scripts.
- Highlight issues and risks at early stages to stakeholders.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
Our team develops integration solutions at airports into our AMS product. Our solutions also enable system integration between external parties. We follow new technology trends as much as possible while still providing integration into older technologies. We have a high-paced environment which requires quick turnaround. We follow Agile development principles and have a CI workflow. Our AIE integration platform is a messaging-based solution developed in IBM IIB/ACE.
We are looking for talented ACE developers keen on entering the airports industry and who are willing to learn about the industry. We are looking for developers who are willing to take guidance and grow in the airport integration space.
WHAT YOU WILL DO:
- Review integration requirement specifications, assess feasibility, contribute to design of the integration solution, and provide accurate development effort estimates.
- Develop integration services in IBM ACE
- You'll develop applications and services, applying standards for programming, naming, security, and performance.
- Create accurate and comprehensive unit tests for your code to prove correctness.
- Collaborate with 2nd level support from time to time to troubleshoot integration issues in production environments.
- Maintain integration solutions to keep them performing in accordance with technical and functional specifications.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
Our OptiFlight solution will be a key pillar in SITA’s contribution to a greener, more sustainable aviation through the enablement of flight and air traffic optimization.
Reporting to the OptiOps team lead, the Delivery and Support Expert is overall responsible for the following key activities:
- Onboarding and delivering contracted opportunities and trials :
- Set up the solution from end to end - from capturing customer requirements to delivery
- Provide training to end users (pilots) as needed
- Analyse the results and communicate with the customer
- Support commercial activities
- Provide expertise about the solution to validate the opportunities
- Provide support as requested during customer presentations
- Support airlines specific requests regarding the solution
- Provide support to help manage incidents: investigations and troubleshooting
You will interact with the various functions within SITA FOR AIRCRAFT such as Engineering & Technology, Product, and other colleagues across the company, located in 20+ countries (Canada, United-States, France, Switzerland, Germany, Singapore, United Arab Emirates, Spain...).
WHAT YOU WILL DO:
- Own technical project activities from beginning to final delivery
- Support airlines with internal communications (Dispatchers ATC, Pilots and Fuel Team)
- Follow up with airlines on the success of implementation
- Custom requests/analysis from the airlines
- Investigate on issue with application
- Manage Pilot communication (pilot notification/pilot webinar meeting)
- Manage handover to internal operation teams
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
Senior Specialist/Engineer Service Operations
Profession: Service Operations
Work Location: Asia Pacific-India-Gurugram
Schedule: Full-time
Description
We are seeking a highly skilled L2 Support Engineer with expertise in Azure Cloud Services, Kubernetes, Dynatrace, log file debugging in Kubernetes environments, and network protocols and routing in Azure. The ideal candidate will have hands-on experience with Azure live production systems of multiple integrated systems, and be responsible for providing second-level technical support to our clients, resolving issues related to cloud infrastructure, Kubernetes clusters, and network connectivity.
WHAT YOU WILL DO:
•Provide second-level technical support to clients, addressing issues related to Azure Cloud Services, Kubernetes clusters, and network connectivity.
•Utilize Dynatrace and other monitoring tools to proactively identify performance bottlenecks and potential issues within the infrastructure.
•Perform log file analysis and debugging in Kubernetes environments to troubleshoot and resolve issues effectively.
•Take ownership of minor configuration issues and implement necessary fixes to ensure optimal performance of services.
•Restart pods and troubleshoot Kubernetes resources to resolve incidents and minimize downtime.
•Troubleshoot network connectivity issues in Azure environments, including investigating routing problems and ensuring proper network configurations.
•Collaborate with other teams, including development and DevOps, to escalate complex issues and coordinate resolution efforts.
•Document troubleshooting procedures, solutions, and best practices for future reference and knowledge sharing.
•Stay updated on the latest trends and advancements in cloud computing, Kubernetes technologies, and network protocols to continuously enhance skills and knowledge.
•Automate deployment, scaling, and monitoring of applications using Kubernetes manifests or Helm charts.
•Manage Docker containers and images across multiple environments.
•Integrate Kubernetes and Docker with CI/CD pipelines for continuous integration and delivery.
•Strong Knowledge of Linux along with proven experience in Installation, Configuration and troubleshooting of LINUX based environments.
•Set up monitoring and alerting for Kubernetes clusters and Docker containers using tools like Prometheus, Grafana or Dynatrace.
•Good Understanding of Database (SQL Server DBA activities, experience with SQL queries, functions, and stored procedures).
•Experience in writing Scripts to handle complex automation / administration using Shell, Perl, Python scripting.
•Experience with networking and web standards such as DNS, DHCP, TCP/IP, HTTP, SSL/TLS/SSH, PGP.
•Ability to articulate complex technical topics clearly and concisely to both business and technical audience in both written and verbal form.
•Excellent documentation skills with an eye for attention to details.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As a Business Operations Manager, you will collaborate closely with product portfolio leaders to define operating plans, track performance against targets, manage risk / privacy requirements and drive executive reporting. Leveraging your experience in managing and growing businesses, you will play a key role in elevating our thinking from tactical execution to strategic management, driving the organization towards long-term success.
WHAT YOU WILL DO:
- Strategic Thinking: Lead efforts to transition operational thinking from tactical to strategic. Decide how to organize to ensure we are driving the execution of our strategic plans, while meeting all corporate reporting/compliance requirements, efficiently.
- Operating Plan Definition: Collaborate with portfolio managers and other key stakeholders to define comprehensive portfolio operating plans aligned with strategic priorities.
- Performance Tracking: Develop and implement mechanisms for tracking performance against operating plans, including key performance indicators (KPIs), milestones, and targets.
- Operational Efficiency: Identify opportunities to optimize operational processes and improve efficiency, driving initiatives to streamline workflows and enhance productivity.
- Executive Reporting: Prepare regular executive-level reports and presentations to communicate business performance, highlight key insights, and provide actionable recommendations for decision-making.
- Cross-Functional Collaboration: Engage with stakeholders, including senior executives, portfolio managers, and business partners, to align strategic priorities and drive consensus on operational plans and initiatives.
- Risk Management: Identify potential risks and challenges to the execution of operating plans and develop mitigation strategies to ensure business continuity and minimize disruptions.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
About You
You have exceptional expertise in media relations, copywriting and editing, capable of crafting compelling content across diverse platforms to implement not only global marketing campaigns but also outstanding pieces of content to share with media. With a demonstrated ability to create and optimize digital content, you have a proven track record of significantly enhancing online presence and capturing the attention of target audiences. Your rich background in external marketing communications within large, complex multinational organizations positions you as a valuable asset to drive SITA global marketing campaigns. You possess a strong sense of urgency, remarkable project management skills, and native-level English proficiency, with an ability to collaborate with cross-functional teams.
About Us
We are a dynamic and collaborative team of marketing professionals, driven by innovation and a shared mission to future-proof SITA’s strategic positioning in the ever-evolving landscape of marketing and transform the way the industry engages with their customers. Just as 2024 will be a pivotal year for us, we too are at the forefront of a transformative journey. As we accelerate our growth in the wake of the post-pandemic recovery, with sustainability as our guiding star, we're set to propel our efforts to record heights. In 2024, we stand ready to execute strategies that will chart the course for our marketing trajectory in the years ahead.
SITA | About us
About The Role
You will be responsible not only for external media marketing communications and awareness campaigns (including technology, and sector brand campaigns) but also to conceptualize and produce media stories and content. Through your experience and insight, you will position SITA as an innovative digital leader in the travel and transport industry and mobilize our customers and employees around that vision increasing our overall brand awareness. You will also work closely with our business units, corporate support functions, and sales geographies in shaping their messaging towards the market.
Your Responsibilities
Content Development and Marketing Campaigns
- Co-create content around technology solutions for SITA with all Business Units.
- Contribute to marketing programs including content support and strategies for regional and or portfolio digital campaigns, events.
- Leverage diverse communications channels on/offline delivering data-driven marketing and communications campaigns.
- Create, curate, and manage high-quality content (including websites, blogs, social media, and marketing collateral) that resonates with the target audience, strengthening the integrity of SITA’s reputation, brand and positioning, and actively managing brand compliancy.
- Ensure all content meets the highest quality standards. Utilize your exceptional editing skills to guarantee accuracy, consistency, and alignment with SITA's messaging and brand guidelines.
- Contribute to the media relations strategic objectives including media activities, event strategy, announcements etc.
Project Management of Marketing Campaigns
- Monitor and measure marketing campaign performance against defined KPIs to identify opportunities for improvement.
- Manage community engagement that resonates with our target audiences and increases participation through comments, discussions, and social media sharing, while significantly boosting SITA's online presence.
- Ensure all content meets the highest quality standards. Utilize your editing/proofreading skills and project management abilities to deliver accurate, consistent, content alignment with SITA's messaging and brand guidelines.
Global Media Relations
- Create, conceptualize, and curate high-quality content press releases that resonates with the target audience, showcases the organization's expertise, and supports key messaging.
- Monitor and analyze media performance, including traffic, engagement, and feedback. Use data-driven insights to optimize media content and enhance its impact.
- Continuously improve the generic media and air travel media reach and effectiveness in conveying the organization's messages and values.
- Contribute to the media relations strategic objectives including media activities, event strategy, announcements etc.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
Provide field operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs). Perform onsite interventions as a result of a Service Desk request as soon as possible and within the terms of the customer contract and SLAs.
WHAT YOU WILL DO:
- When required act as the customer SPOC and co-ordinate the scheduling of the onsite intervention with Customer's internal resolver groups and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.
- Carry out local repairs of faulty equipment and services to the highest standards and co-ordinate the resolution with the appropriate resolver group.
- Ensure shortest possible repair cycle by initiating the timely return of faulty SITA and Customer equipment according to the customer maintenance contract and SLAs and monitoring closely the replacement of faulty items and spares.
- Manage the replacement of faulty equipment through the use of spares and ensuring the timely replenishment the spare according to prescribed availability and sparing policy.
- Adhere to installation guidelines and industry best practices in order to deliver quality Field Operations.
- Use the appropriate tools and equipment to perform the installation intervention and repairs in accordance with the Field Operations guidelines and instructions where provided.
- Reporting and escalating all observed problems to proper SITA operational escalation points.
- Carry out preventive maintenance of equipment in accordance with agreed schedules and to manufacturer specifications.
- Perform tests on hardware and software components and be responsible for the co-ordination of local acceptance testing with Customers and 3rd parties. - Complete AVMA Daily Diary accurately and on time.
EXPERIENCE
- Minimum 3+ year's experience in onsite support activities and repairs of PCs Printers and LAN WAN equipment.
- Must have dealt directly with external customers delivering to SLAs.
- Experience of working at Customer locations.
- Understanding and the ability to install and configure servers and workstations (Microsoft/Unix/Thin Clients) including operating system software to component level.
- Installation and configuration of end user applications and software.
- Understanding of WAN infrastructures and data communications technologies such as DSL ISDN Leased Lines IP VPN Frame Relay ATM.
- Knowledge and understanding of VSAT required for some regions.
- Minimum Diploma / Certificate in Computer Science Electronic Engineering or equivalent country IT qualification.- Working towards CompTIA A+
- Good conversational English knowledge
Work Location: Koh Samui Airport. This role requires the successful applicant to work on shift schedule and during weekends and public holidays. Transport, meal and Shift allowance also provided.
You will play a critical part in the SITA Sustainability & CSR team, with the responsibility to ensure SITA’s compliance against ESG standards such as CSRD (Corporate Sustainability Research Directive), ISSB, and EU taxonomy applicable in the coming years. You will contribute to getting those standards being applied across SITA’s organization and value chain trained and reporting upon accordingly. You will connect with individuals at all levels, influencing various stakeholders support the strategic plan in answer to the ESG materiality topics and mandatory reporting.
Why Join Us
We have a strong commitment to sustainability and responsible business practices that create meaningful impact on our people, our industry, broader society, and the environment. At SITA, we work towards our SBTi commitments to reducing our carbon footprint and supporting the aviation industry in meeting its own environmental commitments. Diversity, Equity and Inclusion are at the core of our values, and we actively contribute and engage with local communities around the world.
Making a positive impact on our industry, society, and environment is your motivation. You are adept at translating ESG regulations and standards into actionable plans. You center on stakeholders to deliver results. You are recognized for your knowledge in ESG frameworks. Data and stakeholder management are your forte and you orchestrate with ease both internal and external partners.
What You Will Do
Reporting and Data Collection
- You will assist the CSRD Project Manager in the following activities to ensure compliance with CSRD and any other sustainability standards applicable to SITA in the coming years
- Manage ESG data collection, maintenance, and quality assurance processes to ensure accurate and reliable reporting, with focus on carbon accounting and quantification of embodied and operating emissions under GHG Protocol and PCAF methodologies.
- Conduct thorough research and analysis of ESG data at the asset level, proposing innovative solutions and identifying key trends.
- Assessing SITA inbound and outbound materiality impact on ESG topics
- Assessing gaps and providing recommendations for each topical and SITA-specific material topic
- Supporting the ESG strategy implementation embedding the SITA ESG Material topics
- Supporting the Sustainability Reporting Manager, in the Finance team, to produce annual CSRD reporting and meet compliance requirements.
- Develop insights to reduce carbon footprints and enhance sustainability in the air transportation industry.
- Stay abreast of technological and regulatory developments, grants, incentives, and market trends relevant to ESG investments in aviation.
Internal Communications
- Collating and formatting documentation to present to wide audiences internally andexternally
- Support in development of webcast presentations, internal communication materials, and educational materials
- Collaborate internally and externally, align ESG goals, and maintain transparent communication.
You will play a critical part in the SITA Sustainability & CSR team, with the responsibility to implement and report on SITA environmental commitments, including Science Based Targets initiatives (SBTi), and to help embed sustainability into SITA strategy and operations. You will connect with individuals at all levels, influencing senior leaders across the business to act effectively across all our ESG materiality topics. Your work will support delivery of environmental, social and governance benefits for SITA, its employees, customers, suppliers, industry, and communities.
Why Join Us
We have a strong commitment to sustainability and responsible business practices that create meaningful impact on our people, our industry, broader society, and the environment. At SITA, we work towards our SBTi commitments to reducing our carbon footprint and supporting the aviation industry in meeting its own environmental commitments. Diversity, Equity and Inclusion are at the core of our values, and we actively contribute and engage with local communities around the world.
Making a positive impact on our industry, society, and environment is your motivation. You are adept at translating environmental standards into actionable plans. You empower stakeholders to deliver results. You are recognized for your knowledge and expertise in environmental reporting frameworks and footprint reduction. You have an excellent ability to assess reporting requirements and translate them into relevant KPI, metrics and targets serving both regulations and business imperatives, while driving the change it involves. Stakeholder management is your forte and you orchestrate with ease both internal and external partners.
What You Will Do
As a Senior Sustainability Consultant, you will lead the following activities:
- Drive the implementation of the sustainability and CSR strategy, and associated initiatives aligned with the company's values, goals, and international standards.
- Collaborate with key partners for double materiality assessments, ensuring understanding and effective action on sustainability risks and opportunities.
- Continuously engage with internal and external stakeholders to gather feedback, report and prioritize the most relevant CSR issues.
- Ensure awareness of latest CSR regulations, guidelines, and best practices.
- Act as an advisor for best practices and processes for items related to sustainability & CSR.
- Support definition and data collection across all relevant KPIs for our sustainability and CSR activities and outcomes, with regular internal and external communication.
- Support data collection for GHG emissions (scope 1, 2 and 3), ensuring data is relevant, consistent, accurate, and audited.
- Support development of our GHG emission reduction plan across locations and business units.
- Support development and maintenance of our reporting platforms.
- Collaborate with business units across the organization for planned or ad-hoc sustainability and CSR reporting projects.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As a .NET Software Developer, you will play a pivotal role in designing, developing, and maintaining specific modules within applications or systems, utilizing both established and cutting-edge technology platforms. Your responsibilities will encompass writing and delivering code for features and modules, debugging existing code, and offering technical guidance to fellow developers, including SITA Permanent and Offshore Partner Resources. With a direct reporting line to the Manager of Software Development, you will be an integral member of the Central Integration team, contributing to the innovation and seamless operation of our software solutions.
WHAT YOU WILL DO:
- Develop, maintain, and support the software components of the existing application, ensuring their reliability and optimal performance.
- Write and deliver high-quality code for new features and modules. Debug existing code and modules, providing effective solutions to enhance overall system robustness.
- Offer technical guidance and mentorship to less experienced Developers, fostering a collaborative and knowledge-sharing environment.
- Develop and validate estimates for technical work, contributing to effective project planning and resource allocation.
- On an as-needed basis, assign and allocate defects to less experienced Developers, ensuring a streamlined and efficient defect resolution process.
- Actively participate in the analysis of requirements, playing a key role in designing new application and system features to meet evolving business needs.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
This is an exciting opportunity to become an integral part of an experienced and smart SITA GNCC team. The role is a Sr. specialist role, responsible for operational fault management for SITA-managed LAN / WAN & security solutions. An ideal candidate will be monitoring and managing the airport LAN/WAN, Network Security along with local and wide area networks for the SITA customer environment to ensure maximum uptime.
The role includes Level 2/3 technical support, troubleshooting, configurations, documentation, network optimization and management of the LAN/WAN/ Security infrastructure, The candidate will also maintain and upgrade existing systems as necessary. The ability to work in a complex networking environment is also preferred.
You will be apart of an excellent and innovative team , reporting to the Senior Manager Service operations.
What You Will Do
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Responsible for Network troubleshooting including LAN, WAN & Security domains
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Responsible for responding to technical support calls from SITA customers.
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Implementation, Deployment, L2/L3 Support for network devices, LAN, WAN, Firewall, Network troubleshooting/ configuration etc.
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Troubleshoot & resolve highly complex customer network & security issues
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Experience in troubleshooting Cisco routers, switches & firewalls (ASA, Palo Alto)
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Handling CISCO L3 and L2 Devices
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Strong working knowledge of Datacenter switching e.g., Cisco Nexus, ACI.
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Strong working knowledge of the following routing protocols: BGP, OSPF; and optional for EIGRP, RIP.
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Experience in using WAN circuits, e.g., Metro Ethernet, MPLS. VPLS, IPLC etc.
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Strong working knowledge of IP, IPsec, and VPNs.
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Responsible for delivering complex Maintenance and Monitoring activities for different customers.
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Provide L3 Incident Management support through the IC role in case of the main crisis.
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Ensure service continuity by reducing the impact of a disaster or major failure through operational validation of the designed
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Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
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Experience in network automation through scripting languages such as Python Ansible, Jason etc. is a plus.
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Monitor performance and ensure system availability and reliability
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Monitor system resource utilization, trending, and capacity planning
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Ensure that assigned infrastructure at the client site is configured, installed, tested and operational.
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Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
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Managing and maintaining the operational integrity of the company's security and data networks and will be required to respond to incidents and alerts and provide occasional out-of-hours technical support.
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Leverage knowledge articles to investigate and resolve second-line support calls assigned
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Provide remote support to SITA clients.
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Identify the root cause of incidents and problems. Prepare RCA for business-critical incidents and downtime
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Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
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Schedule updates for customer services.
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Perform troubleshooting and incident management for high-priority issues and ensure that they are resolved within the timeframes set by service level agreements.
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Handle customers’ technical enquiries as well as service-related enquiries.
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Provide insights and recommendations regarding customers’ networks and their optimization.
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Support knowledge sharing and training, both internally and with customer teams.
EXPERIENCE
- At least 7+ years of experience in the Information Technology / Telecom Industry.
- Strong customer focus, able to respond quickly and effectively to customers’ requests, and able to adapt to a fast-changing customer landscape and challenges.
- Must have experience to work in a 24*7 support environment.
- Hands-on experience with monitoring, Network diagnostic and analytics tools
- Experience working with virtual and remote team members and stakeholders
- Excellent analytical and problem-solving abilities.
- Excellent data presentation and reporting skills.
- Working Experience on enterprise customers projects: Network & Security Solutions
- Must have a strong understanding of Firewalls Architecture with hands-on experience.
- Must have strong experience with Complex Routing & Switching Environments
- Must possess strong experience with Virtualization Technologies
- Good problem-solving skills
- Good at organizing and multitasking
- Able to explain technical problems in simple terms
- Strong troubleshooting and problem-solving skills
- Experience in implementing network patches
- Degree or equivalent experience in Engineering, Computer Technologies, or Business
- Change management/ Project Management knowledge (ITIL knowledge is a plus)
- Proficiency in English is a must, and knowledge of French/Spanish and/or German is considered an asset
One or more additional certifications are required:
- CCNA, CCNP
- JNCIA
- PCNSA/E
- Cisco 300-415 ENSDWI
- ITILV4
Tech Stack:
MPLS IPVPN, SDWAN VERSA, Viptela/Cisco, Network Boost, Riverbed, Z-Scalar, Voice - IP Telephony & security, routing protocols such as OSPF, EIGRP, BGP, RIPV2, MPLS, MPLS VPN, VoIP, ISDN DDR, Dial Solutions (PPP/L2F), Switching, DSL, IPSEC, GRE, Tunneling, Underlay & Overlay protocols. Cat2900 series, Cat3550/3650 series, Cat3750, Cat4500, Cat6500 series, Nexus switches, Wireless LAN, Palo alto, NEXUS, ACI
WHAT WE OFFER:
SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
🏡 Work Flexibility: Work from home up to 2 days/week (depending on your Team's needs).
You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager.
🌿 Employee Wellbeing: Employee Assistance Program (EAP) provided by SITA is a yearly free service for practical advice in any part of your life.
🤓 Professional Development: Unleash your potential with our training offers via Coursera!
🌎 Flex-location: Benefit for 30 working days from anywhere around the world each year!
🙌🏽 Competitive benefits according to the local market
SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.
About you
You are an ambitious young professional ready to elevate your career and leave a lasting impact within a global-scale company. You seek interesting challenges and diverse ways to expand your expertise. Highly self-driven and naturally organized, you possess a knack for data and analytics.
Your flexibility and ability to think strategically sets you apart. You are eager to grow and develop new skills, yet you have already proved to work well in a demanding environment.
About us
We are a highly diverse, collaborative, and entrepreneurial team on a mission to strengthen and future-proof the strategic positioning of SITA – and transform the air travel and transport industry in doing so. This is a pivotal time for us, as we accelerate our growth on the back of the industry’s post-pandemic recovery whilst continuing to take sustainability and innovation to the best-ever levels.
About the role
As part of the Market & Competitive Intelligence team, you will collect critical data, perform in-depth analysis, and deliver meaningful market insights. But it is not just about crunching numbers. Your role is pivotal in shaping business decisions and making a tangible impact. It is also about collaborating closely with stakeholders and enabling data-driven decisions. As a key player, you will be expected to convey complex analytics concepts in a clear and concise manner.
Your responsibilities
- Gather and interpret data to provide meaningful findings, facts and analyses that improve our competitive positioning on deals and enable strategic decisions.
- Research and identifying information sources, both internal and external, to gather relevant data about the business, wider industry, and market.
- Suggest and perform appropriate research projects to enhance our grasp of the external marketplace, providing actionable recommendations for the business.
- Engage and collaborate with business stakeholders to collect and understand critical needs.
- Develop market and ATI (Air Travel Industry) understanding through ongoing research efforts to provide a comprehensive market perspective.
- Collaborate with team members to offer requested support and meet project deadlines effectively.
Lead Software Developer
As a lead software developer you will be accountable for leading projects related to our digital future exploration involving technologies like IoT, Digital Twins, AI, Mixed Reality, etc. You will be responsible for all aspects of solution engineering and delivery of solutions,
Reporting to the Director Principal Architect, you will be a part of the innovation team responsible for managing the technical design development and maintenance of applications and systems using existing and emerging technology platforms.
At SITA, we achieve more, together. Are you ready to join us?
What you will do
•Drive technical leadership in support of the program vision and objectives in solving industry problems.
•Investigate and explore how emerging technologies and startups can benefit the travel industry.
•Lead design thinking ideation workshops with customers, suppliers, and subject matter experts to find new opportunities.
•Present, evangelize, and collaborate across SITA, customers, open-source communities, and industry groups.
•Engineer solutions by gathering and analyzing user/business system requirements, conferring with end users, and studying systems flow, data usage, and work processes.
•Writes and delivers complex code and modules for new features debugs existing code and modules and as the ''technical lead'' guides less experienced developers, FTEs Contractors, and offshore Partner Resources on such activities.
•Participates in the development of coding practices guidelines and all technical processes and ensures they are followed by less experienced developers.
•Owns the assignment and allocation of defects to appropriate Developers for fixing.
•Participates in gathering, managing, and analyzing requirements to design new applications and system features.
•Create distributed systems out of microservices and front ends using mobile and responsive web interfaces.
•Establish continuous delivery pipelines and build tools to fully automate deployment, testing, delivery, and management of development, QA, and production systems on our cloud platform.
•Develop software solutions by gathering and analyzing user/business system requirements; conferring with end users; studying systems flow, data usage, and work processes; investigating problem areas; conducting live iterative experiments to validate the effectiveness of assumptions.
•Troubleshoot and take ownership of issues in our development, test, and production environments Including performance optimization and continuous tuning.
•Continuous learning and evaluation of the latest development methods, tools, and technologies.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As Manager Service Level & Supplier Management you will negotiate and agree contracts with telecom suppliers in the Asia-Pacific region (Internet Suppliers, Network suppliers or Integrators, Telecommunication Carriers and Airport Authorities) and manage them through their lifecycle. Ensure compliance to Purchasing policy as well as adherence to agreed supplier operational processes and best practices. Own commercial and contractual relationship with telecom suppliers and manage supplier performance. Obtain value for money from suppliers and contracts. Be the central point of expertise for Telecom sourcing in the Asia-Pacific region.
Reporting to the Director Purchasing, you will be a part of the Finance team.
WHAT YOU WILL DO:
- Source services as required by the sales teams or the product management organization.
- Support sales teams with service information and coordinate bid opportunities with suppliers.
- Manage, track, measure and monitor the status of all sourcing and contract negotiations activity.
- Manage supplier contracts and other legal agreements for compliance.
- Ensure compliance with contract approval process and adherence to contract standards.
- Generate cost savings and cost avoidance through good negotiation skills, re-negotiation / re-rating of installed base and competitive sourcing practice (RFP...)
- Monitor and review supplier performance, relationship and competitiveness.
- Assist in establishing supplier Service Level Agreements and metrics dashboard.
- Review and evaluate suppliers Service Level Agreements to identify areas of improvement.
- Maintain up to date supplier products and services portfolio catalogue in Supplier Knowledge Database
- Maintain a process for dealing with contractual escalations or contractual disputes, and ensure all contractual escalations and contractual disputes are resolved in a timely and effective manner.
- Ensure that all supplier processes are consistent and interface to all corporate supplier strategies, processes, and standard terms and conditions.
- Seek and provide information from suppliers for improvements in products and services.
- Establish and maintain effective working relationships with other employees, key stakeholders, executives and vendors.
- Oversee / manage supplier escalation process, ensuring that all stakeholders are kept informed from inception to resolution.
- Assist SITA project teams on recommendation of desired vendor solutions for SITA customers, giving expertise in supplier qualifications.
- Support the regional Business Units for customized deals.
- Manage operational performance review for our top and critical suppliers in the APAC region.
- Ensure SITA efficiency at airports by supporting airport solution and partnering with airport authorities and airport suppliers in the APAC region.
PURPOSE
KEY RESPONSIBILITIES
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As Business Development Manager you will manage a team on and offshore, acting as the Head of Commercial Telecoms B2B on behalf of Heathrow Airport Limited. You will lead the business strategy and team members working on the existing portfolio of products and will grow the business with new products and services year on year up to a >10m pa business.
You will drive and shape the sales/account strategy to achieve the targeted revenue in line with the Heathrow Commercial Telecoms strategic plans and manage performance of the sales objectives both personally and across the team.
WHAT YOU WILL DO:
- Manage financial performance against Company Business Plans and undertake Revenue Reconciliation.
- Agree Commercial Product Business Plans and review performance against each.
- Review service performance for Commercial Products and ensure alignment with Project Services and Commercial Services delivery.
- Maintain performance in delivery of Commercialization Services.
- Ownership of the monthly Commercialization Review Board.
- Agree Commercialization Services Operational Manual and Innovations Roadmap.
- Accountable for Commercialization Services Monthly Report, Commercialization Innovations Roadmap Report, and Commercial product price list.
- Provide support with the management of effective operational contractual and commercial governance.
- Awareness of all activity across the business with the Supplier.
- Responsible for monitoring and ensuring delivery of continuous improvement against plan.
- Responsible for supplier consolidating performance tracking measures including scorecards, SLA performance reporting, relationship feedback, improvement plans, supplier maturity plans and cost driver modelling.
- Day to day Supplier Relationship owner.
- Provide support with the creation of future Supplier Strategies with analysis, stakeholder input and feedback to identify opportunities to improve service.
- Support the Sales Development Plan and drive implementation in line with overall strategic approach of the business.
- Protect and extend existing products and services in line with Heathrow Commercial Telecoms Business Plan. This includes both annual revenues as well as continued improvements in customer engagement processes via both the onshore and offshore account team.
- Be personally responsible for a number of large accounts, annual revenue and overall customer satisfaction and relationships.
- Own the monthly reporting of key performance metrics related to Commercial Telecoms sales and accounts.
- Act as single point of contact for escalations from sales team members.
- Support account team members towards promoting value and benefit of Commercial Telecoms solutions and portfolio.
- Manage, coach and mentor the account team towards a stable growth and high level of customer loyalty.
- Contribute to the team’s overall innovation agenda with constructive ideas and solutions.
- Lead the Marketing and Product managers activities of the overall team.
- The role will require extensive relationships and understanding of Heathrow and SITA process owners and key stakeholders.
Senior Specialist/Engineer Service Operations
As a senior specialist / Engineer service operations, your main responsibility is to ensure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers. Perform all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first class support activities.
Reporting to the Senior Customer Success Manager you will be part of GEO Service Management team responsible for providing the highest level of Service Operation availability ensuring Systems and Products are properly configured and maintained.
WHAT YOU WILL DO:
•Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).
•Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations.
•When required act as the customer SPOC and coordinate the scheduling of intervention with the Customer's internal resolver groups and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.
•Ensure the shortest restoral times possible initiating the timely escalations to specialized resolver groups inside and outside SITA according to the customer contracts SLAs and monitoring requirements.
•Manage the replacement of faulty equipment through the use of spares and ensure the timely replenishment of the spare according to prescribed availability and sparing policy.
•Proactively detect problems related to service and infrastructure operations and delivery services conduct diagnostics and provide service request ownership to ensure the resolution of customer problems.
•Adhere to installation guidelines and industry best practices in order to deliver quality service and infrastructure operations.
•Use the appropriate tools and equipment to perform the installation intervention and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided.
•Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations.
•Perform Change Management Configurations Design and Implementation of the supported Product & Systems.
•Manage local suppliers in the provision of services for the SITA Service Operations centres and report on services provided to management.
•Conducts the analysis definition documentation and testing of application & systems enhancements.
SME Security
As an SME for network security, you will be part of Security tower led by Cyber Security Technical Lead, working on proactive network maintenance, providing operational support to local teams and global command centres, work and collaborate with design and deployment teams, engage with customer and provide bespoke solutions. Assist in implementing and improving working processes and procedures. In this role you will provide the highest level of Service Operation availability, ensuring Systems and Products are properly configured and maintained. You will be accountable for the delivery and execution of agreed Statement of Work for customer locations, by monitoring and coordinating all actions required to deliver the service. Such deliveries may be part of a project roll out for single customer or a collection of organic growth orders placed by multiple customers.
Reporting to the Head of Technology, you will be a part of the technology team responsible for assuring SITA's competitive strength and business growth through the highest quality performance of all Cyber & Network Security activities at Heathrow in airport and at their premises.
At SITA, we achieve more, together. Are you ready to join us?
What You Will Do
Provide proactive maintenance & operational support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
- Ensure the correct functioning and maintenance of all internal and external systems and products
- When required, act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's, internal resolver groups, and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.
- Participate and Coordinate on the adoption of new services or improvements over existing capabilities including automation strategies
- Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups
- Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs and monitoring requirements
- To ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance, support and direct management.
- Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems
- Support the senior team members in the management, reporting, and co-ordination of day-day tasks during absence of the Technology Lead.
- Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided
- Report and escalate to the next level those problems which cannot be fixed
- Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations
- Perform Change Management, Configurations, Design and Implementation of the supported Product & Systems
- Manage local suppliers in the provision of services for the SITA Service Operations centres and report on services provided to management.
- Continuously identify and document lessons learnt, known errors and operational knowledge for improved services
Who You Are
- Technical knowledge and background required (Telecommunications and Service Management)
- Any other vendor professional certifications to professional level (Palo Alto or Fortinet Preferred)
- 3+ years’ experience in technical domain
- 3+ years’ experience in Customer Service, preferably in a global organization and Service Provider environment
- Experience in IT Service Management processes and concepts
- 3+ years’ experience as a Systems Engineer/Administrator responsible for support activities involving LAN/WAN/Firewalls/Security equipment.
- Must have dealt directly with external customers delivering to SLAs.
- Customer Service, pro-activeness and ownership attitude and sense of service to support customers and own their issues until resolution to their satisfaction
- Ability to support and configure Firewalls – PaloAlto preferred
- Knowledge and understanding of Cisco LAN and WAN network
- Knowledge and understanding of Cisco NCS, ACI, Nexus 9K
- Ability to work under pressure and to deal with multiple tasks
- Analytical capabilities to spot trends via data analysis.
- Analytical capabilities to continually improve efficiency
- Knowledge of ITIL and Service Management practices and procedures
One or more skills/experience (desirable):
- Experience of working in the Airport/Airline industry
- Experience of working with Automation (desired)
- Knowledge and experience of PaloAlto firewalls
- Knowledge and experience of Cisco LAN & WAN architecture
What We Offer
SITA’s workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues who’ve been working here for decades collaborate with those just out of college and early in their careers. SITA is a place of change and constant improvement, where we're always pushing ourselves to find better ways of doing things: smarter, quicker, easier, for us and our customers and for their customers too.
And we offer all the good stuff you’d expect like holidays, bonus, flexible benefits, medical policy, pension plan and access to world class learning.
Welcome to SITA
SITA is the world’s leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry. We apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport.
We design, build, and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities?
About you
You are an ambitious professional ready to elevate your career and leave a lasting impact within a global-scale company. You seek interesting challenges and diverse ways to expand your expertise. Highly self-driven and naturally organized, you possess a knack for data and analytics.
Your flexibility and ability to think strategically sets you apart. You are eager to grow and develop new skills, yet you have already proved to work well in a demanding environment.
About us
We are a highly diverse, collaborative, and entrepreneurial team on a mission to strengthen and future-proof the strategic positioning of SITA – and transform the air travel and transport industry in doing so. This is a pivotal year for us, as we accelerate our growth on the back of the industry’s post-pandemic recovery whilst continuing to take sustainability and innovation to the best-ever levels. It is also the year in which we will take critical strategic choices that will set our trajectory towards reinventing the travel and transport industry.
About the role
In this role, you will collect data, perform in-depth analyses, and deliver compelling business presentations to top executives. But it is not just about crunching numbers. Your role is pivotal in shaping business decisions and making a tangible impact. It is also about collaborating closely with stakeholders and transforming information into strategic insights. As a key player in the Strategy and Innovation team, you will be expected to convey complex analytics concepts in a clear and concise manner. You will be a catalyst for change and success.
Your responsibilities
· Lead work streams within C-level strategy and innovation projects.
· Research and identify information sources, both internal and external, that provide new insights about the business, industry, and market.
· Suggest, structure and conduct quantitative and qualitative analyses.
· Interact with business stakeholders to anchor and quality control results.
· Build close relationships with internal and external business stakeholders.
About The Role
Join us in the SITA Lab, SITA's strategic technology research arm, where we explore new innovations that will transform travel through real-world trials involving emerging technologies. This position will lead projects related to our digital future exploration involving technologies like AI, Digital Trust Networks, IoT, Digital Twins, Mixed Reality, etc. SITA Lab innovates in collaboration with airlines, airports, SITA stakeholders and technology specialists globally.
As Solution Architect you will be responsible for ideating and designing demos, prototypes and MVPs in close interaction with our customers. You will build a strong customer network for early validation of ideas, and you will use your internal SITA network to support the evaluation of the technical and business feasibility of ideas. You will also research emerging technologies and evaluate their potential benefits for SITA and the Air Traffic Industry.
What You Will Do
- Investigate emerging technologies and startups to benefit the travel industry.
- Lead design thinking workshops to identify new opportunities with customers, suppliers, start-ups and experts.
- Design end-to-end blueprints co-innovating with customers and aligning with SITA capabilities.
- Oversee the architecture design of demos, prototypes and proofs-of-concepts, ensuring technical scope is documented and understood by all parties.
- Provide design leadership for developers and stay current with evolving technologies.
- Effectively communicate with customers, third parties, and internal stakeholders to ensure solutions meet stakeholder needs, stay current with evolving technologies, and lead cross-functional teams in designing innovative solution blueprints
- Travel will be required for 25% - 50%
Network Cloud & Security Solution Engineer Manager
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
The Network, Cloud, and Security Solution Engineer Manager at SITA plays a critical role in shaping the company's technology planning strategy and influencing design decisions within our suite of solutions, all of which are intended to cater to the business needs of our diverse customer base. This role involves acting as a trusted advisor, offering guidance, support, and expertise during the proposal, implementation, and deployment phases of both new and existing product developments. Your inputs are crucial in ensuring that our customer solutions are effectively customized and optimized.
As a Solution Engineer, your role encompasses understanding complex technical landscapes and providing informed leadership in the realms of network, cloud, and security. You will leverage your expert knowledge to advise on best-fit technologies and services that can address our customers' unique needs. Your contributions will be instrumental in steering our technology roadmap in line with emerging trends. Your goal is to maintain the innovative, secure, and effective nature of our solutions, ensuring we stay ahead of the curve and continually offer value to our customers.
In essence, your role is not just about collaborating; it is about influencing, guiding, and driving the technical aspects of our solutions in a manner that champions customer satisfaction and enhances SITA's reputation as a leader in network, cloud, and security solutions.
At SITA, we achieve more, together. Are you ready to join us?
What you will do
- Technical Qualification and Proposal Ownership: This role involves providing comprehensive technical qualification and taking ownership of the technical aspects of proposals presented to clients. This requires deep understanding and continuous learning of current, new, and evolving technologies as well as proficiency with SITA's diverse solution portfolios.
- Solution Design and Coordination: The Network, Cloud & Security Solution Engineer is responsible for designing and coordinating the development of both standard and complex solutions, which could involve multiple parties internally and externally. This includes selecting and managing third-party vendors to ensure customers' specific requirements are met.
- Customer Engagement and Product Promotion: The role includes promoting SITA by providing customers with comprehensive, up-to-date information about current products, product enhancements, and new solutions. This is achieved through customer meetings, workshops, and other engagement channels. The Engineer should ensure designs are efficiently implemented 'Right the First Time' (RFT) and can be supported operationally.
- Collaboration and Idea Sharing: Collaborating with colleagues to gain and share ideas, knowledge, and opportunities is key to this role. By fostering a culture of knowledge exchange, we can drive innovation and collective growth.
- Staff Leadership, Mentorship, and Training: A significant part of this role involves leading, mentoring, and coaching team members. Organizing technical training and facilitating certifications on the products and technologies that support the Air Transport Industry (ATI) is vital.
- Pre-contract Support: The Network, Cloud, and Security Solution Engineer Manager supports account teams or competency centers during pre-contract phases with insightful technical designs and advice. This helps to ensure a smooth qualification, proposal, and contract process.
- Strategic Account Development: This role entails active participation in the development of technical account strategies alongside the sales team, aiming for maximum account penetration and long-term commercial benefits for SITA. The Engineer's technical expertise can help drive sales success and customer satisfaction.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As a Service Solution Designer, you will act as the point of contact for SITA's Operation in providing bid support to all Products and Services Solution Lines opportunities ranging from standard to large and complex bids across the regional geographies. Also support the design, costing and documentation for customer propositions and amended programs from supplied specifications in accordance with agreed standards.
You will be responsible to ensure the agreed operations model is reflected in the operations solution.
WHAT YOU WILL DO:
- Represent SITA operational functions actively in the bid management process assisting with customer-facing communications when required.
- Study and qualify Customer requests for operational services (e.g. RFP requirements).
- Design and cost the operational solution for standard, non-standard, and complex opportunities in the area of Customer Service and Operations i.e. Service Desk, Service Operations, Service Management, etc.
- Work with different teams to ensure that the cost model is in line with the proposed operational solution and that the operational assumptions and risks (e.g. exposure to SLA requirements) have been identified, updated, and mitigated accordingly.
- Provide appropriate variations to the standard texts in customer-facing proposals and contractual documents for the services defined and agreed in the operational solution. These will include service options, service levels, and any variations in services required to meet the needs of the customer and/or specific to any country or location.
- When required, support the definition and issue of RFPs to Service Partners (following the appropriate engagement processes), and select and negotiate appropriate contracts and service levels with these Service Partners.
- Document the operational solution to ensure that it is Service Transitioned as per the designed operational solution and the agreement reached with SITA operational functions.
- Lead Service improvement initiatives that deliver and contribute to the Corporate Business and Functional objectives of the team.
Overview:
As an Associate Customer Success Specialist your goal will be to advise and guide customers on standard Service Management activities leading to client success throughout the customer relationship lifecycle. A key aspect of the role would be to form a relationship of trust with customers anticipate needs and act with agility and flexibility in the face of any situation that may arise.
We are seeking a dynamic and technically proficient individual to fill the role of SITA Services Specialist. The primary responsibility of this position is to oversee SITA services, encompassing network services and various airport functionalities such as self-drop baggage, check-in, and boarding systems. The ideal candidate will possess a strong technical background, adept troubleshooting skills, and a comprehensive understanding of IT infrastructure, particularly from the perspective of customer success departments.
Key Responsibilities:
Technical Expertise: The candidate must demonstrate a sound technical background, including expertise in ticketing systems and troubleshooting methodologies. Proficiency in ITIL systems is a mandatory requirement for this role.
Issue Management: Effectively handle the escalation of issues by liaising with internal teams. Act as the primary contact for customers, receive requests, and efficiently manage ticketing processes to ensure timely resolution.
Change Requests: Execute change requests seamlessly, such as relocating offices from one location to another. The ability to navigate and implement changes in IT infrastructure is crucial to success in this role.
Client Interaction: Serve as the main point of contact for clients, ensuring effective communication and understanding of their requirements. Regularly update clients on the status of their requests and provide viable solutions in alignment with established targets.
Performance Service Review: Collaborate with internal teams to gather relevant information and measure key performance indicators (KPIs) of services. Conduct comprehensive service reviews and use data-driven insights to inform clients of the performance status.
Account Manager
Account Manager is accountable for driving the profitable growth by identifying pursuing and closing business opportunities for assigned customers. They are the ultimate owner of the customer relationship by becoming the trusted advisor to the client.
What you will do
- Drive sales activities to meet short- and long-term objectives.
- Manage up to 6 Tier 3 client accounts
- Collaborate with the virtual team for sustainable and profitable growth.
- Develop and execute ongoing Account Development Plans.
- Engage with stakeholders to implement growth strategies.
- Build client relationships, ensuring loyalty and satisfaction.
- Understand customer business needs and identify growth opportunities.
- Create a sales pipeline in collaboration with Marketing.
- Ensure accurate and up-to-date sales forecasts.
- Address customer requests and deliver services as agreed.
- Effectively lead and manage the virtual team for optimal alignment and engagement.
- Identify resource needs, plan, and engage resources efficiently.
- Drive two-way communication, linking customer priorities to SITA's value proposition.
- Influence a wide range of customer stakeholders and manage purchase decisions.
- Communicate economic trends internally and externally.
- Obtain necessary business approvals, including presentation at BAB.
- Monitor account status and drive issue resolution.
- Ensure full compliance in all internal and external dimensions of the business.
- Support cash collection activities by resolving commercial issues.
Senior Software Developer
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As a Senior Software Developer, reporting to the delivery lead, you will be part of a team that works on SmartPath™, more specifically our SmartPath biometrics team.
At airports across the world, SITA provides self-service and agent-assisted passenger processing solutions at every step of the journey from check-in to boarding. With self-service devices to help airports facilitate the need for easy flow management, SmartPath™, with just a quick scan of the face, allows passengers to easily validate their identity along the entire passenger journey without having to pull out their passports or boarding passes.
Biometrics has fast become a leading capability for airport self-service passenger processing opportunities around the world. As measured by number of passenger processing touchpoints in operation, SITA is the market leader with large scale production deployments across our four geographies. We have a strong order book and an exciting technology roadmap.
We are a culturally and internationally diverse team, and we have achieved a great deal in a short space of time. We have big ambitions for our biometric ecosystem, and we are looking to meet innovative and enthusiastic people to help us.
It’s a great time to be at the centre of the action. Are you ready to join us?
WHAT YOU WILL DO:
- Writing and delivering code for features and modules, debugs existing code and modules and providing technical guidance to less experienced Developers - Employees, Contractors, Offshore Partner Resources.
- Following coding guidelines and practices and all technical processes and ensures they are followed by less experienced Developers.
- Developing and validating estimates for technical work that will be undertaken.
- On an as needed basis assigning and allocating defects to less experienced Developers.
- Participating in analysis of requirements for designing new application and system features.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As a Java Developer for the OptiFlight project, you will be part of the development of the application, including the migration of our legacy Java application to Spring Boot. You’ll work in a full stack team, containing Java and Angular developers, and you will collaborate with machine learning team to ensure that predictive models are successfully incorporated into our cutting-edge system.
The innovative OptiFlight project aims to enhance the sustainability of the aeronautical industry.
OptiFlight, as described in more detail here, is an ambitious initiative designed to revolutionize the digital day of operations for aircraft.
WHAT YOU WILL DO:
- Develop, maintain, and optimize Java/Spring Boot applications for the OptiFlight project.
- Collaborate within the full stack team to ensure a unified user experience.
- Support the migration of the legacy application to Spring Boot.
- Participate in the technical discussion for new features requested by the product owner.
- Interface with the machine learning team to enable the integration of predictive models into the OptiFlight system.
- Actively participate in code reviews and contribute to continuous improvement processes.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As Marketing Consultant, you will contribute to the development of all Heathrow Commercial and non-commercial marketing initiatives for successful positioning of the product portfolio in line with the Heathrow and SITA’s overall objectives.
You will own the marketing budget and will be responsible to develop campaigns across different channels such as events, email, and landing pages. You will also work closely with the ITO teams to ensure the successful delivery of the Marketing Plan.
WHAT YOU WILL DO:
- Work with the Head of commercial and non-commercial managers to devise and manage the annual marketing plan, activity calendar and budgets.
- Produce content and regular updates of Commercial Telecoms collaterals including customer portal, Technical Specs, Service Request procedures, Customer PowerPoint presentations and Quarterly newsletters.
- Own the relationship and briefing of Commercial Telecoms Marketing suppliers to produce creative elements, procure branded merchandise and banners.
- Responsible for building campaigns to support customer conferences and other Heathrow Commercial and non-commercial events as required.
- Deliver quarterly e-newsletters and other campaigns/comms via email automation platform.
- Work closely with the development team to implement changes to Sales force and align new and existing content within the portals.
- Attend meetings and active engagement with key stakeholders within the account to develop partnership.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
Your task as a Senior Product Specialist is to increase the profitability of our existing products as well as developing new and innovative solutions.
Your primary capabilities shall include technical knowledge, excellent communication, and great people skills, since your role will include inter-departmental communication. You will define the product requirements based on customer needs, market analysis and industry trends. For a successful Go-To-Market, you will define the strategy together with the Marketing and Communication departments. You will create the product and help Marketing to understand the key benefits of the product or solution for different target groups. Create product, take product through HAL technical approval boards, write technical specs, write marketing brochure, determine pricing, write business case to receive funding approval, ensure product can be invoiced and billed to customers.
WHAT YOU WILL DO:
- Work closely with the Heathrow Innovation teams and align with their IT road map strategy.
- Review the current Heathrow Commercial Telecoms product services and evolve their service in line with the market trends.
- Represent the needs of end-users and evaluate market trends.
- Analyze the Heathrow products and demonstrate value for money whilst identifying any gaps in the service.
- Bring to market three new products or enhance existing growing the existing portfolio services and revenues.
- Work together with Heathrow IT Architects in order to gain technical approval for new products.
- Work with the SITA design team to ensure product/network migration is achievable.
- Create and present product business cases to enable governance approval.
- Present potential growth in the products and demonstrate any new price strategy.
- Own the business strategy behind a product (both physical and digital products).
- Develop partnerships with third parties and stakeholders.
- Be responsible for orchestrating the various activities associated with ensuring that a product is delivered that meets users' needs.
- Work closely with the Project Managers delivering the service and handing over to the support team.
- Bring together all relevant stakeholders for significant decision making.
- Own the product technical specification and Commercial Telecoms Portal written content.
- Be responsible for verifying that the product acceptance criteria have been met.
- Collate product sales presentations for the market.
- Arrange relevant product training for the sales team, back-office admin team and service support desk.
ABOUT THE ROLE & TEAM
The Analyst Accounting Operations is responsible for delivering efficient and effective end-to-end accounting services for the area of responsibility in line with the Service Level Agreement. Ensures the overall integrity of the sub-ledgers for the area of responsibility in compliance with departmental and accounting policies and procedures.
The role resolves all ensuing issues in a timely manner.
The new role will be dedicated to overseeing the purchase orders and their timely receipt by SITA teams. The accountant will be responsible to:
- work closely with business team and accounts payable to ensure that purchase orders receipt is executed on time to allow payments of related invoices. SITA’s objective is to deliver timely payment of supplier’s invoices and be compliant.
- work with Front Office team in charge of purchase orders creation on process improvement to ease and streamline the receipting steps.
- Define and follow KPI’s
The role maybe responsible for some administrative tasks relating to areas beyond finance which require completion as they impact the finance function.
WHAT YOU WILL DO:
- Oversee SITA’s purchase orders receipts and follow up with the relevant team to achieve a best in class receipting process
- Work closely with Accounts Payable to enhance the receipting process
- Define KPI’s to measure the progress and address issues reported.
- Identify organisational and process efficiency improvements;
- Process information in a complete and accurate manner in accordance to SLAs;
- Resolve queries liasing with the appropriate internal/external contacts and escalate to line manager when necessary.
- Provide information for internal and external audit as directed by line management and ensure completeness and accuracy of all such information;
- Ensure adherence to the group accounting policies internal control guidelines and Business Process Blue Prints ;
- Reconcile the ledger for the area of responsibility and provide details of any action to be taken and subsequent action plans;
- Run control statements and report to the line management as required;
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
Working under the ITO at Heathrow Airport, achieve the strategic, financial and customer satisfaction objectives for the contract. This role will help shape the sales/account strategy to achieve revenue and profit growth of the Business in line with the Heathrow Commercial Telecoms strategic plans and manage performance of the sales objectives both personally and across the team.
WHAT YOU WILL DO:
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- Support the Sales Development Plan and drive the implementation in line with overall strategic approach of the business.
- Protect and extend existing products and services in line with Heathrow Commercial Telecoms Business Plan. This includes both annual revenues as well as continued improvements in customer engagement processes via both the onshore and offshore account team.
- Be personally responsible for several large accounts, annual revenue and overall customer satisfaction and relationships.
- Own the monthly reporting of key performance metrics related to Commercial Telecoms sales and accounts.
- Extend Commercial Telecoms market share within the account base, to increase the footprint of customers across the Heathrow’s set of Tenants.
- Manage and nurture customer relationships at all levels of Heathrow IT, Commercial Business Development and Heathrow Commercial Telecoms Clients-
- Drive Customer services and operations with regular reviews.
- Act as single point of contact for escalations from sales team members.
- Support account team members towards promoting value and benefit of Commercial Telecoms solutions and portfolio.
- Manage, coach and mentor the account team towards a stable growth and high level of customer loyalty.
- Contribute to the team’s overall innovation agenda with constructive ideas and solutions.
- Support the Marketing and Product activities of the overall team.
- Work with our suppliers to ensure that all jobs in our pipeline are delivered on time and quality.
As a Sales Operations Analyst, you will partner closely with the Sales and Sales Operations teams to assist in managing the sales forecast and data quality assurance processes according to business needs. You will provide ad hoc reporting as required by the business and track performance against the Sales Incentive Plan (SIP).
What you will do:
• Report against performance metrics on a regular basis and as-needed basis
• Identify sales trends and potential impacts to the business
• Monitor pipeline against sales targets and highlight risks and gaps
• Track sales performance against the bonus plan
• Communicate sales reporting policy
• Ensure the integrity and update of the following databases: customer information and hierarchy, account profiles, account segmentation, customer contacts, opportunities and account development plans (ADPs)
• Implement and follow processes to ensure effective data management and quality
• Manage the ongoing completion and cleaning programs of the above data
Account Representative, SITA FOR AIRCRAFT
Region: Europe, based in Barcelona Office
Purpose
Reporting to the VP, Europe and Americas, the Account Representative is accountable for driving the profitable growth by identifying, pursuing and closing business opportunities for Tier 4 customers of SITA For Aircraft. This is a junior position, with strong opportunities for growth within the organization.
What you will do
- Drive all sales activities as per short- and long-term objectives.
- Promote and sell communications and digital solutions for a large number of small airlines in Europe.
- Collaborate with the account management team to ensure sustainable and profitable growth.
- Manage and build relationships with clients; become the trusted advisor/consultant for them; ensure customer loyalty and highest level of customer satisfaction.
- Gain deep understanding of the customer's business needs and use this to identify opportunities and plan for the continued development of SITA For Aircraft business.
- Build sales pipeline for future growth; ensure sales forecasts are accurate and up to date.
- Maintain clear visibility of the status of all commercial aspects of the account.
As a Graduate Software Engineer, you will have the opportunity to rotate around various projects that directly contribute to the products created for customers. You will be responsible for supporting and contributing to all aspects of the delivery lifecycle, meaning you will be addressing real-world challenges.
Are you ready to be part of the future? You will be joining large, multi-skilled teams to develop your technical skills.
What you will do:
- Develop and test software on product creation and customer-facing projects.
- Operate in a DevOps environment, contributing to all aspects of the delivery lifecycle.
- Write and deliver code for components under the guidance of more experienced developers.
- Write automation test cases for continuous testing of the products.
- Design and influence the direction of future solutions.
- Develop an understanding of coding guidelines and best practices.
- Learn requirement analysis and design techniques.
For the different roles:
- Software Architects should be creative, innovative, and analytical.
- Software Developers should be able to write and understand code and be proficient in a language such as Java, C#, Python, and JavaScript, working in DevOps teams.
- Cloud Engineers need to be familiar with major cloud platforms.
As a Senior Technical Analyst, you will provide end-to-end support for SITA suites to customers. A Senior Technical Analyst develops, fosters, and maintains relationships with Project Management, Software Development, Quality Assurance, Service Technicians, and Marketing/Sales to ensure organizational success.
What you will do:
• Systems implementation for customers, customer requirements gathering, software implementation and integration, user acceptance testing, training, software install documentation, and ongoing maintenance and support for all SITA’s products.
• Deployment, configuration, and integration of the platform, operating system, and application software.
• Responsible for resolution of escalated technical issues requiring a higher level of expertise.
Overview:
As an IT Service Management Specialist your goal will be to advise and guide customers on standard Service Management activities leading to client success throughout the customer relationship lifecycle. A key aspect of the role would be to form a relationship of trust with customers anticipate needs and act with agility and flexibility in the face of any situation that may arise.
We are seeking a dynamic and technically proficient individual to fill the role of SITA Services Specialist. The primary responsibility of this position is to oversee SITA services, encompassing network services and various airport functionalities such as self-drop baggage, check-in, and boarding systems. The ideal candidate will possess a strong technical background, adept troubleshooting skills, and a comprehensive understanding of IT infrastructure, particularly from the perspective of customer success departments.
Key Responsibilities:
Technical Expertise: The candidate must demonstrate a sound technical background, including expertise in ticketing systems and troubleshooting methodologies. Proficiency in ITIL systems is a mandatory requirement for this role.
Issue Management: Effectively handle the escalation of issues by liaising with internal teams. Act as the primary contact for customers, receive requests, and efficiently manage ticketing processes to ensure timely resolution.
Change Requests: Execute change requests seamlessly, such as relocating offices from one location to another. The ability to navigate and implement changes in IT infrastructure is crucial to success in this role.
Client Interaction: Serve as the main point of contact for clients, ensuring effective communication and understanding of their requirements. Regularly update clients on the status of their requests and provide viable solutions in alignment with established targets.
Performance Service Review: Collaborate with internal teams to gather relevant information and measure key performance indicators (KPIs) of services. Conduct comprehensive service reviews and use data-driven insights to inform clients of the performance status.
PURPOSE
Support the contract activities of customer sales and provide pre and post sales management of contracts.
KEY RESPONSIBILITIES
Manage activities around the contract lifecycle to ensure accurate and timely completion of contractual tasks * Prepare simple standard contractual documents in conformity with contract management best practices and policies * Support the legal department in the preparation of any non-standard contractual documents * Facilitate daily cooperation between different internal stakeholders, ensuring the input needed for contract preparation is provided on time * Maintain the sales contract database to ensure data is accurate, including profiling and auditing of contracts * Perform administrative activities such as sending contracts for signature, scanning and archiving contracts * Ensure timely commencement of billing once contracted services have been delivered * Monitor the basic financial aspects of contracts to achieve revenue assurance (mainly invoicing conformity, price update, CPI calculation/application) * Support the resolution of issues linked to contractual / process issues * Prepare reports and assist with the creation of presentations * Facilitate logistics such as meetings and reviews.
Contract Administrator
As Contract Administrator you will support the contract activities of customer bids and the support of the pre and post sales management of contracts.
At SITA, we are meeting the new needs of travel ...today! Are you ready to join us?
What you will do
•Draft, review, negotiate, and finalize a variety of legal documents including letters, contracts, RFPs, Non-disclosure Agreements, Master Services Agreements, Statement of Work and other agreements across various functional areas such as information technology, finance, HR, and administration.
•Supports the management of activities around the contract lifecycle to ensure accurate and timely completion of contractual tasks.
•Facilitates the daily operations and workflow of the commercial/contract team and facilitates logistics, such as meetings and reviews.
•Maintains master files and databases on bid responses, contract issues and renewals, ensuring resources are available to all team members.
•Prepares reports and assists in development of presentations, creating and distributing documents to relevant parties.
•Review, understand, and manage customer contract(s). Drive the contract lifecycle process from initial drafting to negotiation completion and execution, ensuring adherence to established processes and standards.
•Support the resolution of issues linked to contractual / process issues. Help identify, assess and manage contractual risk as part of the bid team.
•Interpret contracts and provide guidance to relevant managers on their contractual obligations and responsibilities.
•Stay updated on legislative changes and provide advice on related matters to ensure compliance and mitigate risks.
Overview
As Finance Manager - SGS Business Finance you will be responsible for providing timely and accurate financial support to the SGS (SITA Global Services) business teams across the globe. You will provide key financial information and performance indicators as well as forward-looking business analysis to support SGS’s long-term strategy and growth. As part of the SGS Finance team, you will promote financial excellence in serving the business by proactively engaging with the Head of SGS Finance, SGS Senior Leaders, their Business Teams across all GEO's and Departments, Business Finance colleagues in the GEO’s, BUs, Corporate Control and FP&A, seeking and providing guidance and advice on relevant matters.
What you will do
- Manage and control the period financial results for SGS (process, timelines, content)
- Deliver best-in-class financial reporting, value-added analysis and decision-support to the business, interpreting key performance drivers and business dynamics to optimize SGS cost-effectiveness and efficiency
- Manage the financial control and support of projects within SGS
- Lead the monthly/quarterly reviews with cost budget owners, GEO’s and SAB, including cost and recharge reviews
- Complete the SGS monthly/quarterly forecast (at required level of granularity)
- Complete the SGS budgeting process including the settlement of interlock reviews with relevant business owners and finance stakeholders
- Preparation of consolidated finance content for SGS/ BPR
- Adhoc projects and analysis to support SGS Head of Finance and SGS Business Leaders
- Ensuring alignment between Corporate reporting and Management reporting results
- Confirming IFRS and accounting policies compliance
- Supporting the Audit activity
- Playing an active role in the Balance Sheet control activity
- Participating in relevant SGS BAB submissions ensuring adherence to corporate governance
- Providing input and review of the preparation of business cases
- Providing pricing support during the preparation of new contract proposals as necessary
- Provide financial support as required on key SGS, Finance and Corporate Strategic programs
- Define, manage and deliver improvement plans and support special projects related to SGS Business (eg cost management initiatives) and to increase the quality of the SGS business finance function
- Support and coach other SGS finance team members as required
As Senior Engineer Field Ops you will assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers. Perform all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first-class support activities.
At SITA, we achieve more, together. Are you ready to join us?
What you will do
Provide field operations support to internal and external customers in accordance with the terms of the customer contract and Service
Level Agreements (SLAs).
•To ensure the correct functioning and maintenance of all internal and external customer IT equipment and services.
When required, perform onsite interventions as a result of a Service Desk request as soon as possible, and within the terms of the customer contract and SLAs.
•When required, act as the customer SPOC and co-ordinate the scheduling of the onsite intervention with Customer's, internal resolver groups, and the Service Desk ensuring the highest level of customer services and communications are maintained to
resolve the fault and incident within the prescribed SLA.
•Carry out local repairs of faulty equipment and services to the highest standards and co-ordinate the resolution with the appropriate resolver group.
•Ensure shortest possible repair cycle by initiating the timely return of faulty SITA and Customer equipment according to the customer maintenance contract and SLAs and monitoring closely the replacement of faulty items and spares.
•Manage the replacement of faulty equipment through the use of spares, and ensuring the timely replenishment the spare according to prescribed availability and sparing policy.
•Carry out site surveys for new customer premises for preparation for new product and services installation under the guidance of senior team members.
•Ensure that all staff adheres to installation guidelines and industry best practices in order to deliver quality Field Operations.
•Ensure that all staff use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with the Field Operations guidelines and instructions where provided.
•Reporting and escalating all observed problems to proper SITA operational escalation points.
•Carry out preventive maintenance of equipment in accordance with agreed schedules and to manufacturer specifications. Report on the monthly performance of the workshop and provide feedback to the Global Operations regional management teams.
•To ensure the field services team adheres to the highest working standards for all interventions and repair targets by providing guidance, support and direct management.
•Manage the first line responsibility and budgets for the local maintenance facility, field operations service provided and escalations in the absence of the Lead Engineer.
•Perform tests on hardware and software components and be responsible for the co-ordination of local acceptance testing with Customers and 3rd parties.
•Manage local suppliers in the provision of services for the SITA Field Operations centre and report on services provided to management.
•Coach junior team members.
•Direct and support the junior team members in the management, reporting, and co-ordination of day-day tasks during absence of the Lead Engineer.
•Complete AVMA Daily Diary accurately and on time.
•Ensure that all the required Field Service data is provided and recorded in the correct fields in the SITA Service Hub record for all assigned Incidents & Change Orders.
•Support Management on escalated issues, as and when required. In the support of the performance management process, provide personal feedback on performance of co-workers to the Lead engineer.
As Engineer Field Ops you will assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers. Perform all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first-class support activities.
At SITA, we achieve more, together. Are you ready to join us?
What you will do
•Provide field operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).
•To ensure the correct functioning and maintenance of all internal and external customer IT equipment and services.
•When required, act as the customer SPOC and co-ordinate the scheduling of the onsite intervention with Customer's, internal resolver groups, and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.
•Carry out local repairs of faulty equipment and services to the highest standards and co-ordinate the resolution with the appropriate resolver group.
•Ensure shortest possible repair cycle by initiating the timely return of faulty SITA and Customer equipment according to the customer maintenance contract and SLAs and monitoring closely the replacement of faulty items and spares.
•Manage the replacement of faulty equipment through the use of spares, and ensuring the timely replenishment the spare according to prescribed availability and sparing policy.
•Carry out site surveys for new customer premises for preparation for new product and services installation under the guidance of senior team members.
•Adhere to installation guidelines and industry best practices in order to deliver quality Field Operations.
•Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with the Field Operations guidelines and instructions where provided.
•Reporting and escalating all observed problems to proper SITA operational escalation points.
•Carry out preventive maintenance of equipment in accordance with agreed schedules and to manufacturer specifications.
•Report on the monthly performance of the workshop and provide feedback to the Global Operations regional management teams.
•Perform tests on hardware and software components and be responsible for the co-ordination of local acceptance testing with Customers and 3rd parties.
•Manage local suppliers in the provision of services for the SITA Field Operations centre and report on services provided to management.
•Confirm and prioritize day-to-day tasks, as and when needed.
概要
仕事について
SITAの顧客に対し、空港やその敷地内で最高品質の技術フィールドサービスを提供することで、SITAの競争力と事業の成長を確かなものにすること。
SITAの基準および手順に従い、すべてのフィールドサービスを実施し、ファーストクラスのオンサイトフィールドメンテナンスおよびサポート活動を提供することで、顧客満足度を最大化すること。フィールドサービスチームを管理・支援し、作業プロセスや手順の導入・改善を直接支援することで、サービス提供の品質が維持されるようにする。
技術的な能力については、LANプロトコルのトラブルシューティング、WANのトラブルシューティング、LAN機器の設定に関する高度な知識のみが必要であり、特定のツールに関する知識・経験は必須ではない。
職務内容
顧客との契約条件およびサービスレベル合意書(SLA)に従い、社内また顧客に対しフィールド・オペレーション・サポートを提供する。
・社内または顧客のIT機器やサービスが正しく機能し、メンテナンスされるように計画・実行する。
・サービスデスクからのリクエストの結果、可能な限り早く、顧客との契約とSLAの条件の範囲内で現場対応を行う
・必要に応じ、顧客の担当者として行動し、オンサイトサポートのスケジューリングを顧客の社内リゾルバーグループおよびサービスデスクと調整し、所定のSLA内で障害を解決するために最高レベルの顧客サービスとコミュニケーションが維持されるようにする。
・不具合のある機器やサービスの現地修理を最高水準で実施し、適切なリゾルバ・グループと解決を調整する。
・顧客の保守契約とSLAに従って故障したSITAと顧客の機器のタイムリーな返却を開始し、故障のあるアイテムと保守部材の交換を注意深く監視することにより、可能な限り最短の修理サイクルを確保する。
・保守部材の使用による故障機器の交換を管理し、所定の可用性とスペアポリシーに従って保守部材をタイムリーに補充する。
・シニアチームメンバーの指導の下、新製品やサービスの設置準備のため、新規顧客のサイト調査を実施する。
・質の高いフィールドオペレーションを提供するため、設置ガイドラインと業界のベストプラクティスを遵守する。
・適切なツールや機器を使用し、フィールドオペレーションガイドラインや指示に従い、設置作業や修理を行う。
・観測されたすべての問題を、適切なSITAオペレーション・エスカレーション・ポイントに報告し、エスカレーションすること。
・合意されたスケジュールおよびメーカーの仕様に従って、機器の予防保守を実施する。
・ハードウェアおよびソフトウェアコンポーネントのテストを実施し、顧客や第三者とのローカル受入テストの調整に責任を持つ。
・AVMA日誌を正確かつ時間通りに記入する。
応募要件:
・PC、プリンター、LAN WAN機器のオンサイトサポート業務および修理の経験が3年以上ある方。
・マイクロソフトオフィス製品の操作知識
・LANプロトコルの知識と理解
・イーサネットネットワークのサポートおよびトラブルシューティング能力
・オペレーティングシステムソフトウェアを含む、サーバーおよびワークステーション(Microsoft/Unix/Thin Clients)をコンポーネントレベルまで理解し、インストールおよび設定できること。
・エンドユーザーアプリケーションとソフトウェアのインストールと設定
・DSL、ISDN、専用線、IP VPN、フレームリレー、ATMなどのWANインフラやデータ通信技術に関する知識
・ITILおよびサービスマネジメントの実践と手順に関する知識
・Cisco LAN/WAN機器のサポート能力
・コンピュータサイエンス、電子工学の学位以上の資格、または同等のIT資格を有すること。
SITAの特徴
SITAの職場は多様性に富んでいます。さまざまな国や文化が職場にあり、何十年もここで働いている同僚と、大学を卒業したばかりでキャリアが浅い同僚が協力し合っています。SITAは変化と絶え間ない改善を行い、私たちとお客様、そしてお客様のお客様にとっても、よりスマートに、より速く、より簡単に物事を行うためのより良い方法を見つけるために、常に自らを奮い立たせています。
SITAへようこそ
SITAは、航空輸送通信と情報技術における世界有数のスペシャリストです。私たちは世界の航空業界をつなぐだけではありません。数十年にわたる経験と専門知識を活かし、航空輸送におけるほぼすべてのコアビジネス、オペレーション、手荷物、旅客プロセスに対応しています。
私たちは、すべての場面において容易な空の旅を実現するというひとつのビジョンのもと、テクノロジー・ソリューションの設計、構築、サポートを行っています。組織として、私たちはすべての国際航空旅行の目的地の95%をカバーし、世界中で2,800以上の航空輸送および政府の顧客と連携しています。チャンスに挑戦する準備はできていますか?
勤務地 新千歳空港国際線ターミナル 、5日交代制勤務
About the job
To assure SITA's competitive strength and business growth through the provision of the highest quality technical field services to SITA customers in airports and at their premises.
Perform all field services activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first class on-site field maintenance and support activities. To manage and assist the field services team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures.
Roles performed in the context of Internal Desktop vary slightly in the sense that the main customers are Internal at SITA specific Airline/Airport experience is not necessary and that there are no specific billing responsibilities.
For the technical competencies only a high level knowledge of LAN Protocol Troubleshooting WAN Troubleshooting and LAN Equipment Configuration is necessary and knowledge/experience on specific tools is not required. The roles are subject to following policy and procedure and will be responsible at country level only.
What You Will Do
Provide field operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).
- To ensure the correct functioning and maintenance of all internal and external customer IT equipment and services.
- Perform onsite interventions as a result of a Service Desk request as soon as possible and within the terms of the customer contract and SLAs.
- When required act as the customer SPOC and co-ordinate the scheduling of the onsite intervention with Customer's internal resolver groups and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.
- Carry out local repairs of faulty equipment and services to the highest standards and co-ordinate the resolution with the appropriate resolver group.
- Ensure shortest possible repair cycle by initiating the timely return of faulty SITA and Customer equipment according to the customer maintenance contract and SLAs and monitoring closely the replacement of faulty items and spares.
- Manage the replacement of faulty equipment through the use of spares and ensuring the timely replenishment the spare according to prescribed availability and sparing policy.
- Carry out site surveys for new customer premises for preparation for new product and services installation under the guidance of senior team members.
- Adhere to installation guidelines and industry best practices in order to deliver quality Field Operations.
- Use the appropriate tools and equipment to perform the installation intervention and repairs in accordance with the Field Operations guidelines and instructions where provided.
- Reporting and escalating all observed problems to proper SITA operational escalation points.
- Carry out preventive maintenance of equipment in accordance with agreed schedules and to manufacturer specifications.
- Perform tests on hardware and software components and be responsible for the co-ordination of local acceptance testing with Customers and 3rd parties.
- Complete AVMA Daily Diary accurately and on time.
Who You Are
- Minimum 3 years experience in onsite support activities and repairs of PCs Printers and LAN WAN equipment.
- Operating knowledge of Microsoft Office products.
- Knowledge and understanding of LAN protocols
- Ability to support and troubleshoot Ethernet networks.
- Understanding and the ability to install and configure servers and workstations (Microsoft/Unix/Thin Clients) including operating system software to component level.
- Installation and configuration of end user applications and software.
- Understanding of WAN infrastructures and data communications technologies such as DSL ISDN Leased Lines IP VPN Frame Relay ATM.
- Knowledge of ITIL and Service Management practices and procedures
- Ability to support Cisco LAN/WAN equipment
- Minimum Degree level qualification in Computer Science Electronic Engineering or equivalent in country IT qualification.
- CompTIA Network or CompTIA Server+ certification
What We Offer
SITA’s workplace is all about diversity many different countries and cultures are represented in our workforce, and colleagues who’ve been working here for decades collaborate with those just out of college and early in their careers. SITA is a place of change and constant improvement, where we're always pushing ourselves to find better ways of doing things smarter, quicker, easier, for us and our customers and for their customers too.
And we offer all the good stuff you’d expect like holidays, bonus, flexible benefits, medical policy, pension plan and access to world class learning.
Welcome to SITA
SITA is the world’s leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry. We apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport.
We design, build, and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities?
Work Location Hokkaido Airport, 5-day shift work
For your security, during a SITA hiring process
- never respond to an email asking for a payment, your credit card number or a copy of your bank details;
- always check the sender's address before opening the message. For SITA, the address must be equal to “givenname.surname@sita.aero”. Otherwise, it is a fraudulent message;
- all open positions are published on SITA official website and we encourage candidates to apply through it directly.
Specialist Service Operations
As Specialist Service Operations you will ensure quality of service delivery for Global Service Desk services provided to Global ATI customers, including quality of practices like Incidents Management, Service Request management, Problem Management and Change Management,
Please note that the Job title on SITA contract for this role will be Specialist Service Operations as aligned with our internal career framework.
At SITA, we are meeting the new needs of travel ...today! Are you ready to join us?
What you will do
•Drive end-to-end transactional Incident management quality audit (which includes reviewing the incidents against the quality parameters, marking down the non-compliant parameters, calculating QA scores, and providing the feedback to the agents)
•Design quality regulations and evaluations based on monitoring data flow against quality standards.
•Plan & execute the internal audits as per the Global plan.
•Prepare audit report & review with stakeholders.
•Identify and document non-conformities, improvement opportunities.
•Quality Analysis of Service desk Calls and Incidents
•Understand, define & monitor the business indicators, and create Early Warning system.
•Accountable for data accuracy, timeliness, and overall quality of the overall work product
•Create Process Dashboards & reports, perform ad-hoc analysis, and implement action plans.
•Contribute to designing and deployment of Service Quality framework, provide insights to business health status.
•Work with OPS team and stakeholders of aligned programs/ functions for gap fulfilment
•Analyze audit results and recommend process improvements /best practices.
•Monitor & maintain corrective actions and be responsible for timely gap fulfilment.
•Counseling/Coaching of Agents based on the analysis of data.
•Ability to initiate Service Improvement Plans.
•Ability to Construct SOP’s, Lead Improvement Projects.
•Open to work in flexible shifts to interact with stakeholders located across the globe.
Graduate, Sales (Central Europe) – SKYSTAR program
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As a Sales Graduate, you will be accountable for providing administrative support to the Central Sales Team in their assigned territory (Central Europe) with tracking sales metrics, coordinating with other departments, and ensuring that sales operations run smoothly.
You will report to the Sales VP and will work closely with the sales and marketing teams.
WHATYOU WILL DO:
- Assist the sales team with administrative tasks such as preparing sales reports, coordinating sales meetings, and updating customer records in the CRM system.
- Assist in the preparation of sales forecasts, budgets, and proposals.
- Collaborate with other departments such as marketing, finance, and operations to ensure smooth communication and coordination.
- Provide support to the sales team in managing customer inquiries, orders, and complaints.
- Maintain accurate and up-to-date sales data in the CRM system.
- Help and support the account managers during the proposals and RFP processes.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As Project Manager, you will drive a variety of project initiatives that meets the needs of our customer base. This position offers an opportunity to work in a fast-paced environment with colleagues and customers located worldwide. Success in this role means you pay attention to detail be time sensitive possess influencing skills and enjoy working with others of diverse backgrounds.
Reporting to the Senior Project Portfolio Manager, you will be a part of the Project Management Team.
WHAT YOU WILL DO:
- Managing projects - Project size will vary in scope and complexity. You manage the project throughout its life cycle - from inception through project closure. You manage change mitigate risks and deliver results to stakeholders and customers alike. Attention to detail effective time management and influencing people skills are key ingredients to be successful in managing projects.
- Working with project teams - Every project is completed through team effort. You work effectively with team members that may be local or distant. You regularly track project activities against plan schedules and take corrective action on any deviations. You communicate to team members management stakeholders and customers regularly and frequently ensuring that there is continuous understanding and alignment regarding the projects progress.
- Working with customers - You are committed to putting the customer first. As a result, you proactively work with the customer and their teams to ensure that each project goal and objective is met with satisfaction.
- Project Management administration - Your ability to write clearly and simply are key skills to documenting project activities. Documentation ranges from developing communications strategy plans designing resource and project plans providing status reports submitting and tracking change requests tracking risks and issues providing variance reports to providing Steering Committee reports and lessons learned. Accuracy is key.
PURPOSE
To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers. Perform all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first class support activities. To provide the highest level of Service Operation availability ensuring Systems and Products are properly configured and maintained. To assist the Service Operations team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures.
KEY RESPONSIBILITIES
- Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
- Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations
- When required act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's internal resolver groups and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.
- Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups
- Ensure shortest restoral times possible initiating the timely escalations to specialized resolver groups inside and outside SITA according to the customer contracts SLAs and monitoring requirements
- To ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance support and direct management.
- Proactively detect problems related to service and infrastructure operations and delivery services conduct diagnostics and provide service request ownership to ensure resolution of customer problems
- Use the appropriate tools and equipment to perform the installation intervention and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided
- Report and escalate to the next level those problems which cannot be fixed
- Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations
- Perform Change Management Configurations Design and Implementation of the supported Product & Systems
- Manage local suppliers in the provision of services for the SITA Service Operations centers and report on services provided to management.
- Conducts the analysis definition documentation and testing of application & systems enhancements
- Continuously identify and document lessons learnt known errors and operational knowledge for improved services
Solution Designer – Networks
As Solution Designer – Networks, you will first gather requirements and provide guidance and advice to deliver a proposal that meets the customer’s needs. You will work with pre-defined solutions, securing adaptations as required. Once agreed upon, you will see the proposal through implementation and handover to the customer and operations colleagues.
Reporting to the Technical Services Manager overseeing the technologies that SITA supports at Heathrow.
What you will do
- Represent SITA in each new engagement, working with commercial and project colleagues to represent SITA positively.
- Elicit business requirements, applying these to the solution that best meets the needs of the engagement
- When needed, recommended and secure adaptations to pre-defined solutions to fully meet the needs of the engagement
- Work with commercial and project colleagues to prepare a proposal for the engagement.
- Build on the proposal to produce a design that can be implemented
- Be on hand for early life support requirements
- Support the transition of the solution to operations colleagues
- Contribute to product roadmaps so that solutions evolve with customer needs
Welcome to SITA
SITA is the world’s leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry. We apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport.
We design, build, and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities?
Graduate Business Finance
As a Graduate, you will be member of our Business finance team, accountable for supporting CSF business partners with analysis, reporting, monthly closing process, planning and day to day activities. We are looking for motivated individual with finance background and passion to join our team. You will interact internally within the team as well as with our global business stakeholders.
At SITA, we achieve more, together. Are you ready to join us?
What you will do:
- Financial Analysis: Conduct in-depth analysis of financial data to identify trends and opportunities. Develop forecasts and provide actionable insights for informed decision-making.
- Reporting: Generate clear and concise financial reports and dashboards for stakeholders. Stay updated on reporting regulations and contribute to compliance.
- Monthly closing process: Monthly review of cost, preparation of adjustments and accruals, preparation of variance analysis, risks and opportunities, follow up with business stakeholders and other colleagues, cost reallocation.
- Planning: participation on quarterly Forecast and Budget
概要
仕事について
SITAの顧客に対し、空港やその敷地内で最高品質の技術フィールドサービスを提供することで、SITAの競争力と事業の成長を確かなものにすること。
SITAの基準および手順に従い、すべてのフィールドサービスを実施し、ファーストクラスのオンサイトフィールドメンテナンスおよびサポート活動を提供することで、顧客満足度を最大化すること。フィールドサービスチームを管理・支援し、作業プロセスや手順の導入・改善を直接支援することで、サービス提供の品質が維持されるようにする。
技術的な能力については、LANプロトコルのトラブルシューティング、WANのトラブルシューティング、LAN機器の設定に関する高度な知識のみが必要であり、特定のツールに関する知識・経験は必須ではない。
職務内容
顧客との契約条件およびサービスレベル合意書(SLA)に従い、社内また顧客に対しフィールド・オペレーション・サポートを提供する。
・社内または顧客のIT機器やサービスが正しく機能し、メンテナンスされるように計画・実行する。
・サービスデスクからのリクエストの結果、可能な限り早く、顧客との契約とSLAの条件の範囲内で現場対応を行う
・必要に応じ、顧客の担当者として行動し、オンサイトサポートのスケジューリングを顧客の社内リゾルバーグループおよびサービスデスクと調整し、所定のSLA内で障害を解決するために最高レベルの顧客サービスとコミュニケーションが維持されるようにする。
・不具合のある機器やサービスの現地修理を最高水準で実施し、適切なリゾルバ・グループと解決を調整する。
・顧客の保守契約とSLAに従って故障したSITAと顧客の機器のタイムリーな返却を開始し、故障のあるアイテムと保守部材の交換を注意深く監視することにより、可能な限り最短の修理サイクルを確保する。
・保守部材の使用による故障機器の交換を管理し、所定の可用性とスペアポリシーに従って保守部材をタイムリーに補充する。
・シニアチームメンバーの指導の下、新製品やサービスの設置準備のため、新規顧客のサイト調査を実施する。
・質の高いフィールドオペレーションを提供するため、設置ガイドラインと業界のベストプラクティスを遵守する。
・適切なツールや機器を使用し、フィールドオペレーションガイドラインや指示に従い、設置作業や修理を行う。
・観測されたすべての問題を、適切なSITAオペレーション・エスカレーション・ポイントに報告し、エスカレーションすること。
・合意されたスケジュールおよびメーカーの仕様に従って、機器の予防保守を実施する。
・ハードウェアおよびソフトウェアコンポーネントのテストを実施し、顧客や第三者とのローカル受入テストの調整に責任を持つ。
・AVMA日誌を正確かつ時間通りに記入する。
応募要件:
・PC、プリンター、LAN WAN機器のオンサイトサポート業務および修理の経験が3年以上ある方。
・マイクロソフトオフィス製品の操作知識
・LANプロトコルの知識と理解
・イーサネットネットワークのサポートおよびトラブルシューティング能力
・オペレーティングシステムソフトウェアを含む、サーバーおよびワークステーション(Microsoft/Unix/Thin Clients)をコンポーネントレベルまで理解し、インストールおよび設定できること。
・エンドユーザーアプリケーションとソフトウェアのインストールと設定
・DSL、ISDN、専用線、IP VPN、フレームリレー、ATMなどのWANインフラやデータ通信技術に関する知識
・ITILおよびサービスマネジメントの実践と手順に関する知識
・Cisco LAN/WAN機器のサポート能力
・コンピュータサイエンス、電子工学の学位以上の資格、または同等のIT資格を有すること。
・CompTIA NetworkまたはCompTIA Server+認定資格
SITAの特徴
SITAの職場は多様性に富んでいます。さまざまな国や文化が職場にあり、何十年もここで働いている同僚と、大学を卒業したばかりでキャリアが浅い同僚が協力し合っています。SITAは変化と絶え間ない改善を行い、私たちとお客様、そしてお客様のお客様にとっても、よりスマートに、より速く、より簡単に物事を行うためのより良い方法を見つけるために、常に自らを奮い立たせています。
SITAへようこそ
SITAは、航空輸送通信と情報技術における世界有数のスペシャリストです。私たちは世界の航空業界をつなぐだけではありません。数十年にわたる経験と専門知識を活かし、航空輸送におけるほぼすべてのコアビジネス、オペレーション、手荷物、旅客プロセスに対応しています。
私たちは、すべての場面において容易な空の旅を実現するというひとつのビジョンのもと、テクノロジー・ソリューションの設計、構築、サポートを行っています。組織として、私たちはすべての国際航空旅行の目的地の95%をカバーし、世界中で2,800以上の航空輸送および政府の顧客と連携しています。チャンスに挑戦する準備はできていますか?
勤務地福岡空港、5日交代制勤務
About the job
To assure SITA's competitive strength and business growth through the provision of the highest quality technical field services to SITA customers in airports and at their premises.
Perform all field services activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first class on-site field maintenance and support activities. To manage and assist the field services team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures.
Roles performed in the context of Internal Desktop vary slightly in the sense that the main customers are Internal at SITA specific Airline/Airport experience is not necessary and that there are no specific billing responsibilities.
For the technical competencies only a high level knowledge of LAN Protocol Troubleshooting WAN Troubleshooting and LAN Equipment Configuration is necessary and knowledge/experience on specific tools is not required. The roles are subject to following policy and procedure and will be responsible at country level only.
What You Will Do
Provide field operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).
- To ensure the correct functioning and maintenance of all internal and external customer IT equipment and services.
- Perform onsite interventions as a result of a Service Desk request as soon as possible and within the terms of the customer contract and SLAs.
- When required act as the customer SPOC and co-ordinate the scheduling of the onsite intervention with Customer's internal resolver groups and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.
- Carry out local repairs of faulty equipment and services to the highest standards and co-ordinate the resolution with the appropriate resolver group.
- Ensure shortest possible repair cycle by initiating the timely return of faulty SITA and Customer equipment according to the customer maintenance contract and SLAs and monitoring closely the replacement of faulty items and spares.
- Manage the replacement of faulty equipment through the use of spares and ensuring the timely replenishment the spare according to prescribed availability and sparing policy.
- Carry out site surveys for new customer premises for preparation for new product and services installation under the guidance of senior team members.
- Adhere to installation guidelines and industry best practices in order to deliver quality Field Operations.
- Use the appropriate tools and equipment to perform the installation intervention and repairs in accordance with the Field Operations guidelines and instructions where provided.
- Reporting and escalating all observed problems to proper SITA operational escalation points.
- Carry out preventive maintenance of equipment in accordance with agreed schedules and to manufacturer specifications.
- Perform tests on hardware and software components and be responsible for the co-ordination of local acceptance testing with Customers and 3rd parties.
- Complete AVMA Daily Diary accurately and on time.
Who You Are
- Minimum 3 years experience in onsite support activities and repairs of PCs Printers and LAN WAN equipment.
- Operating knowledge of Microsoft Office products.
- Knowledge and understanding of LAN protocols
- Ability to support and troubleshoot Ethernet networks.
- Understanding and the ability to install and configure servers and workstations (Microsoft/Unix/Thin Clients) including operating system software to component level.
- Installation and configuration of end user applications and software.
- Understanding of WAN infrastructures and data communications technologies such as DSL ISDN Leased Lines IP VPN Frame Relay ATM.
- Knowledge of ITIL and Service Management practices and procedures
- Ability to support Cisco LAN/WAN equipment
- Minimum Degree level qualification in Computer Science Electronic Engineering or equivalent in country IT qualification.
- CompTIA Network or CompTIA Server+ certification
What We Offer
SITA’s workplace is all about diversity many different countries and cultures are represented in our workforce, and colleagues who’ve been working here for decades collaborate with those just out of college and early in their careers. SITA is a place of change and constant improvement, where we're always pushing ourselves to find better ways of doing things smarter, quicker, easier, for us and our customers and for their customers too.
And we offer all the good stuff you’d expect like holidays, bonus, flexible benefits, medical policy, pension plan and access to world class learning.
Welcome to SITA
SITA is the world’s leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry. We apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport.
We design, build, and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities?
Work Location Fukuoka Airport, 5-day shift work
For your security, during a SITA hiring process
- never respond to an email asking for a payment, your credit card number or a copy of your bank details;
- always check the sender's address before opening the message. For SITA, the address must be equal to “givenname.surname@sita.aero”. Otherwise, it is a fraudulent message;
- all open positions are published on SITA official website and we encourage candidates to apply through it directly.
PURPOSE
This person is responsible for promoting SITA FOR AIRCRAFT’s products and solutions to drive growth with existing customers and reach new customers in the ANSP market (Air Navigation Service Providers). Candidate will be tasked with uncovering, pursuing and closing multi-million dollar deals in assigned geography. This position is meant for an established professional that can deliver results in a dynamic environment.
What you will do
- Deliver millions of dollars of yearly business growth
- Working with all relevant stakeholders to develop the solution target market, the value proposition and the differentiators
- Promoting value and benefit of the solutions/product to customers
- Acting as an authority to advise customers on the best match between SITA FOR AIRCRAFT solutions and business requirements
- Identifying customer needs/drivers and providing feedback to SITA FOR AIRCRAFT Product Teams about solution requirements, issues and challenges to drive the market
- Managing and maintaining excellent business relationships with local partners in assigned region
As Senior Network Engineer you will be responsible for defining and maintaining guidelines and frameworks for all network aspects of architecture within our organization. Additionally, you will be tasked with establishing blueprints and designs for solutions that involve network aspects, supporting the development of our company's products and services
Reporting to the Solution Engineer Senior Manager, you will be a part of the Design, Innovation and Architecture (DIA) Team of SITA For Aircraft
What you will do
- Define and maintain guidelines and frameworks for all network aspects of architecture, ensuring compliance with industry standards and best practices.
- Develop and implement network architecture solutions, taking into consideration the company's products and services requirements.
- Collaborate with cross-functional teams to gather requirements and provide network engineering expertise during the design and development stages.
- Design and create network blueprints and designs that align with business objectives and meet customer needs.
- Conduct thorough assessments of existing network infrastructure, identifying areas for improvement and proposing innovative solutions.
- Stay updated with the latest advancements and trends in network engineering and evaluate their potential applications within the organization.
- Provide technical support and guidance to other teams, assisting with network-related inquiries and troubleshooting.
- Ensure network security measures are in place, including firewalls, VPNs, and intrusion detection systems, and conduct regular security audits.
- Collaborate with vendors and third-party providers to evaluate and select network-related hardware and software solutions.
- Document network configurations, designs, and processes, maintaining accurate and up-to-date documentation.
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As an Airport Solution Engineer, Manager, you will support the solution design by orchestrating the solution and technology choices within SITA Airport portfolio/product solutions used to meet the business requirements of SITA customers. This includes providing guidance/advise in the proposal implementation and deployment for any new or existing product developments as part of a customer solution.
WHAT YOU WILL DO:
- Provide the technical qualification and own the technical parts of proposals submitted to customers through knowledge of SITA portfolio solutions and evolving technologies in ATI industry.
- Design / coordinate development of standard and complex solutions which may involve multiple parties both internally and externally including the selection of 3rd party vendor to meet customer requirements.
- Building business case that comprises of all the solution components that includes both software and infrastructure solution and pricing, and getting stakeholders’ concurrence on the same, and getting business approval.
- Handing over the solution to Delivery organization for the successful customer bid and supporting the delivery over a period to get the solution delivered as per the solution designed.
- Promote SITA by furnishing customers with comprehensive up-to-date information on current products product enhancements and new solutions through customer meetings and workshops. Facilitate designs to be efficiently implemented Right the First Time (RFT) and supported operationally.
- Support account team or competency centers during the pre-contract phases (qualification proposal and contract) with technical designs and advice.
- Participate in the development of technical account strategies with the sales team to ensure maximum account penetration and commercial benefits for SITA in the long term.
EXPERIENCE:
- Degree or equivalent experience in Engineering or Computer Technologies
- 10+ years of experience of experience in Information Technology Industry.
- 8+ years of experience in technical Pre-Sales or consulting (business and technical) role.
- 5+ years of experience in Airport Transport Industry technology.
- Well versed in Airport business solutions is mandatory, including Airport Passenger Processing Systems (such as Common-Use, Passenger Reconciliation, Passenger Flow Management, Self Service and Biometric Solution, DCS Integration, LDCS, etc.), Baggage Management Systems (such as Baggage Reconciliation, Bag Message, Lost & Found, etc.), and Airport Operation Systems (such as AODB, Fixed and Mobile Resource Management, ACDM, Airport Vision, Airport Voice, etc.).
- Familiar with Airport solution infrastructure, e.g., on-prem and cloud hosting, networking (WAN and LAN), various server hardware & software stack, edge equipment, and airport common-use peripherals, etc.
- Having Airport certification (IATA/ICAO) is great plus.
WHAT WE OFFER:
SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
🏡 Flex-week: Work from home up to 2 days/week (depending on your Team's needs).
⌚ Flex-day: You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager.
🌎 Flex-location: Benefit for 30 working days from anywhere around the world each year!
🙌🏽 Competitive benefits according to the local market
SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.
SITA is the market leader supporting governments worldwide in Border Management solutions, with products and innovative developments implemented for over 60 governments, managing over 2 billion journeys each year. With the challenges facing border authorities evolving so quickly in recent times, SITA is managing a significant uplift in requests for both product implementations and bespoke solutions, and we are seeking an experienced Contract Specialist to join our team in Prague.
PURPOSE:
As a Contract Specialist, you will take the lead in managing the contract activities for customer bids and provide crucial support for the pre and post-sales management of contracts.
What You Will Do:
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Manage all administration activities around the contract lifecycle to ensure accurate and timely completion of contractual tasks.
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Undertake daily operations and workflow of the commercial/contract team, including facilitating logistics, meetings, and reviews.
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Maintain master files and databases on bid responses, contract issues, and renewals, ensuring accessible resources for all team members.
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Undertake post-sales contract management including change requests and amendments, billing and invoicing issues, and end-of-contract management.
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Prepare reports and contribute to the development of presentations, creating and distributing documents to relevant parties.
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Review, understand, and manage customer contract(s) within the IT industry. Experience with government contracts is an advantage.
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Support the resolution of issues linked to contractual/process challenges.
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Identify, assess, and manage contractual risk as part of the bid team, particularly within the telecommunications or IT sector.
Who you are:
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Bachelor's degree or equivalent work experience.
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3-5 years of experience in contract management within the telecommunications or IT industry.
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Specific experience in contract management within the industry is a plus.
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Proficient in structuring, negotiating, and managing contracts.
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Legal background is an advantage but not mandatory.
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Strong attention to detail and commercial acumen.
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Excellent cross-team collaboration and negotiation skills.
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Skilled in managing risk and reviewing contracts.
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Comfortable using graphic tools for contract representation.
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Able to partner effectively for client success.
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Well-versed in project management and RFP responses.
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Proficient in technical writing and documentation.
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Adheres to high ethical standards and values.
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Effective communicator with a customer-focused approach.
PURPOSE
Ensures the software is verified against the criteria set out in the functional by defining and executing tests.
KEY RESPONSIBILITIES
Using the requirements documents supplied conducts testing against set criteria in the test case ensuring work is validated at the predefined gate reviews.Works with cross-functional teams in the development of extensions to the existing applications.Provides maintenance and support of applications developed.Provides detailed analysis of all testing carried out on the environment ensuring all defect tracking risks and issues are logged correctly.Where required raises issues in formal project meetings ensuring the PM and Architect are aware of outcomes.
Using the requirements documents supplied conducts testing against set criteria in the test case ensuring work is validated at the predefined gate reviews.Works with cross-functional teams in the development of extensions to the existing applications.Provides maintenance and support of applications developed.Provides detailed analysis of all testing carried out on the environment ensuring all defect tracking risks and issues are logged correctly.Where required raises issues in formal project meetings ensuring the PM and Architect are aware of outcomes.
"
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
If you are a highly motivated individual with a genuine interest in innovative airport and airline operations, biometric orientated technology, a passion for delivering excellent customer experiences, and expertise in helping business development teams win new business, we have the perfect Product Management opportunity.
Our Vision is simple: Easy air travel every step of the way.
Great travel experiences start with SITA Smart Path, the Air Transport Industry’s most comprehensive biometrically enabled whole-journey identity management solution where your face is your boarding pass.
SITA is the market leader with a long and impressive list of production deployments of biometrically enabled services across our four world geographies. We have a very strong order book and an exciting technology roadmap.
We are a culturally and internationally diverse team (UK, Netherlands, Germany, Ireland, US) and we have achieved a great deal in a short space of time. We have big ambitions for our biometric ecosystem, and we are looking for talented and enthusiastic people to join us.
WHAT YOU WILL DO:
As a key member of the central Product Management Team, you will:
- be a go-to product expert – how it works, how it is commercialized, and how SITA Smart Path meets the needs of some of the world’s most demanding air transport industry customers.
- engage with prospective customers to understand their business and technical needs and challenges.
- work with, and travel to, our central and geography-based sales & business development teams to make sure they have expert insight at the right time during the customer capture process.
- proactively identify market trends and patterns to inform future technical and communications development priorities.
- proactively seek customer and colleague feedback helping make sure SITA Smart Path continually listens and learns.
- be easy to get on with and enjoy being part of a distributed team.
- develop strong relationships with key senior-level stakeholders across SITA including Technology and Engineering and Strategy.
- demonstrate ownership and accountability.
- live and demonstrate SITA’s values of step up for the customer, dare to grow, try fast fail fast and do it together.
Are you at the forefront of technology, ready to lead the design of solutions that meet the dynamic needs of our valued clients? As the Senior Manager of Solutions Design (Airports) at SITA, your role is crucial in guiding the use and sales of advanced technology in the air travel industry. Directly reporting to the Director of Business Management, you will play an integral role within the Solution Engineering Design Team, contributing significantly to the translation of innovative concepts into tangible solutions.
What you will do
- Technological Proficiency: Assume a leadership role in the technical qualification process, taking ownership of the technical facets within proposals. Leverage a comprehensive understanding of the latest technologies and our expansive solution portfolios to craft compelling and sophisticated offerings.
- Design Leadership: Direct the design and development of both standard and intricate solutions, navigating adeptly through collaborations with internal and external stakeholders.
- Brand Representation: Enhance the stature of the SITA brand by disseminating comprehensive and up-to-date information on product enhancements and pioneering solutions through articulate customer meetings and workshops.
- Operational Excellence: Ensure that your designs transcend the conceptual to be pragmatically implementable Right the First Time (RFT), thereby establishing an impeccable link between innovation and operational support.
- Leadership Acumen: Exert leadership within a dynamic technical team of Solution Engineers, providing mentorship and coaching that cultivates their professional growth and excellence.
- Strategic Innovation: Contribute significantly to the formulation of technical account strategies, collaborating closely with the sales team to penetrate accounts deeply and unlock sustained commercial benefits for SITA.
Who you are
- Seasoned Expertise: Possessing 7-10 years of seasoned experience in the Information Technology, Telecom, or Air Transport Industry, you bring forth a demonstrable track record in producing, articulating, and documenting successful technical customer solutions.
- Innovative Prowess: A technical degree or equivalent experience in Engineering or Computer Technologies, coupled with your extensive experience in the Airports or travel tech industry.
- Solution Architecture: Prowess in solutions development, quality design, requirements analysis, and adeptness in technical documentation.
- Strategic Leadership: Strategic acumen positions you as a thought leader, proficient in steering execution and managing performance.
What we offer
SITA’s workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues who’ve been working here for decades collaborate with those just out of college and early in their careers. SITA is a place of change and constant improvement, where we're always pushing ourselves to find better ways of doing things: smarter, quicker, easier, for us and our customers and for their customers too.
And we offer all the good stuff you’d expect like holidays, bonus, flexible benefits, medical policy, pension plan and access to world class learning.
Welcome to SITA
SITA is the world’s leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry. We apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport.
We design, build, and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities?
Director, Sales (Delhi)
As Director, Sales (Delhi) you will be accountable for driving profitable growth by managing and leading a sales team, and act as an ultimate owner of customer relationships by becoming the trusted advisor to SITA clients.
Reporting to the VP Sales India you will be part of the wider APAC sales team.
At SITA, we achieve more, together. Are you ready to join us?
What you will do
- Drive all sales activities; formulate strategic direction for the growth of assigned territory, identifying pursuing and closing new business opportunities
- Own and manage one or two large strategic accounts (Tier 1) within assigned territory, in addition to managing a sales team
- Build and manage a High Performing Team
- Manage and build relationships with clients; trusted advisor/consultant; ensure customer loyalty and highest level of customer satisfaction
- Gain deep understanding of the customer's business needs, to identify opportunities for the continued development of SITA's business
- Create opportunities to provide a unique or contrarian perspective during conversations; align unique insights to customer priorities and reframe the way customers view their business
- Drive two-way communication; engage the customer by deliberately linking their business priorities to SITA's value proposition
- Leverage individual value drivers; understand and influence wide range of customer stakeholders; facilitate conversation between stakeholders; proactively manage purchase decisions to shorten sales cycle
- Communicate key economic drivers macro and microeconomic trends both internally (increase awareness) and externally (to address potential new business opportunities)
- Develop and implement documented business objectives through Account and Country Development Plans
- Engage with relevant stakeholders to identify develop and implement growth strategies
- Build sales pipeline for future growth with close collaboration with Marketing for demand generation; ensuring qualified marketing leads are converted to sales accepted leads for pipeline growth; ensure sales forecasts are accurate and up-to-date
- Build and manage a virtual team of individuals in Business Development, Solution Design, Commercial Management, Bid Management and Pricing Management functions etc.
- Identify resource needs from other functions; plan and engage resources; manage the team effectively
- Maintain clear visibility of the status of all commercial delivery and operational aspects of the account and drive the resolution of issues through the relevant process owners
- Prepare, present and obtain required business approvals at Business Approval reviews
- Support cash collection related activities by taking lead or resolving commercial issues that may cause non-payment
- Ensure full compliance in all internal and external dimensions of the business
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As a Software Defined Network (SDN) Test Automation Engineer, you will organise the validation, the tests and maintain releases for the SITA Managed SDWAN Network solution.
WHAT YOU WILL DO:
• Validate the SITA SWAN Solution Releases
• Create test plan
• Test bed setup and update
• Tests automation
• Create reports with defects
• Open cases / feature requests to provider
• Participate in analysis of requirements for designing new components and release automation.
• Support prototyping CI / CD and release automation as per the design defined by SITA
• Work with others in the team on SDWAN solution definition
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
You will collaborate on the technology planning strategy direction and design choices within solutions used to meet the business requirements of SITA customers. This includes providing guidance support and advice in the proposal implementation and deployment for any new or existing product developments as part of a customer solution.
WHAT YOU WILL DO:
- Champion to lead & engage Airport Automation & Digitalisation initiative across APAC
- Make recommendations to stay relevant to the changing environment and needs by working closely with airport stakeholders, including the airport operator, aircraft operators and airport partners.
- Perform multifaceted analyses of internal and external trends, market potential, deficiencies, benchmarking and needs assessments to develop effective recommendations, strategies, and plans.
- Identify and leverage internal and external information sources, and build effective working relationships with subject matter experts within the airport and throughout the aviation industry
- Provides the technical qualification and owns the technical parts of proposals submitted to customers through knowledge of current new or evolving technologies and SITA solution portfolios.
- Designs/coordinates development of standard and complex solutions which may involve multiple parties both internally and externally including the selection of 3rd party vendor to meet customer requirements.
- Participates in the development of technical account strategies with the sales team to ensure maximum account penetration and commercial benefits for SITA in the long term
EXPERIENCE:
- Minimum 10 years of relevant experience in the commercial aviation industry.
- Excellent logic, problem solving and analytical skills – both quantitative and qualitative.
- Knowledge of organisational, financial, strategic, and operational analyses.
- Skill in communicating highly complex material effectively according to the audience, both orally and in writing.
- Manage aggressive timelines, targets, and multiple priorities.
- Ability to mine, analyze, and present data in a meaningful way, including using visualization tools.
- Certification Airport Management Professional Accreditation Programme (AMPAP) or International Airport Professional (IAP) recommended.
WHAT WE OFFER:
SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
🏡 Flex-week: Work from home up to 2 days/week (depending on your Team's needs).
⌚ Flex-day: You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager.
🌎 Flex-location: Benefit for 30 working days from anywhere around the world each year!
🙌🏽 Competitive benefits according to the local market
SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.